Moirelyn Jewula

WARNING DO NOT USE THIS COMPANY
They sent a plumber who could not investigate the cause of the shower and taps upstairs not working. In order to investigate he needed to go into the loft to inspect the water tank, but because he was obese, he couldn’t fit through the loft entrance. Before he started I had to pay upfront £144. I complained to the company that it wasn’t my fault that a proper diagnosis couldn’t be made due to the plumber being obese, but their only very aggressive response was, do you want the works doing that would be £450 +VAT. My response was, how could a diagnosis be made when he wasn’t able to inspect the water tank. The company rep was shouting over me and very aggressive.

Hoover was out of stock but payment has been taken. Asked to wait another week so I can’t vacuum before Christmas.

I find the FitFlop sandals really comfortable to wear and always wear them around the house as my first choice. They’re flattering and stylish, so that keeps me coming back for more. I do think that at full price, they’re overpriced, so I wait until on offer. On this occasion free delivery was thrown in, which synched the deal.

I bought a shopping bag from Debenhams and only used it for putting clothes and cosmetics in until about a week ago when I added some normal shopping items. The whole of the bottom half just collapsed without warning dropping the contents to the floor and was hanging on a thread. I requested a refund from them, but they’ve refused, saying that they’d checked with the supplier, who’d simply said that the item was quality checked. I’ve told them that they have 14 days to give me a replacement under the Sale of Goods Act. Very poor service. I expected better from a big store like Debenhams.

I received all the items on my shopping list and I was satisfied with the freshness of the produce. I got a few bargains as well on the sale.

The ankle boots in gunmetal were very well made in leather, stylish and different to other brands. The size I bought seemed to come up larger than normal and so I will be returning them, unfortunately.

I love the cream leather ankle boots. The stiletto heel is a comfortable height and they fit like a glove. They’re absolutely on trend and look good with everything I’ve tried on. Thank you.

I’m writing to you about what I consider to be abysmal service from HomeServe. The gas boiler was installed by HomeServe just over 2 years ago at a cost to us of over £5000 and we’ve had problems ever since. Please note you condemned our old Potterton boiler which was over 40 years old, which had never broken down once in all that time. Last Friday 28th October we woke up to no central heating. We phoned HomeServe who, after long waits and long conversations passed us to Ideal Heating, (the boiler is Ideal Logic S24). Eventually we were told that an engineer would be round that afternoon. When he arrived he said he was here to fix a leaking watertank in the attic and that he was a plumber. The job had been totally incorrectly recorded by HomeServe. He said he wasn’t a central heating engineer. Anyway, he went to our garage where the boiler was installed. He was able to temporarily fix the low pressure and got the central heating back on. Whilst with him in the garage I pointed out that there was a steady drip coming from below the boiler. He said he couldn’t do anything about that but it would mean that the pressure would keep dropping if there was a fault. I phoned HomeServe who said they didn’t cover our boiler, so put us through to Idealheating. They said to save us unnecessary call-out, could I take a video. So, although I’m 71 I had to squat down under the boiler videoing it. Whilst doing so, it looked like drips were coming from the pipes. I sent it to them and was told I’d hear back over the weekend, but no one did. Overnight (2nd Nov) we woke up to no central heating again today. I phoned Idealheating and they thought the dripping was coming from the filter. They said this was HomeServe’s responsibility. Speaking to HomeServe they tried to put it back onto Idealheating. I’ve spent the day being passed from pillar to post ad nauseum.

All they could offer was a one-off filter replacement for£270. We felt we had no option but to go for it because my husband is disabled and chair bound so feels the cold badly. However, we were then told that no contractor could come out for 4 weeks! What diabolically bad service is this? The upshot is that no one from HomeServe diagnosed the problem and that it was left to me to try and get to the bottom of it. Even now, I can’t be certain that the problem is with the filter, it could be leakage from the pipes. Rest assured that we will not be renewing our emergency policy with HomeServe. In addition, if we don’t get satisfactory compensation, we will be taking this up with the Ombudsman. Basically HomeServe forced us to change our boiler and then abandoned us when we had a central heating breakdown. HomeServe said we weren’t covered for our boiler. Idealheating said it wasn’t the boiler. Stalemate. Perhaps you should change your name to HomeDon’tServe

This is what HomeServe said when asking us to renew our policy:

“Here’s a reminder of the benefits of Heating System and Service with excess:

- Cover for your home’s central heating system
- Access to our nationwide network of engineers.
- Each claim has a generous £4000 repair limit”

You failed on all 3 counts. Well done.

I was enquiring about when my annuity would be paid now that I’ve retired. The person I spoke to, Rhiannon, was very helpful and managed to expedite the back payments.

Everything arrived in good order. The heated propagator is up and running. I couldn’t believe that I saw a first tiny shoot emerging after only 2 days of planting the seeds.