£414 to unblock a kitchen sink - misleading company
Daylight robbery – quoted £144, charged £414 for a simple sink unblock!
We had a blocked kitchen sink on a Saturday around midday. When I called PM247, they quoted £144 including VAT unless the job was complicated. It turned out to be a very simple blockage – yet the final bill was an eye-watering £414 for a 30-minute job.
They said the engineer would arrive between 3–4 pm, then changed it to 5–6 pm. The engineer was very polite, professional and explained everything clearly – no issue with him at all. But the company’s pricing was extremely misleading.
After he arrived, I was told to sign a contract and make payment to the company before he could start. When they phoned back, they suddenly said the job would be £414 because the initial £144 was just for the “analysis”. The supposed “complexity” was that the engineer needed to fetch a hoover to clear the pipe – hardly advanced drain work.
Their own website lists the average price for unblocking a sink as £175, with a possible weekend surcharge – so this charge is excessive.
We’ll soon be doing a bathroom renovation, but we definitely won’t be using PM247 again. The engineer was great, but the company’s quoting and billing practices felt underhand and misleading.
Reply from PM247
Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about your frustration and disappointment regarding the pricing and scheduling of your recent service.
While we’re pleased to hear the engineer provided a professional and courteous service, we regret that the quotation and communication around costs left you feeling misled. This is not the impression we want to leave with any customer.
Please contact our customer care team with your job reference so we can review the full details of your booking, pricing, and communication history. Your feedback will help us improve transparency around quotes and ensure a clearer explanation of potential charges before any work begins.