Yelp doesn’t consider good reviews from clients being applied to my business reviews. They have a policy in place that says many reviews will be filtered through as a client has to be a continuous reviewer of services. I had a client give us a bad review 1 star without the client or review being verified. This clients review is based on roof leak going into the home. We had a contract agreement with this client and had been out several times. I explained to her that this claim is only covered by her insurance due to hail damage to her roof. I also explained that the workmanship warranty I offer had expired the year prior. I offered to take care of this issue either through her insurance or through a discounted price. Customer refused any of the options I offered. I don’t want to lose any clients because of a situation like this but a contract agreement is a contract agreement and warranties are given to cover and repair. Yelp never asked for any information regarding this matter and posted a review that should have never been posted. When it comes to good reviews then Yelps guidelines come into affect and the reviews never get posted. If you have Yelp or use Yelp just understand that they really and truly don’t consider the business or clients opinion or reviews. Juan Rosales - West Texas Contracting 915-867-5463