Good product and customer service
Product arrived on time and was easy to fit but there was a leak. Previous installation had omitted the O ring but chatting to the very helpful Brian he spotted the problem and the O ring was posted promptly and arrived the following day. Great service.
Reply from Filter Flair
Hi Nick,
Thank you so much for taking the time to share your experience with us. I'm truly grateful that despite the initial issue with the missing O-ring, you had a positive experience overall.
I'm especially pleased to hear that I was able to quickly identify the problem and that we were able to get the O-ring to you promptly the very next day. It's feedback like yours that helps us understand when we're getting things right with our customer service.
We sincerely appreciate your patience and understanding throughout this process. It would be our pleasure to serve you again in the future for any other needs you might have. Your satisfaction is our priority, and we're here to help whenever you need us.
Warm Regards,
Brian
Filter Flair UK