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Dyno-Rod Reviews 42,363

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting the staff's professionalism and helpfulness. Consumers appreciate the promptness and efficiency with which issues are resolved, often exceeding expectations. The customer service receives high marks for its friendly and knowledgeable approach, ensuring a positive interaction. People frequently mention the engineers' ability to quickly diagnose and fix problems, sometimes resolving issues that other companies couldn't. Reviewers also value the clear communication and explanations provided throughout the process. While opinions on the facilities and booking process are varied, the consistently positive feedback regarding service, staff, and customer service contributes to an excellent overall experience.

Based on these reviews

Rated 5 out of 5 stars

Three of our taps were producing only a very limited supply of hot water. John was able to correct one immediately and ordered a new part for the second and repaired it on the next visit. The third, a... See more

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Rated 5 out of 5 stars

We live in a ground floor block of flats and the underground waste pipe was blocked resulting our flat being flooded from everyone elses water. Guy came out and unblocked it straight away. Now we can... See more

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Rated 5 out of 5 stars

The whole team at Dynorod were conscientious, courteous and respectful. Matt who visited my mother (84 with dementia and hearing issues) went above and beyond, keeping me informed of the job and how t... See more

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Rated 5 out of 5 stars

Engineer (Tom)was really friendly, listened to my issues and got to work straight away. Sorted the problem that other plumbers couldn't in 10 mins. Fixed price quoted before arrival was very reasonabl... See more

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Rated 5 out of 5 stars

Dynorod have been out 3 times. Two engineers, Lewis been out twice. Tricky problem which he has diagnosed which requires further work. Lewis demonstrated the patience of a saint and really good diag... See more

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Rated 5 out of 5 stars
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Can’t praise Leon enough. Without reciting boring details of the plumbing problem he was friendly, courteous and persistent in sourcing a vital, but apparently obscure, part to enable me to get my mai... See more

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Rated 5 out of 5 stars

Grant Walker-Jones went above and beyond! Had a big problem with old piping in our kitchen that had essentially corroded, and Grant put together his own piping to fit the afflicted area. Took him no t... See more

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Rated 5 out of 5 stars

Peter F came to repair a hot water cylinder leak. He judged that we needed a new cylinder: this was covered on our contract with British Gas Homeserve. Within minutes he had ordered a new cylinder, I... See more

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Rated 5 out of 5 stars

Peter called me 30 min before he arrived so I could make sure I was available to show him the issue - he managed to fix my shower to a very hi standard and tidied up after himself. A true professional... See more

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Rated 5 out of 5 stars

Second time out for Dyno-rod this time to clear a partial blockage from upstairs bathroom as water slow to drain and backing up . Will arrived dead on time in his trusty steed Let’s have a look he sa... See more

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Rated 5 out of 5 stars

We had an emergency blockage and called Dynorod through our British Gas house cover. Aaron turned up within the advised time having travelled from Stevenage to Romford. Great effort for 5 pm on a Satu... See more

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Rated 5 out of 5 stars

Had a few issues that required attention. A leaking bath mixer tap and two toilet cisterns that hissed when flushed, taking longer than usual to fill up. Tried to get a local plumber but they class t... See more

Rated 5 out of 5 stars

Ian and Ryan did a speedy and efficient job fitting one large vertical radiator and removing and capping off two others in the living room. I also had 3 radiators replaced in the bedrooms, you would... See more

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Rated 5 out of 5 stars

Our heating system requires a power flush as 2 of the radiators were blocked and not getting hot. Jerome was excellent from the start. He was very clear in explaining what would be required and what h... See more

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Rated 3 out of 5 stars

The engineer, Jerome Wright, is an excellent professional. His work is thorough and painstaking, he is polite, helpful and friendly. Your company is irresponsible and callous. The new radiator was e... See more

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Rated 5 out of 5 stars

I called Dyno-Rod through British Gas to sort out a bad drainage problem in a bath and a shower in Leighton Buzzard. Roly from Dyno-Rod East Midlands was BRILLIANT! Without any fuss or bother he resol... See more

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Rated 5 out of 5 stars

Dan was our engineer. He was courteous, communicative, prompt and knowledgeable. Within minutes he’d indentified the problem and had it sorted within an hour. Great service. I’d only called the day be... See more

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Rated 5 out of 5 stars

My toilet was leaking had intial visit and problem wasn't solved my second visit a day later was with Jerome Wright from Dyno Rod. He was amazing quickly diagnosed the problem fixed it and my toilet... See more

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Rated 5 out of 5 stars

Thank to Connor and Chris for fitting bathroom basin tap, very polite and professional in carrying out the work.Also thanks to Cerys in the office for all her help and advice. The company is well wort... See more

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Rated 5 out of 5 stars

I live in East Anglia so surprised this is for East Midlands but either way at 8am today I completed an online booking form for an engineer to come today and he did, and fixed the issue. We get use... See more

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Rated 5 out of 5 stars

George managed the errors from British Gas brilliantly. He saw what needed to be done, called for back up and was calm throughout. Jacob joined him and they were great, very polite, however they didn'... See more

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Rated 5 out of 5 stars

Not going to lie but the guy who came out was such a nice guy. Although he couldn’t fix the issue as it’s down to the water company. He stuck around till he knew someone was coming out, and a... See more

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Rated 5 out of 5 stars

After being cold in my house for 10 years I called Dyno rod to sort my central heating out with a flush. Sam and Morgan came and what can I say, they didn't stop until all was perfect. Now im too hot... See more

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Rated 5 out of 5 stars

Frank Matthews is an excellent engineer who was worth staying in all day for. Fixed the leak and discussed sizing options and pipe fitting etc. He is friendly, knowledgeable and polite - I will ask hi... See more

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Rated 5 out of 5 stars

Fantastic service, logged a call with British Gas who subcontracted to Dyno Rod who came out the same day. Fitted a pressure reduction valve to stop water hammer. Friendly, clean and tidy workmanship.... See more

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Rated 5 out of 5 stars

Anthony has just left, what a friendly, professional engineer. Had a leak from my stopcock in a really narrow space, he explained what he was doing and advised of any noise. Which is really important... See more

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Rated 5 out of 5 stars

Just had Craig from Exeter come out to me this evening to fix my blocked kitchen sink What an amazing guy. friendly, professional and a brilliant job done I was seriously impressed Thank you Dynorod a... See more

Rated 5 out of 5 stars

Just had a visit from Carl S...just want to say what a very friendly knowledgeable employee very polite as soon as he stepped in put shoe covers on very respectable

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Rated 5 out of 5 stars

Matt Dyhouse was very helpful, went above and beyond with this service. Managed to unblock our drain with a lot hard work to get the drain cover off! Super professional and friendly. Can’t recommend e... See more

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Rated 5 out of 5 stars

Rang about 10am 2 lads turned up about 12:30 to unblock our external drain, sorted the problem & cleaned the patio up afterwards. Quick, efficient & great service. Can’t complain at all

Rated 5 out of 5 stars

1st class service. Prompt and efficient. Carl was really helpful and such a nice personable guy. Problem sorted and site left very clean and tidy. Wouldn't hesitate to use and recommend again.

Rated 5 out of 5 stars

From the phone call to the guy turning up absolutely first class service and the engineer was excellent, knowledgable and soon had problem sorted Wouldn’t hesitate to use again if we have drain issue... See more

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Rated 5 out of 5 stars

Excellent experience, professional, pleasant and competent on the job. Had all the right equipment to deal with a big blockage, explained exactly what the problem was by using a camera. Definitely the... See more

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Rated 5 out of 5 stars

I have just had my down stairs toilet repaired and was very pleased with the way the young man helped me (Marty) He helped me contact Water Board to turn mains water off and did a very good job. I wil... See more

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Rated 5 out of 5 stars

The young man called Anthony Hope was absolutely outstanding ! He was exceedingly professional, extremely knowledgeable and highly respectful. After having THE WORST form of Customer Service yeste... See more

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Rated 5 out of 5 stars

Anas helped connected our machine and repair the valve in the bathroom. We now have hot water and can finally use the washing machine! Jobs well done. Many thanks.

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Rated 5 out of 5 stars

British Gas sent Dyno Rod plumber out to emergency flood . Lovely young man, calmed me down, knew what he was doing and repaired pipework. Also the lady on phone from Dyno Rod kept me calm and sent... See more

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Rated 5 out of 5 stars

Myles came out to repair a leaking tap. Replaced the two and added in stop taps to isolate the tap if it ever happened again so we wouldn't be without water. Did a great job and kept us informed

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Rated 5 out of 5 stars

Required the services of Dyno-Rod through my British Gas home care cover , couldn’t fault the engineer Carl S who attended our property and solved the issue .

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Rated 5 out of 5 stars

The engineer Alfie was very professional and efficient he did an excellent job and cleaned up after he had finished Highly satisfied thank you Alfie

Rated 5 out of 5 stars

In truth I was dreading it. We had been ripped off in the past by drainage people & you hope you learn by it. I looked at reviews & talked to a couple of friends & Dynorod came up at the top. So... See more

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Rated 5 out of 5 stars

Henry was very friendly and knowledgeable and informed me why there were issues with my drains. Definitely would recommend

Rated 4 out of 5 stars

Good service but problem is he’s Left a trail of dirty tissue and residue all on the top of the drive. Only saw after he left as I’m disabled and couldn’t go to check until it had dried. For the price... See more

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Rated 5 out of 5 stars

Several companies visited to assess the low hot water pressure in our home over a few months. However, they were not always clear as to the cause. Dyno Rod visited, listened and investigated. T... See more

Rated 5 out of 5 stars

Fast call-out: the guy was here within 90 minutes of my call. Quickly diagnosed the problem of a blocked drain which had been made more complicated by a failed attempt by my usual plumber to clear th... See more

Rated 5 out of 5 stars

James was amazing! Totally fixed my blocked pipe/drain that has been causing kitchen sink drainage issues for over a year. After 5 hours hard work he completely cleared it. 4 other previous attempts w... See more

Rated 5 out of 5 stars

I thought I had a blockage from my kitchen sink drain, which I tried to clear myself, however I couldn't so this morning I phoned dyno rod and within two hours Andy phoned to say he was on his way. An... See more

Rated 5 out of 5 stars

What an absolute star! This poor gentleman turned up to a horrendous blockage but he kept at it until the job was done. A credit to the company!

Rated 5 out of 5 stars

Danny was very helpful and tried his best to get to the source of the problem. However, as we couldn’t find the source of the problem he pumped out the drain as much as he could. It looks like it’s a... See more

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Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info


4.8

Excellent

TrustScore 5 out of 5

42K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

ALFIE

Great job by Alfie replcing stop tap and isolation valvetoday all sorted out and no mess left behind. Thanks

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Nick Howard was so helpful and restored…

Nick Howard was so helpful and restored my faith in human nature. He did not rush and explained everything to me and fixed an awkward kitchen under sink leak that the previous plumber could not fix. outstanding! Thank you Nick

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and reliable

I have used Dyno Rod before and as always, very professional and gets the job done.
Connor was very professional and provided me with valuable advice. Thank you!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Grant was fantastic

Grant was fantastic! He identified the problem and fixed the leaking tap! He was friendly, respectful and polite. Great job!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best

Andy turned up to find and repair my water leak and began by cutting away part of the hall ceiling to find the issue. He was a really nice bloke who is very good at his job and a credit to Dyno rod. Due to needing more parts he quickly went of to get them so he could finish the job and restore our heating and hot water. He also needed some assistance with the repair and arranged for Andy to turn up and assist him. Another really nice bloke who cracked straight on with the job in hand and is also a credit to Dyno rod.
Both lads were very positive and really wanted to do a good job which is a rarely the case these days. I was very impressed and would definitely recommend Dyno rod especially if you get Andy or James to do your emergency repair. Thanks lads 👏🏻

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very professional & friendly. Identified a longstanding problem using a drain survey. Well explained and arranged remedial work. Would use again & happy to recommend this company. Kieron is a credit to your team.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Lovely happy, polite lady on switchboard. Engineer great. Drains badly blocked. Was here nearly two hours regardless of delaying other jobs. Same engineer had to return next day as not quite dislodged drains. Working perfectly now. Appreciated same guy as he knew what issue was. Thank you. Top service

October 16, 2025
Unprompted review
Rated 2 out of 5 stars

Job got done quickly and the man that…

Job got done quickly and the man that came out was very helpful. Unfortunately that's were the good experience ends. I was told I would receive the report along with a video the next day. Its now 3 days and have had to call for the second time and I have been told its not done and won't be done for at least another four days. Apparently there is nothing they can do as the person it was given to is off. The office is very unhelpful despite me expressing the urgency in needing the paperwork for my landlord.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Danny Kennedy

Danny Kennedy, what a wonderful engineer!
He definitely deserves to be praised. He is polite, capable, has a great deal of expertise and works hard to resolve issues. We had to call the office three times before Danny was assigned to come and visit our property.
Danny immediately diagnosed the nature of the problem for our leaky toilet where as two previous engineers and three visits later had resulted in absolute frustration by us and no resolution.
He managed to find a solution to our issues and explained clearly our options and the way forward.
He worked extremely hard to fix the problem and went above and beyond to solve our issues.
He should be recognised and commended for his exceptional engineering skills and excellent customer service.
Danny is a STAR!⭐️⭐️⭐️⭐️⭐️

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Job!

Chris Troy was great ! Really helpful , patient and informative. We had a nasty drain block which was a bit panicky for us . Chris explained what he was doing from start to finish and was so nice - thanks !

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Michael arrived to deal with blocked…

Michael arrived to deal with blocked main drain, he obviously has lots of experience, he new exactly what was needed, he explained everything as he was doing it, he was friendly, knowledgeable and very professional. I would highly recommend this company for any plumbing/ drain work.

October 7, 2025
Unprompted review

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