Absolutely ripped off
Absolutely ripped off. Sent out a guy who didn’t spend more than 2 min in my bathroom. Apparently tried to plunge (I did not hear any motion in the toilet). They have a photo of the plunger in the toilet which anyone can take. I was within meters from him. Checked the outside man hole and then went to his car. Then tried to charge £800 plus to unblock a toilet. Didn’t even check the upstairs toilet to see if the blockage was between (room above). DO NOT USE!!!!!! Customer service is patronising and arrogant
Reply from PM247
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to feel that the inspection was rushed and that the quotation was disproportionate to the issue.
This is not the level of service or communication we aim to deliver, and we regret if you felt patronised or not properly listened to. Please share your job reference with our customer care team so we can review the details fully and ensure this is investigated.
Your feedback is important to us, and we’ll use it to improve both our service quality and how we communicate with customers in the future.
