I have to say everyone here that Smartfares is an untrustworthy company and a complete Scam!  
I bought tickets and they charged my credit card on August 26. Afterwards I got an email confirmation with the booking number and the detail
Of the purchase however the day before the flight on Sept 27,  the airline told me that the reservation was cancelled due to lack of payment from Smartfare so I had to by the tickets again with the airline!!! 
Now I have sent several emails claiming a refund with no response. 
Please do not use this site. Please buy directly with the airline. 

Driver was very good. Only complaint was NYC traffic which no one can fix. 

The process was simple and straightforward. 

Jenny provided screenshots so that I was able to go through the process of selecting our seats on JAL for an upcoming trip. She was extremely punctual in returning my email request for assistance. She has been very helpful more than once as we navigate our trip planning. 

Jaylah assisted us and she was professional and courteous.

Agent was very patient and render excellent service

Coline de Leon has a great costumer service . She was very patient n very thorough . She made d transaction so easy , she was very helpful 

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