Fantastic customer care
Ordered a filter system and the customer service and updates were extremely helpful.
When we came round to installation one, the fourth stage internal filter was broken. I emailed the company and they came back immediately asking for evidence of the broken filter.
Once provided they have arranged for a replacement and also noted my other orders which I had placed that day, which was a nice little touch.
These guys clearly know their products and also care about their reputation and the customer experience.
Thank you
Reply from Filter Flair
Hi Saleem,
Thank you so much for taking the time to share this wonderful review! We're absolutely thrilled to hear that you had such a positive experience with our customer service team and that we were able to resolve the issue with the fourth stage filter so quickly.
It's especially meaningful to know that you appreciated our prompt response and the personal attention we gave to your account - recognizing your other orders placed that same day is exactly the kind of care we strive to provide every customer. We truly believe that standing behind our products and ensuring you have the best possible experience is what sets us apart.
We're sorry that the filter arrived damaged, but we're so glad we could make it right immediately. Your satisfaction is our top priority, and hearing that we exceeded your expectations with both our product knowledge and customer care makes our day.
We genuinely hope to have the opportunity to serve you again in the future, whether for replacement filters, system upgrades, or any other water filtration needs you might have. Customers like you make what we do so rewarding, and we're grateful for your trust in our products and service.
Thank you again for choosing us and for sharing your experience - it truly means the world to us!
All the best,
Brian
Filter Flair UK
