I have no complaints about the plumber who attended—he was polite, thorough, and did a good job. However, I do take issue with the pricing. While I was made aware of the call-out fee in advance... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Good - very pleasant professional plumber arrived within 2.5 hours and fixed the problem. Bad - the original quote was reasonable; the actual price to complete the job was 5 times greater and - as... See more
Company replied
Total rip off. They are supposed to try to clear the blocked toilet for a flat fee of around £150 BEFORE they try a more expensive option. My plumber just took a few pics and then I was told I would n... See more
Company replied
The plumbers sent by the company are fine, and when you need an emergency repair you should expect to pay more, albeit their prices are still high. The finance side of the business however suffers f... See more
Company replied
I’ve been ripped off by this company by this company sadly. After feeling reassured they were providing a service that would future proof against future issues I have discovered they have actually do... See more
Company replied
Will never ever use this company again, if I could have entered zero stars I would. Arrived a day late, and still charged for as a callout. Price was astronomical in comparison to previou... See more
Company replied
DO NOT USE!!! They will rip you off. I asked them round to install a tap. I was quoted £195 for the works. Upon arrival the plumber looked at it for 2 minutes. Went away for about 30 minutes at w... See more
Company replied
WARNING DO NOT USE THIS COMPANY They sent a plumber who could not investigate the cause of the shower and taps upstairs not working. In order to investigate he needed to go into the loft to inspect... See more
Company replied
they charged £144 for a call out just looked at the blocked toilet and left. Then they called from the car and said it would be £900 to unblock the toilet. They lied as cost included lack of lift when... See more
Company replied
Times may be hard but this company is taking the p*ss out of people, charging a minimum call out rate and then extortionate amounts for very basic jobs. Better off doing it yourself
Company replied
Daylight robbery – quoted £144, charged £414 for a simple sink unblock! We had a blocked kitchen sink on a Saturday around midday. When I called PM247, they quoted £144 including VAT unless... See more
Company replied
DO NOT USE THIS COMPANY! Now that I have read the reviews available on several websites which report very similar experiences to mine, I cannot emphasise this enough. I paid £1290 (excluding the £144... See more
Company replied
It’s a scam! ‘Plumber’ arrived but then quoted a massively larger fee for the job…in the end he cleared a blocked sink by vacuum but failed to make a long-term fix. There are decent tradespeople out... See more
Company replied
Took £3k off my 88 year old mother for toilet & pump work plus said immersion tank needed replacing . New immersion they fitted leaked over night . 2 months of her insurance company sorting dehu... See more
Call pm24/7 it said £144 for a small job thought ok not to bad when engineer arrived he look at it and said it was a big job which it was not .replaced pipe and a couple for push fits charge me £83... See more
Company replied
Absolutely ripped off. Sent out a guy who didn’t spend more than 2 min in my bathroom. Apparently tried to plunge (I did not hear any motion in the toilet). They have a photo of the plunger in the t... See more
Company replied
Completely over priced - DO NOT USE. I needed some minor work done on a leak under my sink and after an initial reasonable quote, they tripled the price after an inspection. When I asked for a breakdo... See more
Company replied
AVOID .... blocked waste sewer pipe , engineer attended, £125 plus vat call out. put a rod in and said the 90 degree branch is blocked and will take further work to clear, quoted nearly £600 , state... See more
Company replied
Paid £144 for someone to give me a quote 3 times bigger than local plumber and even got Scarlet to start shouting/raise her voice and give me no answers. They did not explain this payment, they explai... See more
Company replied
Overall bad customer service. I had booked an emergency toilet fitter to come in same day. They quoted £395+VAT -- 474 in total. I then received a call to confirm a plumber will be on site ho... See more
Company replied
This company are complete scammers!! Having been quoted and paid 120+ Vat, the total cost was £1194. I am not blaming the engineer, but the company for their unscrupulous pricing. The man complete... See more
Company replied
Avoid. Deceptive pricing. They have a high call out charge for basically doing nothing, then charge very high rates to actually tackle the problem. Grumpy staff. Poaching on another plumbing firm's cl... See more
Company replied
This company is a scam. They'll lie and say there's already an engineer in your area, charge £144 for initial call out which is fine, then quote you another £800 for work that takes 5 minutes, and cal... See more
Company replied
This is the worst business I have ever dealt with, and I am in my 80's. They charged well over £700 to replace about 12 inches of outdoor plastic piping that they said was blocked and stopping water d... See more
Company replied
Wayne, our engineer, was excellent. Clearing an external sewage drain is not the nicest of jobs. However, all done and seems to be fine. He kept us informed all the way through. We were quoted the pri... See more
Company replied
Outside tap broke off and we had a fountain of water pouring out. The only way to stop it was to turn off water in the entire house. So, had to call emergency plumber - it was 4.00 pm weekday so not... See more
Company replied
Plumber turned up to diagnose problem with the boiler not working and spent nearly half an hour, mostly on the phone to his office seeking help with finding out what was wrong.Told me it needed a new... See more
Company replied
Good first response but after that, the service was terrible. I paid for an emergency service by credit card and after being told that someone would be able to attend, I received a call saying that th... See more
Company replied
Absolute scammers and totally unsafe ripped off for a repair they did not even do. Charge upfront to come out then quote a huge price and dont even complete the job correctly avoid at all cost.
Company replied
Please do NOT go near this company! My mums living room ceiling fell down while she was in hospital, due to a leaking boiler upstairs. I called PM247 in an emergency and I have lost over £1,000... See more
Company replied
I had a shower leak in my bathroom, this is an electric shower. I contacted PM247 and they told me i would have to pay an initial fee for someone to come and check to see what the problem is, if... See more
Company replied
Absolutely terrible experience. I was quoted £120 (including VAT) with a total of £144 upfront to attend the property and carry out the work on my blocked kitchen sink. I paid this in advance, e... See more
Company replied
I was quoted £120 for a call out to replace an isolation valve. After the plumber arrived and assessed the job the company called to ask for £450 plus VAT! I could not believe this. I said I would rat... See more
Company replied
Please avoid Full of excuses and lies They prey on vulnerable old people and bully them into paying extremely high prices for unblocking pipe. No customer service Avoid them at all costs
Company replied
Modest call out charge turned into c £600 to fix a minor issue with cistern. Less than an hour, 10 mins of which plumber was on phone to HQ. I agreed to pay (he said he could be sacked!) but system fa... See more
Company replied
I had a blocked toilet and called PM247. They arrived promptly — which was the only good part of the experience. I was charged a £154 call-out fee, and then quoted £850 to unblock the drain.... See more
Company replied
I have given PM247 two stars only because the service did work and the issue was resolved in a short space of time. However the cost involved amounts to nothing less than extortion. The PM247 business... See more
Company replied
They wanted to charge £500 to fix a leak in a flexible pipe under the sink and to remove a ring which had dropped into the U-bend. Would have been about 20 mins work
Company replied
Dire experience. They pay to advertise about Pimlico plumbers and told me they were the same. They quote 245 and came out. When they got here they said the job was much harder (it wasn't) so would cos... See more
Company replied
Avoid this company unless you want all of the following: - Your first engineer arriving 3 hours late to the scheduled appointment. - The engineer leaving mid-job to collect a part th... See more
Company replied
Avoid at all costs The invoice totals £534 (£445 + VAT) for what was essentially a 10-minute job. This charge is grossly disproportionate to the time, complexity, and resources involved, and I... See more
Company replied
Verified
Don't trust them. They pressure sell and charge extortionate prices. Tried to charge nearly £600 for drain jetting... Absolutely rediculous. They've now tried to get this review removed by saying I'm... See more
THIS COMPANY SHOULD NOT BE INSTRUCTED AND SHOULD BE TOTALLY AVOIDED Attended our office to unblock the drain serving the Ladies W.C. for the price of £144. On arrival we were advised that it could... See more
Company replied
The worst company to deal with. Preying on elderly customers to scam large amounts of money out of them for minor plumbing resolutions. Everyone should report these people to trading standards - no em... See more
Company replied
24/7 service not met, plumber came next day after calling. Did not have replacement float valve as requested. Quoted £345 to replace, component on sale at Wickes for £13. I decided not to proceed and... See more
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
PM247 Plumbing, Heating & Drainage
Written by the company
- Dedicated to delivering an exceptional quality service with absolute focus on Customer Care.
- Our service is underpinned by our core values of Integrity, Commitment & Success. We enjoy the privilege of working with each & every customer.
Fast & Professional with a focus on customer care
24 Hour, 7 Days a week service
We do not charge to give you a quote, our expertise is free. We trust our level of service & prices will mean you will choose no one else to complete your work. 1 year Guarantee on all work we complete.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
2.6
Poor
3K reviews
Replied to 55% of negative reviews
Typically replies within 1 week
Verified
Blocked Kitchen Drain
Blocked Kitchen Drain
An engineer was at my house within 2 hours.
Everything completed on the day, he was very friendly and reassuring.
October 15, 2025
Reply from PM247
Thank you for your kind review! We're delighted to hear the engineer arrived so quickly, completed the work the same day, and made the whole experience friendly and reassuring. Fast, efficient, and professional service is exactly what we aim to deliver every time.
£144 for a call out just to look at problem and leave…
they charged £144 for a call out just looked at the blocked toilet and left. Then they called from the car and said it would be £900 to unblock the toilet. They lied as cost included lack of lift when there was a full working set of 2 lifts. It was outrageous. I called the office they reduced it to a further £450 to fix. My mother turned up with a hose like slinky she bought on the way and fixed it in 5 minutes. I have complained repeatedly but with no satisfactory response. I would not trust this company they are neither professional nor honest.
September 29, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re very sorry to hear about the situation you described. We completely understand how upsetting it must have been to face a high quotation for what later turned out to be a simple issue, and we regret that your complaint has not yet been resolved to your satisfaction.
This is not the level of professionalism or transparency we expect from our service. Please contact our customer care team again with your job reference so we can escalate your case for a full review. We want to properly investigate the quotation provided, the details surrounding your complaint, and ensure this is handled fairly.
Your feedback is important to us and will be used to improve how we assess, quote, and follow up on all customer concerns.
I’ve been ripped off by this company by…
I’ve been ripped off by this company by this company sadly. After feeling reassured they were providing a service that would future proof against future issues I have discovered they have actually done an incomplete job and created a new problem - charged for the full drain pipe to the street to be lined (only half is lined and where the liner is incomplete it has created a trap in tbe pipe.
When challenged they were quick to tell my builders ‘we are not the kind of company that gives money back’ …lovely! So speaking to trading standards to understand my options from here as I face having to pay someone else to fix their mistake. Avoid!!
February 24, 2025
Unprompted review
Reply from PM247
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must be to feel overcharged and left with an incomplete job that has caused further issues.
This is not the standard of workmanship or customer care we aim to deliver. The situation you’ve described—particularly regarding the drain lining and the follow-up communication—is concerning and not reflective of how we expect our team to handle matters.
Please contact our customer care team with your job reference so we can investigate this thoroughly. We’ll review the work completed, assess the reported issue, and work toward a fair resolution. Your feedback will also be escalated internally to ensure accountability and improvements in both quality control and communication.
DO NOT USE!!
DO NOT USE!!! They will rip you off. I asked them round to install a tap. I was quoted £195 for the works. Upon arrival the plumber looked at it for 2 minutes. Went away for about 30 minutes at which point the office called and said the job would be £425.
The job was completed (taking only 40 minutes so equivalent of £600ph) but the piping started to leak after he left - creating an issue with the flat below. On calling them they refused to fix the problem for free alleging a problem with our pipework (which was not leaking before the visit).
At which point I got a different plumber.
October 6, 2025
Unprompted review
Reply from PM247
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to feel overcharged and then face an issue with leaking pipework after the job was completed.
While we’re pleased the initial installation was done promptly, we regret that the pricing and follow-up service left you dissatisfied. This is not the standard we aim to maintain.
Please contact our customer care team with your job reference so we can review the full details, including the quotation and the leak issue. We take matters like this seriously and will ensure it’s properly investigated to provide a fair resolution.
£414 to unblock a kitchen sink - misleading company
Daylight robbery – quoted £144, charged £414 for a simple sink unblock!
We had a blocked kitchen sink on a Saturday around midday. When I called PM247, they quoted £144 including VAT unless the job was complicated. It turned out to be a very simple blockage – yet the final bill was an eye-watering £414 for a 30-minute job.
They said the engineer would arrive between 3–4 pm, then changed it to 5–6 pm. The engineer was very polite, professional and explained everything clearly – no issue with him at all. But the company’s pricing was extremely misleading.
After he arrived, I was told to sign a contract and make payment to the company before he could start. When they phoned back, they suddenly said the job would be £414 because the initial £144 was just for the “analysis”. The supposed “complexity” was that the engineer needed to fetch a hoover to clear the pipe – hardly advanced drain work.
Their own website lists the average price for unblocking a sink as £175, with a possible weekend surcharge – so this charge is excessive.
We’ll soon be doing a bathroom renovation, but we definitely won’t be using PM247 again. The engineer was great, but the company’s quoting and billing practices felt underhand and misleading.
October 4, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about your frustration and disappointment regarding the pricing and scheduling of your recent service.
While we’re pleased to hear the engineer provided a professional and courteous service, we regret that the quotation and communication around costs left you feeling misled. This is not the impression we want to leave with any customer.
Please contact our customer care team with your job reference so we can review the full details of your booking, pricing, and communication history. Your feedback will help us improve transparency around quotes and ensure a clearer explanation of potential charges before any work begins.
COWBOYS
WARNING DO NOT USE THIS COMPANY
They sent a plumber who could not investigate the cause of the shower and taps upstairs not working. In order to investigate he needed to go into the loft to inspect the water tank, but because he was obese, he couldn’t fit through the loft entrance. Before he started I had to pay upfront £144. I complained to the company that it wasn’t my fault that a proper diagnosis couldn’t be made due to the plumber being obese, but their only very aggressive response was, do you want the works doing that would be £450 +VAT. My response was, how could a diagnosis be made when he wasn’t able to inspect the water tank. The company rep was shouting over me and very aggressive.
October 3, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re very sorry to hear about what happened. We understand how frustrating it must have been to pay for an inspection that didn’t provide you with a proper diagnosis, and even more upsetting to feel that the situation was handled rudely and aggressively.
This is not the level of professionalism we want our customers to experience. Regardless of the circumstances, you should have received clear communication, respectful treatment, and an appropriate explanation of what could and could not be done.
Please reach out to our customer care team with your job reference so we can investigate this matter in full. Your feedback is important and will be taken seriously, as we want to ensure situations like this are handled much better in the future.
Verified
The kitchen ceiling was leaking from…
The kitchen ceiling was leaking from our bathroom. Without causing any damage to the tiles, the engineer restored the waste trap and securely sealed it. Excellent work, well-explained, and extremely pleased.
October 2, 2025
Reply from PM247
Thank you for your kind review! We're delighted to hear the engineer was able to restore the waste trap without causing any damage to your tiles, seal everything securely, and explain the work clearly. It’s great to know you’re extremely pleased with the result—professional, careful service is exactly what we aim to provide.
Will never ever use this company again
Will never ever use this company again, if I could have entered zero stars I would.
Arrived a day late, and still charged for as a callout.
Price was astronomical in comparison to previous companies used (£595+vat, so £714 in total) Replaced toilet siphon, closed couple kit and then sealed, so nothing major.
A similar job the year before cost us approx £200 inc parts.
You have to pay up front before the work is even carried out. Their plumber had to wait on site for payment to go through before he was allowed to start.
Avoid at all costs. Just money grabbers.
September 30, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re very sorry to hear how disappointed you felt with the service. We understand how frustrating it must have been to face a delayed visit, high costs compared to your past experiences, and the need to make payment before work commenced.
While we’re glad the repair itself was completed, we regret that the process and pricing left you dissatisfied. This is not the impression we want any customer to have, and your comments are taken very seriously.
Please contact our customer care team with your job reference so we can review the details of your case, including the charges and scheduling issues. We’ll also use your feedback to ensure our communication and pricing transparency are clearer going forward.
AVOID!!!
They wanted to charge £500 to fix a leak in a flexible pipe under the sink and to remove a ring which had dropped into the U-bend. Would have been about 20 mins work
September 29, 2025
Unprompted review
Reply from PM247
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand your frustration at being quoted such a high amount for a relatively straightforward job.
Our intention is always to provide transparent, fixed-price quotes that include labour, parts, and a guarantee, but we regret that this quotation left you feeling dissatisfied and misled. This is not the experience we want our customers to have.
Please contact our customer care team with your job reference so we can review the details fully and address your concerns appropriately. Your feedback will also be used to improve how we communicate and present pricing for simpler jobs.
It’s a scam
It’s a scam! ‘Plumber’ arrived but then quoted a massively larger fee for the job…in the end he cleared a blocked sink by vacuum but failed to make a long-term fix. There are decent tradespeople out there - please use them instead.
September 26, 2025
Unprompted review
Reply from PM247
Thank you for your feedback. We’re very sorry to hear about your experience and that you felt the quotation and the work carried out did not provide a long-term solution.
We understand how frustrating it must have been to pay for a job that you feel was not completed to the standard expected. This is not the level of service we aim to deliver, and we take complaints like this seriously.
Please contact our customer care team with your job reference so we can review the details, investigate fully, and address your concerns appropriately.
Don't bother
Times may be hard but this company is taking the p*ss out of people, charging a minimum call out rate and then extortionate amounts for very basic jobs.
Better off doing it yourself
September 26, 2025
Unprompted review
Reply from PM247
Thank you for your feedback. We’re very sorry to hear that you felt our pricing structure was unfair. While our call-out charge covers the engineer’s attendance and initial diagnosis, we understand your frustration regarding costs for further work.
We take these concerns seriously and strive to ensure our pricing is communicated clearly and transparently before any job proceeds. Please contact our customer care team with your job reference so we can review your case fully and address your concerns.
Shower pump swap a total rip off
DO NOT USE THIS COMPANY! Now that I have read the reviews available on several websites which report very similar experiences to mine, I cannot emphasise this enough. I paid £1290 (excluding the £144 ‘inspection’ fee) for a simple shower pump swap - a total unjustified rip off. The only reason the price was that high is the company know that you are desperate to stem the flow of leaking water. Having contacted the company for a justification on the price, I merely got an explanation telling me how involved the job was. Having experienced plenty of similar jobs in my time, I knew exactly what was needed and told the company this on first contact. They are a total rip off and I would strongly advise avoiding this company.
September 20, 2025
Unprompted review
Reply from PM247
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to feel overcharged and not satisfied with the explanation you received.
While we’re glad the shower pump was replaced, we regret that the cost left you feeling misled. Transparency and fairness are very important to us, and we take your concerns seriously.
Please contact our customer care team with your job reference so we can review this matter fully and provide a clear breakdown of the charges. Your comments will also be used internally to improve how we communicate pricing and manage expectations, especially during emergency situations.
SCAM - dodgy cowboys!!
I had a blocked toilet and called PM247. They arrived promptly — which was the only good part of the experience. I was charged a £154 call-out fee, and then quoted £850 to unblock the drain. When I challenged this, they “dropped” the price to £654 by removing an unnecessary CCTV add-on.
Once I agreed, had to sign contracts and pay upfront, the engineer (Wayne) unblocked the drain in under 10 minutes. That meant I paid over £650 in total — effectively £500 for less than 10 minutes’ work. A very nice piece of business for them, and reflects how they operate: quick in-and-out jobs for extortionate fees.
When I questioned Wayne about the ridiculous pricing, he claimed he knew nothing about their pricing model — which I find very hard to believe from a senior engineer.
What’s striking is how closely my experience mirrors the majority of the one-star reviews on here: high call-out fees, inflated quotes, pressure to sign up quickly because the engineer is “waiting around the corner.” The company’s responses to complaints also feel like copy-and-paste AI apologies — all the same lines about being “sorry,” “take concerns very seriously,” and “will investigate fully,” yet clearly nothing changes because these identical 1 star reviews keep coming!
On the other extreme, some of the five-star reviews made me smile. A number go out of their way to highlight how “affordable” the company supposedly is — which, when compared to my experience, feels very hard to take seriously.
Honestly, it feels like their whole model is preying on desperate people who are panicked then ripping them off. My recommendation: RUN!
August 12, 2025
Unprompted review
Reply from PM247
Thank you for sharing such a detailed review, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to face high call-out charges, unexpected add-ons, and the feeling of pressure to commit quickly.
While we’re glad the drain was unblocked, we regret that the pricing and process left you feeling dissatisfied and mistrustful. Transparency and professionalism are very important to us, and we take feedback like yours seriously.
Please contact our customer care team with your job reference so we can fully review what happened and address your concerns properly. Your comments will also be used internally to improve how we communicate pricing and manage expectations on-site.
Reply from PM247
Thank you for your kind review! We're glad to hear you found the service reasonably priced, effective, and helpful. That’s exactly the experience we aim to deliver every time.
Bad experience.
Avoid this company unless you want all of the following:
- Your first engineer arriving 3 hours late to the scheduled appointment.
- The engineer leaving mid-job to collect a part they already knew was required, then failing to return that day, with no direct communication or explanation, leaving the work unfinished.
- Meanwhile, the company demanding final payment immediately over the phone, despite the job being incomplete, refusing to take no for an answer—even after I explained I’d already made two earlier payments promptly and that I’d feel far more comfortable paying once the work was finished, with an engineer on site. “We wont complete the work until payment is made”.
- Hours later, the company finally backing down and agreeing to wait for payment until completion.
- A replacement engineer arriving the following day - also late.
To their credit, the second engineer was polite, skilled and completed the job. However, the experience leading up to that point was chaotic, stressful and highly unprofessional.
I couldn’t imagine parting with more money under such poor service.
Truly terrible experience. Avoid this company.
September 18, 2025
Unprompted review
Reply from PM247
Thank you for your detailed feedback. We’re very sorry to hear about your experience and the stress caused by delays, miscommunication, and issues around payment. That is not the level of service we aim to provide, and we fully understand your frustration.
While we’re pleased the second engineer was able to complete the work to a good standard, we regret that the overall process leading up to that point fell far short of expectations.
Please contact our customer care team with your job reference so we can investigate this case fully. Your comments will be taken seriously, and we’ll use them to improve both our scheduling and communication procedures.
Overall bad customer service.
Overall bad customer service.
I had booked an emergency toilet fitter to come in same day. They quoted £395+VAT -- 474 in total.
I then received a call to confirm a plumber will be on site however we received a last minute fitter for a cheaper quote and decided to go with someone in our price range.
When I informed I will be cancelling and going with the other person. The PM247 agent was rude about the cancellation and that we'll be calling them when our toilet floods.
At this point, even if they offered a competitive price -- I still will not go with them.
It's not that deep and you do not need to be rude about it.
If all the negative reviews are true and this is how they treat customers who are in a pickle, I may as well have also been scammed and taken advantage of.
September 19, 2025
Unprompted review
Reply from PM247
Thank you for your feedback. We’re very sorry to hear about your experience and the way the cancellation was handled. Professional and respectful communication is a priority for us, and we regret that this was not reflected in your interaction.
We take comments like yours seriously and will review this internally to ensure improvements are made. If you’d like us to investigate further, please contact our customer care team with your booking details so we can address your concerns directly.
Fair pricing and prompt answer
Fair pricing and prompt answer. Our radiator was immediately fixed.
September 2, 2025
Unprompted review
Reply from PM247
Thank you for the kind review! We're glad to hear the radiator was fixed promptly and at a fair price. Quick, reliable service is exactly what we strive to provide.
Dire experience
Dire experience. They pay to advertise about Pimlico plumbers and told me they were the same. They quote 245 and came out. When they got here they said the job was much harder (it wasn't) so would cost 1555 (they knew I needed it done within a few hours). I offered to pay a good hourly rate. The guy said I was talking no sense. It's very scammy! Choose pimlico plumbers. Nicer people and you know what you're getting because they do an hourly rate.
September 15, 2025
Unprompted review
Reply from PM247
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns regarding the quotation and the way the service was presented. We want to make it clear that PM247 is an independent company and not affiliated with Pimlico Plumbers.
We take allegations of misleading information and pricing practices very seriously, and your comments will be reviewed internally. Please contact our customer care team with your job reference so we can investigate this matter fully and address your concerns properly.
Absolutely ripped off
Absolutely ripped off. Sent out a guy who didn’t spend more than 2 min in my bathroom. Apparently tried to plunge (I did not hear any motion in the toilet). They have a photo of the plunger in the toilet which anyone can take. I was within meters from him. Checked the outside man hole and then went to his car. Then tried to charge £800 plus to unblock a toilet. Didn’t even check the upstairs toilet to see if the blockage was between (room above). DO NOT USE!!!!!! Customer service is patronising and arrogant
September 13, 2025
Unprompted review
Reply from PM247
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to feel that the inspection was rushed and that the quotation was disproportionate to the issue.
This is not the level of service or communication we aim to deliver, and we regret if you felt patronised or not properly listened to. Please share your job reference with our customer care team so we can review the details fully and ensure this is investigated.
Your feedback is important to us, and we’ll use it to improve both our service quality and how we communicate with customers in the future.
Completely over priced
Completely over priced - DO NOT USE. I needed some minor work done on a leak under my sink and after an initial reasonable quote, they tripled the price after an inspection. When I asked for a breakdown on hours of work required and cost of parts etc they refused to provide. When I said I didn’t want to proceed they then were going to make me pay an extortionate call out charge so I had no choice but to proceed. I will not be using this company again. AVOID AT ALL COSTS
September 11, 2025
Unprompted review
Reply from PM247
Thank you for your feedback. We’re very sorry to hear about your experience and your concerns about pricing transparency. We understand how frustrating it must have felt to face changes after the initial quote and not receive a clear breakdown of costs.
Our policy is always to provide fixed-price quotes that include parts, labour, and a guarantee—but we regret that this wasn’t communicated to your satisfaction. Please reach out to our customer care team with your job reference so we can review this in detail and address your concerns appropriately.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.