JC

John Collins

United Kingdom

Reviews

Review of PM247

Rated 1 out of 5 stars

This is the worst business I have ever…

This is the worst business I have ever dealt with, and I am in my 80's. They charged well over £700 to replace about 12 inches of outdoor plastic piping that they said was blocked and stopping water draining from our boiler. I saw no such blockage and the problem persists. They claimed to be subcontractors for Dyno Rod, which I am currently checking out, as I doubt that claim. Work took about an hour and there were hardly any materials involved. AVOID AT ALL COSTS.

July 30, 2025
Unprompted review

Reply from PM247

Thank you for your feedback, and we're genuinely sorry to hear about your experience. We take all concerns seriously and would like to investigate this further to ensure everything was handled correctly.

Please contact us directly with your job reference or contact details so we can review the situation thoroughly. We are committed to providing fair and transparent service, and if any issue remains unresolved, we would like the opportunity to put it right.

We are an independent company and clearly state our identity when booking jobs—we will also clarify any subcontracting misunderstandings if applicable. Your satisfaction is very important to us, and we hope to hear from you soon.

Review of Swale Heating

Rated 2 out of 5 stars

Difficult to contact and get the work undertaken

The engineers were excellent, however the process to get an engineer was awful. Had to wait a considerable time at have the phone answered on the both occasions I had to call for help. I tried the on- line assistant, who must have been turned off. Also tried WhatsApp, but without success. When I managed to talk to someone, I had to try very hard for them to treat it as urgent, even though I have been paying for the service for almost ten years. The eventual outcome was satisfactory, otherwise, a complete shambles.

September 12, 2024

Reply from Swale Heating

Dear John

Thank you for taking the time to contact us, I am disappointed to read your review and I would like the chance to investigate this for you. Please email me your full address details to customerexperienceteam@swaleheating.com and we will look into this and contact you directly.

Kind regards
Swale Heating

Review of Checkatrade.com

Rated 5 out of 5 stars

I needed a new garden tap

I needed a new garden tap. Within a hour of my putting in a request, I was contacted by a plumber, and the job was completed within the hour at a reasonable price.

February 12, 2024

Reply from Checkatrade.com

Greetings!

Your review truly embodies the Checkatrade spirit of doing the right thing. We’re committed to ensuring a seamless and trustworthy experience for all our customers, and your feedback is a rewarding affirmation. We'd be honoured if you recommend us to your network. 🎉

Kindly,
Lee, Digital Media Officer, Checkatrade

Review of Vision Express

Review of Vision Express

Rated 1 out of 5 stars

I only wanted a lens cleaner

I only wanted a lens cleaner, but they wanted my full details, name, etc., to put on their system. Also asked if they had a bigger bottle. Said that's the only one they have stocked. We've been buying the bigger ones there for 20 years or more!

February 19, 2023

Reply from Vision Express

Good morning John,
We are sorry to hear about the experience you have had with us. Thank you for your time on the call today and I am happy that we were able to discuss this matter further.
Thanks,
Polly

Review of Tufferman

Rated 5 out of 5 stars

Great product!

To be honest, it took the two of us a while to work out how to put some of the pieces together as the instructions could have been better. Once we got used to it, the other two units were assembled more easily. It does need two persons to put the units together, and each one takes about two hours.The final result is great. The units are sturdy and look great. Highly recommended!

April 1, 2021

Reply from Tufferman

Dear John,

Thank you for your excellent 5 star review.
I'm sorry to hear you found the instructions hard to follow, we do also have a video on the website showing you how these units are assembled.
I'm pleased you're happy with the final results.

Kaja
Customer Services

Review of RAC Breakdown Cover

Rated 3 out of 5 stars

Good and Not So Good.

The mechanic arrived in good time and managed to fix my car. However, it took ages to speak to a person, when I phoned. There are too many messages one has to listen to, before being put in touch with an operator.

October 23, 2020

Reply from RAC Breakdown Cover

Hi John,

Thank you for your feedback regarding the service you received from one of our Patrols. I am sorry to read that you have been left waiting for much longer than expected to get through to our team. We can appreciate that it’s very frustrating when our lines do get busy.

Thank you,
Grace

Review of Globe Packaging

Rated 5 out of 5 stars

First rate delivery service.

June 5, 2020
Unprompted review

Reply from Globe Packaging

Hello John, thank you very much for your order and for taking the time to write us such a great review. Your custom is very much valued and appreciated, and we look forward to continuing to develop our relationship. We hope the packaging materials are being put to good use :-). Best Wishes, Globe Packaging.

Review of PartsCentre