Joanna

What a scam. You pay a buyer protection fee only to realise there is absolutely no protection. The item I ordered arrived damaged. All Vinted customer service did was tell me to speak to the seller and find an agreement — which, obviously, we didn’t, as the seller refused to pay for the return postage label. How is this even possible? Absolutely no accountability. I’ve never come across a business that would ask you to return a faulty item at your own cost, never mind the so-called buyer protection fee.

Gina was extremely helpful in sorting out my problem. I highly recommend bathroom mountain. House renovation is extremely stressful and when you buy online, things are not always as you thought they would be but the true value of a seller is in how any issues are fixed. Thank you

I rarely leave reviews, but I find this situation unacceptable. The mirror I ordered was out of stock, and only after I requested an update did they inform me it wouldn’t be coming (no update etc beforehand). They then offered a replacement mirror at a discount as a gesture for the discontinued item, which credited me £25, which was much appreciated. When I accepted and asked for a refund, they ignored my request and sent me another quote asking me to pay an extra £50 instead. Not only did they go back on their initial offer but didn’t even acknowledge that they may have made a mistake offering the initial price, so the experience has been frustrating overall.

What a disappointment. I chose this store for my tiles supply for my whole house renovation project as it was local and I wanted it to be hassle free. What I got was the opposite. Constant delays to begin with. Now, my latest order was not processed correctly which means one type of the tiles for the bathroom has arrived but the other not. The problem now is that this tile is out of stock. I planned my entire bathroom with this tile in mind. I get that one should probably wait for the tiles to arrive first but the lack of accountability for the company error is shocking and saying I was also wrong to order the matching accessories and book a tradesman before I got the tiles is beyond unacceptable.

I’m updating my review as my issue has been dealt with in a professional manner.

Great experience. Excellent customer service from Haider who was very helpful throughout my buying process. Will be coming back without hesitation.

I had an excellent experience with the customer service here! Nothing was too big of an issue for Brian and Mark—they were ready to help with everything and did so with incredible politeness. It’s rare to find such attentive and dedicated service these days. In my opinion, customer service can make or break a place, and this team definitely makes it! I’ll be coming back here for all my filter and similar needs without hesitation. Highly recommend!

UPDATE

There was no “next day delivery” option so I chose the one that was free of charge as I didn’t want to end up paying even more and this was still a standard 4-5days delivery so it wouldn’t have worked either.
Also on putting the promo code in the system, it said it was applied which clearly it wasn’t.

I’ve purchased a lamp thinking it would arrive as next day delivery (using code speedy as advertised). On receiving my order confirmation email, it said my order would arrive in 8 days! I immediately asked to cancel and receive a refund, to which customer service said they can’t do it as my order is already being processed (in 20min from the order being placed and 8 days before being delivered)? Ridiculous. Now I’m without a lamp which I needed asap and without money to buy elsewhere

Edit. The issue has been sorted, hence updating my rating to a favourable one.

Awful experience. I was waiting for a couple of answers to my questions before buying a fridge which I didn’t get in time before the price went drastically up, even though I sent a couple of reminders. Really disappointed.

Mixed feelings. I had initially bought a phone with a faulty camera. The team were as helpful as they could be and eventually I was able to return it. As I had a cex voucher I went on to buy a different phone Grade A this time to ensure I get a new phone. The reviews were great and suggested the phones were in fact new. It was only £40 less than in an apple store, mind you it was EE-locked, so obviously less value there. The phone I received was definitely not new, quite dirty, charger really scratched and dirty again. I went back to return it as too expensive for a used phone. I asked for a voucher which I had received earlier as part of the sale of my old phone to be converted into cash (deducted by appropriate value) as I can't use it but the request was rejected which mainly prompted me to leave this review.

I can only comment on samples order as didn't progress with an actual order. Samples are quite expensive. Each at £1.25 on top of £1.50 delivery cost. It took a while to receive the order, but it may be down to the current situation. The packaging the sample came in is very lovely, perhaps it would be better to send it in a plain envelope to decrease the cost of the sample? The wallpaper was nice but unfortunately not the right match. Customer service offered a discount code for 3 free samples (+delivery) which was nice but I'm not going to buy here again.

RE: Dyson v8 absolute cordless vacuum.
Best price I could find. Excellent customer service. Quick delivery. Great product.

The product was nothing like the pictures on the website. The quality was really poor so had to request a return. However, customer service was very helpful, hence an average of 3 stars.

Great product and service. I even had a discount applied retroactively as forgot to use it at the checkout. Postage could be slightly cheaper but overall I can only recommend the seller.

Extremely fast delivery!
Happy with the lenses. See no difference compared to more expensive brands.