SCAM - dodgy cowboys!!
I had a blocked toilet and called PM247. They arrived promptly — which was the only good part of the experience. I was charged a £154 call-out fee, and then quoted £850 to unblock the drain. When I challenged this, they “dropped” the price to £654 by removing an unnecessary CCTV add-on.
Once I agreed, had to sign contracts and pay upfront, the engineer (Wayne) unblocked the drain in under 10 minutes. That meant I paid over £650 in total — effectively £500 for less than 10 minutes’ work. A very nice piece of business for them, and reflects how they operate: quick in-and-out jobs for extortionate fees.
When I questioned Wayne about the ridiculous pricing, he claimed he knew nothing about their pricing model — which I find very hard to believe from a senior engineer.
What’s striking is how closely my experience mirrors the majority of the one-star reviews on here: high call-out fees, inflated quotes, pressure to sign up quickly because the engineer is “waiting around the corner.” The company’s responses to complaints also feel like copy-and-paste AI apologies — all the same lines about being “sorry,” “take concerns very seriously,” and “will investigate fully,” yet clearly nothing changes because these identical 1 star reviews keep coming!
On the other extreme, some of the five-star reviews made me smile. A number go out of their way to highlight how “affordable” the company supposedly is — which, when compared to my experience, feels very hard to take seriously.
Honestly, it feels like their whole model is preying on desperate people who are panicked then ripping them off. My recommendation: RUN!
Reply from PM247
Thank you for sharing such a detailed review, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to face high call-out charges, unexpected add-ons, and the feeling of pressure to commit quickly.
While we’re glad the drain was unblocked, we regret that the pricing and process left you feeling dissatisfied and mistrustful. Transparency and professionalism are very important to us, and we take feedback like yours seriously.
Please contact our customer care team with your job reference so we can fully review what happened and address your concerns properly. Your comments will also be used internally to improve how we communicate pricing and manage expectations on-site.