Widerøe Reviews 337

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with the service provided by the company. A significant number of consumers have reported negative experiences with the booking process, describing it as problematic. The opinions regarding the location are mixed, with no clear consensus among reviewers. Furthermore, people have voiced concerns about the level of customer service they received, with many describing it as inadequate. The staff's performance has also been a point of contention, with several reviewers expressing their disappointment. These issues have collectively contributed to a negative perception of the company among a considerable portion of its customer base.

Based on these reviews

Rated 2 out of 5 stars

Very cheap travle. with a service the is absolutly at the lowest. it's acceptable if you are looking for a easy travle. but don't expect anything of the crew or the website. i know it's very chea... See more

Rated 1 out of 5 stars

Suitcase lost for Five Days. No responses from Wideroe for 72 hours. Phone numbers unmonitored; no possibility of leaving messages; email response of "don;t know" after 72 hours. NO APOLOGY. Ever, F... See more

Rated 1 out of 5 stars

The absolute worst airline and customer service. We were denied boarding because they overbooked without telling us. We were stranded with no help from customer service. They kept saying “they reboo... See more

Rated 1 out of 5 stars

Terrible experience with this company. Our flight from Bodø to Bergen keeps being delayed and we obviously can't make it to our next flight to Oslo. I know exactly what they're doing, the plane was pr... See more

Rated 1 out of 5 stars

They have rerouted a directed flight to Norway during festive holidays Should have been one direct flight Now we had to buy another flight with KLM going to Norway from Aberdeen The new flight ti... See more

Rated 1 out of 5 stars

Flight on Wednesday at 7.30 am from Stavanger to Aberdeen gets cancelled at Midnight due to aircraft not available. and I am moved to partner airline flight at 9.30 missing my meeting. Return fligh... See more

Rated 1 out of 5 stars

Condivido anch'io l esperienza di altri. In tempo di pandemia covid19 non rimborsano i biglietti ma solo le tasse e si intascano senza motivo la differenza. They no refund ticket in a time of covid 19... See more

Rated 3 out of 5 stars

The brand new embraer aircrafts is packed to the brim with seats. That means very poor legspace. In my opinion Wideroes old fleet of propeller aircrafts has way better comfort, seatwise. I've also exp... See more

Rated 1 out of 5 stars

None existent customer service. Incorrect information published on website for customer service opening hours over Christmas. Generic and impersonal response via email. So disappointing for an airline... See more

Rated 1 out of 5 stars

I’m three days into my trip and Widerøe has still not located or provided any concrete solution for my delayed baggage. This is not just a suitcase of clothes. It contains essential items for m... See more

Rated 1 out of 5 stars

You'd expect that booking premium "flex" tickets with a Norwegian airline, on a route entirely within Norway, where the advertised benefits of that specific ticket & route are "Fast Track and Lounge... See more

Rated 1 out of 5 stars

The airline cancelled our flight 2 hours before takeoff and offered an 11 euro food voucher as compensation for booking us on a flight 7 hours later. Terrible customer service, do not book with this A... See more

Rated 1 out of 5 stars

’m extremely DISAPPOINTED by how you have handled the cancellation of my booking (Tromso-Bergen 22/08 WF625) which was due to Malta being red-listed by Norway. SHAME ON YOU The only way I could take... See more

Rated 1 out of 5 stars

My wife is in tears because of what Wideroe has done. I ordered tickets and after purchase, a pop up - then - advertised the cheaper option. The airline told us to cancel the ticket and buy at t... See more

Rated 1 out of 5 stars

Just poor. Flight cancelled after boarding completed due to scheduled runway maintenance. Asphalt work on runway. How can the flight crew not know this. Personal refused to assist and referred to onl... See more

Rated 1 out of 5 stars

WORST airline EVER! We're in the middle of a Global Pandemic and these people don't give out refunds. IT IS INSANE!!! The customer service is HORRIFIC as well! We asked the rep: "so even in a glo... See more

Rated 1 out of 5 stars

Very bad user experience both on the website and on the mobile app. No possibility to buy tickets in app. The website is very buggy with poor validation that keeps failing randomly and with errors dis... See more

Rated 1 out of 5 stars

I had a flight the past 18 of march (IT WAS MY HONEYMOON) And due to obvious reasons I could not travel to Tromso and I tried sending a lot of emails to the airline, They where NOT helpful at all and... See more

Rated 1 out of 5 stars

I took a Wideroe flight from Trondheim to Bodo to go to the Lofoten Islands, and on arrival our luggage was not there. Then they assured us that our luggage would be delivered the same day in the Lof... See more

Rated 1 out of 5 stars

I purchased ticket to travel for work to Kristiansand, Norway. The airline cancelled both trips due to Covid 19, but is currently refusing to refund tickets, which they are legally required to do, due... See more

Rated 1 out of 5 stars

Wish I could give 0. By far the worst experience I have ever had with an airline. The flight was delayed (unavoidable) but communication around this was terrible. They had also oversold the flight, me... See more

Rated 1 out of 5 stars

Check-in online not working (clicking the button causes no action). The online chat (the only way to contact them) immediately shuts down at the start. I need to fly in some hours and no idea how to d... See more

Rated 1 out of 5 stars

Norwegian government closed the borders, but the company insists in acting at least immorally. Since tourist cannot enter the country, we cannot fly internally, and the company is not reimbursing the... See more

Rated 1 out of 5 stars

Cancelled flight, offered a 10€ coupon. Blamed the weather, but all other flights departed. Stay away.

Rated 1 out of 5 stars

Ovebooked caused me to miss work. Regular problem with this Airlines.

Rated 1 out of 5 stars

They have lost my lugagge twice in there years, they day they Will bring It home, I had to go to Flesland several times because they did not bring It and said my address did not exist, I was phisica... See more

Rated 1 out of 5 stars

I put one star because none IS not an options. The worst experience ever. They have stolen on Flesland, Bergen airport, 8 pieces of lugagge in 2 years because first they got Lost and when they found t... See more

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Company details

  1. Airline
  2. Flights Search Site

Information provided by various external sources

Flybilletter, hotell og leiebil i Norge og ut i verden. Bestill hele reisen hos oss.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

337 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Easy to make a booking and great customer service

Was searching for a decent provider who could help me out with booking international flights, came through to Wideroe on a recommendation from a fellow traveller. Website was easy to use, booking was flawless, and any questions (even at 2100hrs BST) were answered promptly and in an extremely friendly manner.

Thumbs up, companies like this are rare. Highly recommended.

April 6, 2014
Unprompted review
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Rated 5 out of 5 stars

My favourite airline

Even the prices are usually high, I always enjoy to fly with Wideroe. Good on-time records, friendly customer service and easy booking process.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

One of the best companys to operate in Norway and Europe.

I fly with Wideroe on a regular basis and atleast 8-12 times per year. I always book my flight online and you can access the webpages by just writing wf.no
Great service, never any problems. Staff wonderful and they have some off the best trained pilots in the World. This is a must when operating from mostly small airfields in harsh terrain and often bad weather conditions. A bit pricy sometimes but most things are in Norway. However they do show cheaper options on the lowcost calender. My only worrie is what will happend to Wideroe cus it's a sister company owned to 100 percent by SAS. As we all know SAS is a sinking ship :S

May 28, 2012
Unprompted review
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Rated 4 out of 5 stars

On time - great information - friendly

I have travelled with a lot with Wideroe both in Norway and to Denmark. Easy to order tickets, information on SMS, friendly staff and ON TIME. (To get five stars I need more space to my legs and buttox :-)

July 17, 2009
Unprompted review
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