Jumana A Mansoorali Mohamedali

This is the second time I have used Filter Flair, and their customer service continues to be spectacular!
While I had initially requested to speak with Mark, Brian was equally helpful and attentive. I am very pleased and will definitely continue to use their services.
Thank you.

I had a problem with two wok pans. Both of them, after normal, standard use, became non-stick.
Following correspondence and photo inspections, I am informed it is due to overheating and abrasive washing, which is completely untrue and I do not know how they reached a conclusion without questioning.
Scoville refused replacement or enter into further dialogue.
Awful, I have to say.

Extremely honest and very helpful.
Needed help and technical advise, so polite and patient. Nothing was too much trouble .