Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, noting the prompt delivery and competitive prices. Consumers appreciate the clear and easy-to-navigate website, which simplifies the ordering process. The quality of products, particularly water filters for various appliances, receives high marks, with people highlighting their perfect fit and genuine nature. People also value the exceptional customer service provided by the company. Reviewers mention the attentiveness and helpfulness of the staff, who are quick to respond to queries and resolve any issues. The company's commitment to ensuring customer satisfaction is a recurring theme, with many expressing their intention to continue using their services in the future.

Based on these reviews

Rated 5 out of 5 stars

We ordered a three-way tap from Filter Flair. Unfortunately, the tap was not working well after installation, the filtered water was dripping. We contacted their customer support, and Mark, the sale... See more

Rated 5 out of 5 stars

I contacted this company because my water filter on my fairly new Samsung American Fridge Freezer’s filter needed to be changed. I couldn’t find the filter anywhere. I emailed the company and gav... See more

Rated 5 out of 5 stars

Great range of products with clear descriptions and recommendations. The whole house water filter system is well made and very easy to fit. Looks very neat in my cupboard under the stairs. Can alrea... See more

Rated 5 out of 5 stars

This company offers great personalised customer service, which is rare these days, and their replies are prompt. The product, an in-line filter for our shower, is brilliant and the water is instantly... See more

Company replied

Rated 4 out of 5 stars

Very good company to deal with, telephone queries answered quickly with sensible answers/solutions. Price of items very good, postage was free and the tap was delivered next day. My only negatives... See more

Rated 5 out of 5 stars

I used Filter Flair for the first time after my usual fridge filter replacement online firm let me down somewhat on my past two orders. Filter Flair popped up on my search engine so I gave them a go!... See more

Rated 5 out of 5 stars

Been having lot of problems with Samsung filters not fitting because they had keys same part number for a later mode. Very responsive support team who picked the correct filter based on my photos.... See more

Company replied

Rated 5 out of 5 stars

I've been using this company for 3 years now. They were very helpful at the outset identifying the correct filter for my fridge. I've changed the filter every 6 months since then and have never con... See more

Company replied

Rated 5 out of 5 stars

Original samsung DA29-10105J filters 3 for £44 delivered best deal in uk fit the best, makes sense. So much better than the cheap alternatives on amazon Filter Flair UK are giving the best... See more

Rated 5 out of 5 stars

Ordered a filter system and the customer service and updates were extremely helpful. When we came round to installation one, the fourth stage internal filter was broken. I emailed the compan... See more

Company replied

Rated 5 out of 5 stars

Great service from Filter Flair. Genuine products . Delivered quickly, packed well and at a good price. Another year of filtered water for my ACS Evo 2 espresso machine. Everpure Claris Ultra car... See more

Company replied

Rated 5 out of 5 stars

We had attempted to purchase a replacement water filter for our three year old Samsung Fridge Freezer from a third party and directly from Samsung themselves. The profile of the locking mechanism had... See more

Company replied

Rated 5 out of 5 stars

Filter arrived in a sensible time frame and was easy to install for way less money than Harveys. What's not to love. Had such a fiasco with Harveys over the installation of our water softener that I'm... See more

Company replied

Rated 4 out of 5 stars

Good customer help service . The tap has plastic piping which is very durable and increases the amount of spare space available under the sink due to a significant reduction in the number of connectin... See more

Company replied

Rated 5 out of 5 stars

Order filters and came quickly, however incorrect number of filters sent. Clear mistake on their part, no issues and no stress. A bit of a hassle in not getting correct number of filters the firs... See more

Company replied

Rated 5 out of 5 stars

Absolute top service from this company & technical / sales rep Mark. Friday night & Mark was responding to my queries very quickly. Very reasonable prices for the products & v quick delivery. Fittings... See more

Company replied

Rated 5 out of 5 stars

After my usual fridge water filter was out of stock on Samsung website, I searched online and came across Filter Flair. After reading the reviews and looking at their social media, I decided to make a... See more

Company replied

Rated 5 out of 5 stars

Ordered two water filters for my Samsung fridge from Filter Flair. We received prompt delivery. The website is clear that they are genuine Samsung filters which is great as so many show images of genu... See more

Company replied

Rated 3 out of 5 stars

Parts came very late. I emailed after 3 weeks of not receiving the order asking for a refund and instead of refunding me, they sent another part (the invoice was dated after) which I no longer neede... See more

Company replied

Rated 5 out of 5 stars

Easy to order online but more importantly very competitive prices. Got a really good deal buying three cartridges. Delivery within a week. Would order again from this company, although won't have to f... See more

Company replied

Rated 5 out of 5 stars

Perfect exchange for Harvey’s screw in water filter at half the price. Time will tell if it’s a good investment depending on the life of the filter, but so far looks excellent value for money, and fit... See more

Company replied

Rated 5 out of 5 stars

This is about the 3rd time that I've purchased from Filter Flair as their prices are very reasonable I've decided to subscribe to them for my every 6month filter replacement as you can get money of... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the customer service here! Nothing was too big of an issue for Brian and Mark—they were ready to help with everything and did so with incredible politeness. It’s rar... See more

Company replied

Rated 4 out of 5 stars

I used Filter Flair generic cartridge instead of a Pure one that was more expensive. The Filter Flair cartridge fitted perfectly and there have been no issues, leaks etc. Would definitely use again.

Rated 5 out of 5 stars

I’ve ordered from Filter Flair on numerous occasion’s and they always provide a 5*service. If there has ever been an issue where I need to speak to customer services they’ve always responded and resol... See more

Company replied

Rated 5 out of 5 stars

Ordered fridge filter for our Samsung Fridge, naturally with postal strikes recently things were delayed. Mark from filter flair was in constant comma with me regarding my order and the delays, provid... See more

Company replied

Rated 5 out of 5 stars

Similar story to other reviewers, tried to source a replacement filter from both Samsung and a supplier I'd used previously for our old American fridge/freezer. Neither were able to match the price qu... See more

Company replied

Rated 5 out of 5 stars

Brilliant. Easy to order, perfect Samsung filter and prompt communications and delivery. Great price too. V good and highly recommend. (I also don’t normally write reviews but wanted to show support f... See more

Company replied

Rated 5 out of 5 stars

First time Ive ever purchased anything on line but I must say that it was easy and safe to do. Easy to manoeuvre around the website and the payment method was secure. I felt safe. The product was... See more

Rated 5 out of 5 stars

Our water filter has been difficult to source, now I will look no further as held in stock, great service, product received well packaged and in perfect condition. I would strongly recommend.

Company replied

Rated 5 out of 5 stars

My first time changing a FC02 filter. Did my research to identify the part needed and found a useful 'how to' video on You Tube. Found Filter Flair on line offering very competitive price. Filter de... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with this company for nearly 4 years and they never let me down. Prompt deliveries, great product and brilliant support - whst more do you need! I can highly recommend! Thank you... See more

Company replied

Rated 4 out of 5 stars

It was easy and quick to order the filters online and a good price. Delivery was 2-3 days but when they hadn’t arrived, I called and they promised next day delivery. Sure enough, the filters arrived... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Filter Flair, and their customer service continues to be spectacular! While I had initially requested to speak with Mark, Brian was equally helpful and attentive... See more

Company replied

Rated 5 out of 5 stars

Issue with previous tap bought over a year and half ago but was still under warranty. Great customer service whereby they sourced a replacement tap from the manufacturer which I received two weeks af... See more

Company replied

Rated 5 out of 5 stars

Product arrived on time and was easy to fit but there was a leak. Previous installation had omitted the O ring but chatting to the very helpful Brian he spotted the problem and the O ring was posted... See more

Company replied

Rated 5 out of 5 stars

I needed a replacement hot/cold mixer tap with the filter tap built in The original chrome was coming away after 5 years for some reason. The replacement I purchased is of much better quality than I... See more

Rated 4 out of 5 stars

Needed specific size uv pipe and fittings to repair a boot/wellington boot scrubber for use at a National Trust farm. Available in stock and quickly delivered

Company replied

Rated 5 out of 5 stars

After disappointing responses from Harvey’s agents I fortunately discovered this company selling the replacement product we required. The water filter was the exact fit for our TwinTec head system a... See more

Company replied

Rated 5 out of 5 stars

I only wanted a filter for my fridge freezer. I purchased the filter on line and had an immediate response with the filter arriving in the post within a few days. I think it was very quick first class... See more

Rated 5 out of 5 stars

Filters arrived well packed in box. Price was good compared to other suppliers. Delivery was a bit slow but I put this down to bad postal service in our area. This was my first order of filters and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience using this website. The navigation was simple and straightforward. The tools provided made it easy to find the correct filter. My order arrived the very next day. I highl... See more

Company replied

Rated 5 out of 5 stars

I've used this co b4 original filter at a great price, quick delivery what more can I say, I ordered 1 last time but this time I ordered a pack of 3 for my Samsung fridge freezer

Company replied

Rated 5 out of 5 stars

First time with Filter Fair so made sure I got correct filter for my Siemens Fridge Freezer and fitted easily so will re-order next year

Rated 5 out of 5 stars

I always buy my water filters from here as it’s a quick, smooth and easy process! Plus it’s good value for money with prompt shipment and delivery! Highly recommended:)

Company replied

Rated 5 out of 5 stars

I have never ordered from this company before and I was extremely pleased with how quickly I received my order. The process from start to finish was exemplary and credit to this company for making it... See more

Rated 5 out of 5 stars

Have used filter flair before and had no hesitation using again. Great product and price and prompt delivery 👌

Rated 5 out of 5 stars

Albeit there was a discrepancy with the order, the customer service/aftersales were nothing but amazing in resolving the matter. I would not hesitate in using this company again.

Rated 5 out of 5 stars

The customer service of Filter Flair is second to none! I ordered the wrong filter - completely my fault - and they kindly replaced it free of charge. Their subscription service is relibale and their... See more

We perform checks on reviews


Company details

  1. Water Filter Supplier
  2. Water Purification Company
  3. Water Softening Equipment Supplier
  4. Water Treatment Supplier

Written by the company

Filter Flair offers an extensive range of water filtration products and systems for domestic and commercial applications, including replacement filter cartridges, refrigerator filters, complete water filtration systems, reverse osmosis and water softeners. Stocking leading brands such as BRITA, Omnipure, Pentair Everpure, 3M, SPECTRUM, Pentek and more with stock available for next day delivery, we're committed to delivering outstanding customer service and meeting all of your water filtration requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great Customer Support

We ordered a three-way tap from Filter Flair. Unfortunately, the tap was not working well after installation, the filtered water was dripping. We contacted their customer support, and Mark, the sales rep, was very helpful and contacted the manufacturer immediately. They sent us a replacement part quickly, which fixed the issue.

I can 100% recommend Filter Flair: I think we were unlucky with the tap (it's probably uncommon to receive a faulty tap), but they owned up to the issue and provided a good resolution very quickly.

September 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Cheap quality filters

September 19, 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Stefan, thank you for your feedback. We’re sorry to hear you had difficulty installing the filter. From our phone call, we understand the issue relates to the shower thread size rather than the filter itself, and we’ve asked you to share a photo so we can confirm the correct fitting. Our filters are manufactured to high-quality standards, but fittings can vary depending on the shower model. We’d be happy to advise you on the right connector so you can get set up smoothly.

Rated 5 out of 5 stars

Fantastic one stop shop…

First time Ive ever purchased anything on line but I must say that it was easy and safe to do.
Easy to manoeuvre around the website and the payment method was secure. I felt safe.
The product was as displayed and arrived well packed and just what I wanted. 5*+

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

The are super helpful

I contacted this company because my water filter on my fairly new Samsung American Fridge Freezer’s filter needed to be changed.
I couldn’t find the filter anywhere.
I emailed the company and gave them the details of what was on my existing filter and the details on the appliance.
They replied really quickly with plenty of information which gave me the confidence to purchase the filter from them .
It arrived very quick and fitted perfectly.
Highly recommend this company.

August 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great whole house water system

Great range of products with clear descriptions and recommendations. The whole house water filter system is well made and very easy to fit. Looks very neat in my cupboard under the stairs. Can already tell the difference in the quality of the water. All in all very impressed with the product and the company. Thank you!

August 28, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Very good company to deal with

Very good company to deal with, telephone queries answered quickly with sensible answers/solutions. Price of items very good, postage was free and the tap was delivered next day.
My only negatives are the lack of instructions to fit the filter that went with the tap and the poor instruction with the tap itself. In addition, I would suggest most houses would be using 15mm pipe and therefore a suitable connector would be for a 15mm stop tap but the fitting supplied didn’t include 1. There were other connections supplied but I have no idea what they fit.
In summary, good service, good tap, great price but poor instructions.

August 20, 2025
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look