Pimlico Plumbers Reviews 10,760

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the rapid response times, particularly in emergency situations, highlighting the company's commitment to addressing urgent needs promptly. Consumers consistently praise the professionalism, politeness, and helpfulness of the engineers, who are often described as going above and beyond to resolve issues efficiently. People also appreciate the clear communication and transparency in pricing, with engineers thoroughly explaining the problem and providing detailed reports. Many reviewers specifically commend the engineers' expertise and problem-solving skills, noting their ability to quickly identify and resolve issues, sometimes even offering valuable advice.

Based on these reviews

Rated 4 out of 5 stars

Bit difficult to get in touch on the booking form, but they sent someone out same day on a Sunday at no extra charge for their usual plumber rate for London. Bradley our plumber was friendly, professi... See more

Company replied

Rated 4 out of 5 stars

The plumber came to see us within 1.5 hours. He was able to appraise the situation and suggest 2 alternative courses of action. He followed up with two written suggestions which were very useful in ma... See more

Company replied

Rated 4 out of 5 stars

Hasan was really professional and responsive. Got the job done as quickly as possible and was extremely helpful!!

Company replied

Rated 5 out of 5 stars

Marc clearly explained the issue and the best way to resolve it. His explanation was clear, easy to understand, and showed excellent knowledge. He was very conscious of health and safety while on site... See more

Company replied

Rated 5 out of 5 stars

Joe and Ryan did an outstanding job on my roof. They were knowledgeable, professional, and clearly knew their craft. They showed up on time, worked efficiently, and went out of their way to be helpful... See more

Company replied

Rated 5 out of 5 stars

Really happy with the work to replace our roof terrace. Tom, Meade and team did an amazing job and were communicative throughout the process. ‘You get what you pay for’, and we have exactly what we wa... See more

Company replied

Rated 5 out of 5 stars

We had a FRIDGE/ Freezer that the pervious installer could not fit because of carpentry problems. We called Pimlico Plumbers who sent Frank. He was extremely confident conveying many years of experien... See more

Company replied

Rated 5 out of 5 stars

Absolutely Brilliant experience with Pimlico Plumbers! We had several other people come out to check the boiler and thermostat with no luck. As soon as Garry arrived and got to work it was clear it... See more

Company replied

Rated 5 out of 5 stars

Pimlico Plumbers could come on the next day, a Saturday, after we called. They could stop the leak and also made sure we understood all our next options and wrote up a report. Moreover they helped u... See more

Company replied

Rated 5 out of 5 stars

We had an emergency call out as our toilet was leaking continuously. Our engineer was Conor M and he was brilliant. Dealt with the matter temporarily and presented us with long term options too... See more

Company replied

Rated 5 out of 5 stars

The engineer that attended my emergency call, Gent named Daniel, was super friendly informative & quick to handle the job. Couldn’t fault the service at all, from my first call with Samantha (I think,... See more

Company replied

Rated 5 out of 5 stars

Booked on Sunday evening and they arrived at 8.30 next morning. Helpful, communicative and did a great job replacing a bath filler and plug combination. Job done quickly and very neatly.

Company replied

Rated 5 out of 5 stars

Rly speedy service. Came within 2h of calling with a boiler issue. Service provided by Hasan was excellent and issue was resolved within a few hours. Would highly recommend. Thanks again!

Company replied

Rated 5 out of 5 stars

John Smith was great, first time use ing Pimlico, will definitely use them again. He arrived so fast and was so helpful even doing extra research to fix our problem, he got our hot water working agai... See more

Company replied

Rated 5 out of 5 stars

Miles was great. Very helpful and professional. Replaced by broken bath/ shower mixer tap, and got the new one working properly when it was being initially temperamental.

Company replied

Rated 5 out of 5 stars

I had a water leak in the wife's ensuite bathroom, which was covered by a plumbing insurance policy with a well known company. Several days later their plumber attended to the leak. He muttered a few... See more

Company replied

Rated 5 out of 5 stars

Richard was fantastic from start to finish, sorted out our blocked drain within minutes, but also stayed to ensure the washing machine was fully drained before leaving and also provided after care tip... See more

Company replied

Rated 5 out of 5 stars

Identified the issue and resolved same day. Quoted time seemed spot on for fixing. An unexpected issue came up after resolving the initial problem, but that too was fixed with some persistence from th... See more

Company replied

Rated 5 out of 5 stars

Excellent! Bradley was excellent. I told him what I thought the problem was and it checked it out and said that I was right. Went and got the part and also replaced a stop valve at my request. Excelle... See more

Company replied

Rated 5 out of 5 stars

Customer service and workmanship was truly excellent. Expertly diagnosed problem and explained very clearly what needed to be done. Work was carried out very neatly and efficiently. Would have no hesi... See more

Company replied

Rated 5 out of 5 stars

The plumber was so conscientious and communicated very well. Without prompting, he noticed and protected the area where he worked, looking after our decorations very thoughtfully to avoid damage... See more

Company replied

Rated 5 out of 5 stars

Josh Starkey was professional and skilful. He helped fix an old pair of sliding doors. He took them out and did a thorough job of dismantling parts before reinstalling every part carefully. Highly rec... See more

Company replied

Rated 5 out of 5 stars

I phoned Pimlico Plumbers in a panic as it looked like there was a leak under the toilet floor. Within under 2 hours, Ollie arrived. He was so helpful, friendly and polite and spotted immediately tha... See more

Company replied

Rated 3 out of 5 stars

Don’t be fooled by the No call out fee! It’s £120 they just give it a different name. They Visit property, no Labour Diagnosed issue. Although this issue -hole in hose could have been fixed... See more

Company replied

Rated 5 out of 5 stars

Joe was a top class professional from start to finish. He quickly identified the reason behind the leak in our flat roof, and fixed the problem. He knew his stuff and I felt reassured by his level of... See more

Company replied

Rated 5 out of 5 stars

I had a problem when the draw under the cooker collapsed I rang Pimlico Wednesday ,phone answered by a very helpful lady appointment made for next day. Frank arrived very polite and professional... See more

Company replied

Rated 5 out of 5 stars

Pimlico came and sealed off my broken shower in a fast and efficient Manor. The gentleman that came was very polite and reassuring. He then came back 3 days later and fixed my new shower in place. He... See more

Company replied

Rated 5 out of 5 stars

My tenants contacted me to let me know there was a leak coming from the toilet. As the unit was boxed-in solving the problem involved not just plumbing but carpentry and reinstating the tile work.... See more

Company replied

Rated 5 out of 5 stars

Rapid response time. Really nice guy, knowledgeable and when he didn’t know something, immediately called a colleague and got the answer. Very pricey service but you get what you pay for.

Company replied

Rated 5 out of 5 stars

I had some concerns re PP as their reviews had some red flags. My boiler broke down and I couldn’t find a local plumber to attend on a weekend. With trepidation I called Pimlico but I needn’t have wor... See more

Company replied

Rated 5 out of 5 stars

Hasan has been very professional and polite whilst fixing my heating issues. He was able to leave me some advice and was very flexible regarding his availability. Glad my issues are now resolved.

Company replied

Rated 5 out of 5 stars

Responded quickly to an emergency leak. Freddie the plumber was excellent went above and beyond to sort out the problem on our old lead piping. Very kind and considerate and more than helpful. Can't r... See more

Company replied

Rated 5 out of 5 stars

From the moment I made the booking, the customer service was excellent. They explained that they were open 24/7 and that I could call anytime to cancel before the appointment. There was no pressure... See more

Company replied

Rated 5 out of 5 stars

Jack came out to our home to fix a blocked toilet in the late hours on a Saturday night. He was courteous and polite, and resolved the issue professionally within the hour. I would highly recommend hi... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the call handler to the engineer. Call out time was also very reasonable. Did call round and no one else could offer a call out at that time of the night. Pricey but given... See more

Company replied

Rated 5 out of 5 stars

Darren Mannering was fantastic, he was super friendly and identified the issue in no time and explained everything clearly. He was thorough and took care in putting everything back as he found it and... See more

Company replied

Rated 3 out of 5 stars

The guy didn’t turn up on the Tuesday so we rebooked for the next day. No issues with the work that PP carried out (a camera down a drain under the house). However I have been trying for nearly 2 week... See more

Company replied

Rated 5 out of 5 stars

Very fast response to a problem with the washing machine. An engineer with a beautiful name Svetlin fixed everything in 5 minutes, I'm satisfied with the result. Also, thank you for the advice on the... See more

Company replied

Rated 5 out of 5 stars

The service on the phone through to the guy that came to fix it were both excellent!! Polite helpful and a credit to your company 10/10 for both of them

Company replied

Rated 5 out of 5 stars

I was in a tight spot with no hot water or heating. I could not have asked for better service from Pimlico! Nathan was amazing and even came back on a Saturday to make sure we didn't go all weekend w... See more

Company replied

Rated 5 out of 5 stars

We have had a quite a lot of electrical work done by Andrew O' Connor with Pimlico. We have always been pleased with his workmanship and attitude. Having replaced all of the downlighters in the house... See more

Company replied

Rated 5 out of 5 stars

The engineer took on a difficult job and did it professionally and well. He provided a first class service.

Company replied

Rated 5 out of 5 stars

Very professional and polite specialist arrived on time. Pricing information is very transparent and communicated clearly in advance. Specialist did his job very thoroughly and provided detailed repo... See more

Company replied

Rated 5 out of 5 stars

Having purchased a flat in the St Paul's area, Roman spent 2-3 visits carefully working through the flat that was in need of re-wiring, new lights, checking standards etc. His communication, service... See more

Company replied

Rated 5 out of 5 stars

Arrived at beginning of timeframe. Made the tap safe from the noise problem which would annoy neighbours. Very efficient and knowledgeable. Reassuring it was being managed to highest standard... See more

Company replied

Rated 5 out of 5 stars

The plumber came to replace a leaking mixer tap. Very professional and fast. He left the bathroom clean and tidy.

Company replied

Rated 5 out of 5 stars

Very professional and hard working engineer who did not give up until finding a solution to my problem.

Company replied

Rated 5 out of 5 stars

Lee was on time, professional, knowledgable and incredibly helpful. Top quality service

Company replied

We perform checks on reviews


Company details

  1. Plumber
  2. Carpenter
  3. Drainage Service
  4. Electrician
  5. Heating Contractor
  6. Roofing Contractor

About Pimlico Plumbers

Written by the company

We're London's No1 - improving and maintaining properties for over 45 years

Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.

Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.

If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.

LEARN MORE

Pimlico Plumbers Details

Written by the company

GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Fast efficient professionals

Response time from online enquiry. Customer service operative Nicole was really helpful and polite eg selecting an engineer with plumbing and boiler experience as the problem was unknown. Engineer arrived within the hour was very thorough. He diagnosed and fixed the leak within an hour. He also tidied up afterwards. I would not hesitate to use them again or recommend Pimlico Plummers to others.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Emergency boiler call out

Sean came to fix a boiler fault late in the evening. He was courteous, fixed the problem, explained what he was doing very clearly, and pointed out other maintenance we needed to have done. He worked methodically and efficiently and took the time to answer questions. Excellent work and will definitely book again for routine service. Thank you.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Big thank you Chris Cochrane!

Big thank you Chris Cochrane for the help today. He was really knowledgeable and fast with figuring out the leak issue we had in our bathroom. He quickly adapted to a new fault the arised during his visit and stayed longer to finish the job

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

While it did take longer than expected…

While it did take longer than expected for the plumber to turn up, he did tell me why, and when he did arrive, he did everything he could to make sure the job was done properly.

October 14, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Richard,

Thank you for your feedback.

We’re glad to hear that once on site, our plumber ensured the job was completed properly.

Best regards,
Customer Services

Rated 5 out of 5 stars

Thanks !

Thanks Sam for arriving on time and helping me out so efficiently!

October 14, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Claire

Thank you for your kind words!

We’re glad Sam could arrive on time and help you efficiently. Thanks for choosing Pimlico Plumbers!

Best regards,
Krystelle - Customer Services

Rated 5 out of 5 stars

Sean was very professional and thorough…

Sean was very professional and thorough doing our boiler service. Would recommend his services to anyone.

October 15, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Lawrie,

Thank you for your kind words!

We’re pleased to hear that Sean provided a professional and thorough boiler service. Thanks for choosing Pimlico Plumbers!

Best regards,
Krystelle - Customer Services

Rated 4 out of 5 stars

Great customer service

Great customer service. Plumber turned up within specified time.

October 13, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Debbie,

Thank you for your feedback!

We’re glad to hear our plumber arrived on time and that you had a great customer service experience. If there’s anything we can do to earn that fifth star next time, please don’t hesitate to let us know at customerservices@pimlicoplumbers.com

Best regards
Customer Services

Rated 5 out of 5 stars

Finding a plumber isn’t always easy but…

Finding a plumber isn’t always easy but I found using Pimlico plumbers very helpful. They called quickly after my enquiry and were able to come at a time convenient to me. The plumber who came out was very good, very helpful and sorted the problems out quickly. I’ll definitely use Pimlico again and would recommend them.

October 15, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Litta,

Thank you for your wonderful feedback!

We’re glad to hear that our team was able to respond quickly and provide a convenient and effective service. It means a lot to us that you found the plumber helpful and that you would recommend Pimlico Plumbers. We look forward to assisting you again in the future!

Best regards,
Krystelle - Customer Services

Rated 1 out of 5 stars

Do not recommend

Really terrible experience with these people, they take absolutely no responsibility for mistakes. They don’t actually have plumbers of their own - just independent plumbers that they send out on jobs and they put a big mark up on. They quite in a really unclear way that my job ended up costing thousands more than I was expecting to pay..

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

These people are SCAMMERS

These people are SCAMMERS. They got through the door and told us they couldn’t do the job, but refused to refund us the £200 we paid. At no point did they refer us to any terms and conditions that if they couldn’t do the job, that they would still take full payment. Seems very misleading and deceptive. Spoke to customer service but they refused to deal with the situation - we will be filing a consumer service complaint to the authorities.

October 4, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Amy,

Thank you for your feedback.

To help us to investigate, please email us at customerservices@pimlicoplumbers.com with your full name, the address of the property, and any reference number you may have. We'll be happy to assist you.

Best regards,
Customer Services

Rated 5 out of 5 stars

They were efficient and punctual

They were efficient and punctual. They solved a complicated water issue for us and fitted their timings around accessing the water tank.

October 14, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear EP,

Thank you for your great feedback!

We’re so pleased to hear our team was able to resolve your water issue efficiently and work around your schedule. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.

Best regards,
Krystelle - Customer Services

Rated 5 out of 5 stars

Great service from Hassam!

Great service from Hassam. Punctual, efficient and personable, Assam quickly brought his professionalism and expertise to bear on the problem and not only fixed it but also pointed out another potential fault that he was able to prevent immediately. I couldn’t have asked for a better heating engineer.

October 14, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Hugh,

Thank you so much for your kind review!

We’re delighted to hear that the franchisee provided such professional, efficient, and friendly service. It’s great to know he was able to resolve the issue and prevent a future fault as well. Thank you for choosing Pimlico Plumbers!

Best regards,
Krystelle - Customer Services

Rated 5 out of 5 stars

Jake done a fantastic job

Jake done a fantastic job.
Great quality of work and went that extra mile.
Good chat and very good customer service.
Thank you Jake

October 13, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Lee,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Jake went the extra mile and delivered great service and quality workmanship. Thanks again for choosing Pimlico Plumbers!

Best regards,
Krystelle - Customer Services

Rated 5 out of 5 stars

Great service

Great service

October 13, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Hi Adam,

Thank you for your kind words! We’re delighted to hear you had a great experience with us.

Warm regards,
Katrina - Customer Services

Rated 5 out of 5 stars

Booked as an annual boiler service

Booked as an annual boiler service. Sean took the trouble to advise about the issues he found before fixing them. Very considerate and thorough. Really happy with this service

October 13, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Thank you for your kind review. We’re delighted to hear that Sean provided such a considerate and thorough service during your annual boiler check. It’s great to know he took the time to explain everything clearly and ensure the work was completed to your satisfaction. We’ll be sure to pass your feedback on to him.

Kind regards,
Katrina - Customer Services

Rated 1 out of 5 stars

Absolutely Appalling Experience – Overpriced, Disorganised, and Zero Accountability

What was supposed to be a simple handyman job turned into a nightmare of incompetence, miscommunication, and eye-watering costs.

I initially called Pimlico Plumbers to arrange a visit for two basic tasks:

Replacing a Velux window blind (held by 4 screws), and replacing a bath shower tap with the same model.

I called them twice to ensure the right tradesperson would be sent who could carry out both tasks, and both times they confirmed they'd send someone suitable. What happened next was a complete shambles:

Visit #1: A carpenter turned up. He replace the blind for 45 minutes (held up by 4 screws), but then told me he's not trained to replace taps and that a plumber was needed.
➤ Still got charged £120 for this.

Visit #2: They sent a plumber, who spent 2.5 hours replacing the tap and said he also fixed a small leak by tightening a joint. Only afterwards did he tell me we had bought the wrong tap model, one without a showerhead connection. That part was partly my fault, but shouldn’t a professional plumber check the replacement material before removing the old one or carrying out any works?
➤ Charged £225, with just 30 mins goodwill time.

Visit #3: After getting the correct tap, a third engineer turned up, spent 2 hours re-installing it, only to say the tap connectors are leaking and she needed to leave to get spare flexi-pipe.
➤ Final cost: a staggering £589.34.

So a basic job turned into a 3-visit saga by 3 different engineers, none of whom seemed to work directly for Pimlico (based on their mobile numbers showing other business names). This is not a professional, integrated company — it’s a glorified middleman passing jobs to random tradespeople.

To top it all off:
When I asked what warranty came with the work (after paying £934.34 for a tap replacement), the customer service rep said she needed to “check with the engineer.”
Really? Nearly £1,000 spent and you're not even sure if the work is guaranteed?

I could’ve gone with an Airtasker quoted for £200. Instead, I paid nearly 5 times more for a drawn-out, mismanaged, and unprofessional experience.

Avoid at all costs. Total rip-off.

October 10, 2025
Unprompted review
Pimlico Plumbers logo

Reply from Pimlico Plumbers

Dear Sheng,

Thank you for sharing your feedback. We’re very sorry to hear about the experience you’ve described. Your concerns have already been raised with our customer services team, and someone will be in contact with you shortly to review the situation and work towards a resolution.

We take all feedback seriously and appreciate you bringing these issues to our attention.

Kind regards,
Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look