Oli Fairfax

Dear Oli,

Thank you for your understanding and for letting us know that the replacement part arrived promptly after the initial one went missing. We’re glad we were able to resolve the issue by sending another part, and we appreciate your patience throughout the process.

We apologise for the inconvenience caused by the delay and the initial mishap with the shipment. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. We’re committed to providing you with a smooth and efficient service going forward.

Best regards,
The Filter Flair Team

Dear Oli,

We’re truly sorry for the inconvenience caused by the delay in your order and the confusion around the refund. We understand how frustrating it can be when parts arrive later than expected, especially when you’ve already sourced them elsewhere.

We're glad we were able to send a replacement, though we understand it wasn't ideal to end up with duplicate items. Rest assured, we’re reviewing our processes to ensure better service in the future.

Thank you for your patience, and we hope to have the chance to serve you again under more positive circumstances.

Best regards,
The Filter Flair Team

Dear Oli,

We sincerely apologise for the delay in dispatching your order and for the lack of communication regarding your cancellation request. This is not the standard of service we aim to provide, and we fully understand your frustration.

We have taken your feedback seriously and are working to improve our processes to ensure that this doesn't happen again. We appreciate you bringing this to our attention and hope we can have the opportunity to serve you better in the future.

If there's anything else you'd like to discuss or if you need further assistance, please don’t hesitate to reach out.

Best regards,
The Filter Flair Team