Lost baby carrier, stroller, car seat in bulky luggage, terrible response time.
I’m three days into my trip and Widerøe has still not located or provided any concrete solution for my delayed baggage. This is not just a suitcase of clothes. It contains essential items for my 10 month old baby, including his car seat, stroller, and hiking carrier. These are not optional items. They are necessities for his safety, transport, and daily care.
Despite multiple calls, forms, and assurances that they are looking into it, there has been zero progress or accountability. I’ve had to scramble to find temporary baby gear while on vacation. That is incredibly difficult and stressful when traveling in rural Norway.
It is outrageous that an airline can lose items this critical and then offer no meaningful support or compensation, especially when a child’s needs are involved. Widerøe’s customer service has been slow, vague, and frankly unhelpful.
I chose Widerøe because of their local reputation. Now I deeply regret it. If you are traveling with a family, especially infants or small children, avoid Widerøe unless you are prepared for a logistical nightmare and complete indifference when things go wrong.