THIS COMPANY SHOULD NOT BE INSTRUCTED…
THIS COMPANY SHOULD NOT BE INSTRUCTED AND SHOULD BE TOTALLY AVOIDED
Attended our office to unblock the drain serving the Ladies W.C. for the price of £144. On arrival we were advised that it could not be cleared therefore additional equipment would be required and an excessive quote in the region of £550 provided which was not accepted.
The drain was subsequently cleared by another company with the use of a single rod. Photographs taken by PM247 and the other drainage company were identical. DO NOT USE
Reply from PM247
Thank you for sharing your feedback. We’re very sorry to hear that you were unhappy with your experience. We always aim to provide clear upfront pricing and honest assessments before carrying out any work beyond the initial call-out.
We regret that our findings and recommendations did not meet your expectations, and we fully understand how frustrating this situation must have been. Your comments regarding the comparison with another company are being taken seriously, and we will review this case internally to ensure that our standards of service and transparency are upheld.
If you would like us to investigate this further, please contact our customer care team at info@pm247.co.uk with your job details. We appreciate your feedback and the opportunity it gives us to improve.