United Kingdom
Review of Filter Flair
The customer service of Filter Flair is second to none! I ordered the wrong filter - completely my fault - and they kindly replaced it free of charge. Their subscription service is relibale and their proces are more than fair. They're super responsive on email etc, and I honestly think they are one of the best companies to deal with in any sector. I wouldn't hesitate for a second to reccomend them.
Review of www.latam.com
The worst... the app, the contact centre, the website, the planes (for crying out loud!). Just nothing works even when you want to do things like pay more money for a better seat... no, they won't even take your money for this and you'll be sat at the back of the plane... at best! The food is awful, the seats are awful, the whole experience. My flight was cancelled and they promised to refund me my 'upgrade' as I paid for it on the cancelled flight then as they couldn't transfer it, I had to pay again. And they have delayed and delayed asking for 'physical proof' of my purchase. Yes, that's right, the purchase I made with them.
Review of clickworker
They present themselves as easy to use blah blah blah but increasingly ask for personal (VERY personal and private) information.
Then, when you try to contact them they say “oh, raise a ticket” Then when you reply to them they say “oh, this ticket is closed, we close all tickets after 72 hours” even if you reply within minutes.
I’ve made formal GDPR requests to have my data deleted after I realised the site is a scam, but they just keep closing me out and not responding properly.
I hate those reviews that say avoid in caps (AVOID!!!) but, yeah. Do this.
Reply from clickworker
Dear Christopher,
Our Support team is in the best position to provide you a detailed explanation as to why is there a need to provide your personal information. You can reach them through, https://support-workplace.clickworker.com/support/tickets/new. You may also tell them all the issues that you have encountered while using our app. They would be pleased to provide you assistance.
We suggest that you please raise a ticket again regarding your account deletion request. After doing it, you will need to respond to the autoreply which is usually initially sent. Thank you.
Kind regards, Clickworker Community Support
Review of EE Store
The search function on the website isn’t great, so finding the product you want might not be easy. Purchasing and delivery were standard - easy, as most companies. But returning an unwanted item less so. Email after email and photos sent etc only to be told that I’d have to cover the postage to return the item back, which I wouldn’t expect from such a big company when most other offer free returns. They should have been more transparent on this cost at time of purchase, where their conditions only mention you “being refunded all you paid” and not clearly stating you’d be liable for return costs. I’m more annoyed at them being less than up front about this charge rather than the charge itself.
Reply from EE Store
Hello,
Thanks for getting in contact and taking the time to leave a review. I am sorry for the delay in coming back to you.
Thanks,
Jade
Review of Grandado
Untransparent pricing. An item listed at £13.29 then at checkout went up to £14.59. The discount code removed £1.46 but shipping added £1.75 but the overall charge was £16.34. Hopefully, the time is useable but the dishonesty means I will not shop again.
On the reply. It does not take away from the fact that 14.59 - 1.46 + 1.75 does not equate to 16.34. Turns out, you’ve now only charged my 15… so confusing!
Reply from Grandado
Hi Christopher,
Thank you for your review.
I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. As I checked on the product page the price is £14.59 for now.
As for the shipping costs, there are two options: free shipping or
£1.75 shipping, which includes a tracking code. It will be available in a few working days.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Review of IN'n'OUT Autocentres
Poor aftercare from Bracknell branch.
Bought and had fitted a premium Yokohama tyre. Service on the day was good, to be fair. Aftercare awful.
Completly worn down in less than 25k miles and told "nothing we can do cos it's more than a couple of hundred miles you've done - the premium tyres are only expected to last this long because they're softer".
Had we been told at point of sale the tyre was only good for a "couple of hundred miles" we would not have spent the £150 on it.
Other tyres we have on the car - which has been on for longer sourced from Black Circles online - are fine.
Reply from IN'n'OUT Autocentres
Good afternoon,
My sincere apologies that you have left us unhappy with your purchase. I have asked the Area manager to look into this for you,
Many thanks
Louise
Review of Dell
Where to start? Bad enough that my £400 monitor just stopped turning off after six months but the experience that has followed has been nothing short of incredible - as in, lacking in all credibility!
First I'm passed between teams as the retailer is based in Austria but I am in the UK. Frustrating, but these things happen. Then I'm on a call for 25 minutes explaining that my monitor won't turn on only to be asked, repeatedly, what it is that seems to be the problem... IT'S ONLY USE IS AS A MIRROR, that's what!
Then I have email tennis having been asked to:
A. provide the serial number
B. provide the SVC Tag number
C. provide my email (the one they had emailed me on!)
D. provide my invoice/receipt
E. provide the invoice/receipt but this time as a PDF
Now I'm being asked to write some information on a piece of paper and hold it up against said monitor like I'm in some hostage situation to send them a proof of life photo! I feel like I AM in a hostage situation and I would never buy Dell again. Absolute clowns!
