SAS Reviews 443

Hanging up the phone when asking for explanation is just the rudest possible reponse..

I’m really disappointed with my experience. Online check-in wasn’t available for my flight, even though it’s just a domestic route within the EU. When I called customer support to ask why, the agent was rude, dismissive, and actually hung up on me when I pressed for an explanation.

I still don’t understand how it’s possible that online check-in isn’t allowed for a domestic flight, and to make things worse, they also said they couldn’t check me in manually — even with an EU passport. Totally unacceptable service and attitude.

SAS's "wonderful" new AI on its Norwegian site told me I had 24hrs to get a money-back refund on a booking.
I booked, and then discovered that I couldn't book the next ticket I needed for the journey, so I tried to cancel, and suddenly it claims that it's NOT refundable.
SAS quietly removed it without telling any of its loyal customers. Norwegian still offer it.

I called their customer service. No response after 20 minutes on the line.

I tried chat. The agent obfuscated for 30 minutes and finally told me to open a case online, which is not possible as there is no such page.

SAS is the pits.

Trash service. I got automatically logged out of my account on the app and can’t access it there or on the browser. I didn’t change email or password before this but changed password after and got email confirming it yet the website gives error alert when I attempt a login. If I was flying tomorrow I wouldn’t have a ticket. This is unacceptable. The Nordic and English customer service phones are closed.

Incredibly lousy and shady booking practices. Rushed to book a SAS Plus ticket because the flight showed "only 5 seats left" in red letters and the price was higher than the day before. 27 hours after booking, the seat quantity warning disappeared and the price discounted down considerably by a few hundred USD.

Of course because it was "over 24 hours" SAS agents refuse to refund or make it right. Very bad experience and deceitful marketing practices.

Untransparent pricing for luggage. Booked luggage at cca 30 euros, and then booked another piece of luggage close to departure, and it was suddenly 75 eur. Ticket prices changing is normal but not with add-on luggage. It is unfair and scam-like.

Their business model is predatory. My journey had four flights total, round-trip. I only got EuroBonus points for two of the flights, even though they were all operated by SAS and booked on SAS's website. An "error" most customers might miss. When filling out their form to collect missing points, I have to find ridiculous details such as booking class (A-Z?) for my ticket. You would think ticket or booking number and my name would be enough. This level of dirty tricks would be expected of Wizz Air, but not SAS. Highly disappointed.

I am deeply disappointed with Avinor, Air Traffic Control (ATC), and Scandinavian Airlines (SAS) and Bergen airport for canceling our flight from Bergen to Stavanger SK4139 on 23.04 due to only two hours of fog. Such cancellations seem excessive, especially given the brief nature of the weather issue.

It’s understandable that safety must come first, but in this instance, communication from SAS was extremely poor, leaving passengers uninformed and stranded without clear alternatives. Unfortunately, this is not the first time SAS has shown inadequate communication; a previous complaint was lodged due to delayed flights and insufficient updates provided to passengers, demonstrating a pattern of poor customer service. We were denied alternatives flights with other airlines and even the rescheduled flight that they put us in was delayed by 48 mins.

This cancellation and delays directly impacted my wife's schedule, causing her to miss an important appointment, resulting in considerable personal and professional inconvenience. To exacerbate the issue, we were also refused rebooking on alternative airlines, leaving us feeling neglected and unsupported during this stressful situation.

Avinor and ATC's overly cautious approach significantly disrupted travel plans, causing unnecessary stress and inconvenience. While I do not want to speculate, it raises concerns about whether there are internal agreements between airports and airlines to cancel flights under marginal conditions in order to save the airlines' operating costs.

Better planning, improved communication, and more efficient handling of temporary weather conditions are essential. I expect higher reliability and professionalism from all parties involved in Norwegian air travel.

Waited on the phone for 2 hours for customer service since website just came up with error when trying to change my booking. No answer. Then wrote an email to customer service. Waited 8 days…. No answer. Called on the phone again… waited 1,5 hour … then gave up. Not travelling with SAS again

SAS rebooked my flight from a 11am fight to 6am. I was traveling with a friend on the same flight but he was rebooked to a 15:00 flight. I tried to change to the same flight, but after a 2 hour waiting time before I got through to costumer service I got no help at all. They had no other options for me the same day and could not tell me how much I would get back for canceling only the returning flight instead of the whole ticket. Meaning I had to cancel everything and use another airlines, costing me a lot more as the flight changes happened only weeks before departure. I booked my tickets 5 months earlier.

I bought round trip with you! I called, and they charged me note 300NOK for service which they could not deliver in the end! They lied to me!
I asked if possible to only cancel outbound and they said yes thats not a problem! Guess what, I lost my whole trip and was there with no return ticket suddenly!:D Ridiculous! If anything goes wrong, the good luck if you chose SAS.
I lost my money, and my flight ticket and I have to scroll up double the price ticket hours before the flight. :D

Flight delays with poor information before finally cancelling the flight (this is the second time in 2 years for the very same flight). Compensations next to nothing (NOK 150 to cover for meals while waiting 5 hours at Oslo Airport is hardly enough for a bun and a bottle of water). Trying to register frequent flyer points at their website is often impossible (sometimes for unknown reasons, other times because an error keeps you from selecting airports with Norwegian characters as æ ø å in it and these airport do unfortunately exist). Booking site fails unless using specific browsers (does not work using Google Chrome).

In summary, it seems that SAS doesn't want people to fly with them, and if that is the case, I'm glad to help fulfil their goal.

Three hours of unexplained delays and changed gates twice of opposite directions
No customer service, no apologies

SAS Airline changed outbound flight from a 2-hour daytime layover, to an overnight layover in Oslo airport. When contacting their customer service, the advisor stated that because the flight was changed more than 14 days prior to departure, then I would be unlikely to be able to claim any additional costs for hotel, food etc. It wouldn't be too much to ask given that this flight was booked in May and it is now December.
Terrible service and another poor review on here to add to the collection

Prøvde å bestille flybilletter på Black Friday. Kom så langt at jeg hadde lagt inn alle reisende. Fra stod alt i limbo. Fikk stadig vekk følgende beskjed: Beklager, noe gikk galt da vi behandlet forespørselen din. Ring oss, og vi vil prøve å hjelpe deg. Etter å ha godt ut og inn av SAS.no flere timer, ga jeg opp. Sendte melding til xxx
og fikk følgende automatisk melding tilbake fra SAS Customer Claims yyy
Hi,
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Please use our Customer Claims form if you would like to submit a new claim with SAS Customer Feedback

If you would like to correspond with us regarding an ongoing claim please respond to the initial email.

If you have questions before an upcoming trip with us or about our loyalty program EuroBonus, please call or chat directly with SAS Customer Service: Contact us

Best regards
SAS Customer Care

Ingen av klageskjemaene passet til min sak.

Sas customer service is impossible to reach. I’ve spent 8 hours trying to get through in their chat. They’re consistently closing it before answering. My booking was charged twice. After struggling through hours waiting in line by phone, they promised a full refund. Upon reception, they had only refunded half the ticket fare. I had to make a dispute in paypal. But they still kept the seat reservation fee. And they are IMPOSSIBLE to get in touch with. I’ll never travel with SAS again. Ever! I am absolutely convinced they hate their customers!

Trying to rebook a business class ticket from Tokyo to Norway. Tried via both app on phone, and via PC. Everything stops after pressing «complete payment» Then contacted customer service via chat, very slow and unable to handle the issue. Except one agent requesting double price of what is quoted as change fee on the web 6000NOK vs 12000NOK. Then another agent said they are not allowed to take credit card info over chat. When i mentioned that another agent just was ready to do that they abruptly closed the chat. However i did download a transcript before that… So if SAS wants to check out this issue then just contact me. I have been a loyal customer for 30+years. Just very frustrated of the level service from SAS lately.

Sas is traditionally known for good service. Now the airline seems to be distressed. At the schedule time of boarding on Friday, departure was suddenly delayed 1,5 hours. No explanation, none on the service-desk, no compensation or perks - nothing! Only a mention from the captain after take with sorry for the delay and the lame ‘due to technical issues’ which is is sas’ code for rubbish and more profitable reallocation of recources.

I have reserved tickets. Then I wanted to cancel the reservation within 24 hours (they have the option). Incredibly, there was no change/cancel reservation option on their website, mobile page or app. This is an unbelievable scam. This company does not even fulfill their basic promises. I am so disappointed, and really furious. I will use every legal way to compensate this. Scammers! Avoid SAS at all costs.

Really bad costumer service! I have been trying to get compensation for my damaged luggage that was settled ,but i cant get a response from them when the evaluation was done and i asked for the payment!