Our experience with James Anderson for buying a property was brilliant. We collaborated with Jasmine Hachem, who went above and beyond to help us find the right property and then assisted us in the buying process. In our case, the process was a bit longer due to our personal circumstances and short credit history in the UK, but Jasmine was available, supportive and understanding. We’d definitely recommend James Anderson to anyone looking to buy in London. And a big thank you from us!
I used Community Fibre for 2 years and they proved reliable. The customer service is great. They always helped me with my questions and provided useful information and advice. They offer high interest speed at a good price, which unfortunately is pretty rare in London. It’s sad to leave them as I am moving to an area where they don’t have the infrastructure just yet, but I will move back to them as soon as they announce their infrastructure is ready in the area.
After a disappointing experience with another broadband provider who rejected my order after wasting me 10 days of waiting and claiming there is no possibility to have optical fibre package, I found out about Community Fibre. They could offer me the type of package I wanted, but in addition Saidur Rahman offered me all the details that I needed, answered all my questions and offered me amazing deals! Furthermore, my go live date is only 4 days from my call and could have been even earlier if I was available. Overall, a very good experience!
September 27, 2021
Unprompted review
Reply from Community Fibre
Hi there,
Thanks for the fantastic review! We're glad we were able to provide great customer service and will ensure the employee who helped you gets recognised for their assistance.
I also just wanted to take this opportunity to let you know that we offer all our customers a refer a friend scheme. If you’d like to recommend us to friends & family or neighbours who aren't with Community Fibre currently or before, for each household that becomes one of our Broadband customers, we’ll give both you and them a £100 Amazon voucher. They will need to place an order on our own website using your personal referral link that you can get along with all the details of the offer here: https://communityfibre.co.uk/refer-a-friend
If you need assistance on any other topic please check out our FAQ page first to help you with any questions or issues you may have with your service: https://www.communityfibre.co.uk/help
If you require any further assistance from us at all, please do not hesitate to contact us by visiting https://communityfibre.co.uk/contact-us
Very bad user experience both on the website and on the mobile app. No possibility to buy tickets in app. The website is very buggy with poor validation that keeps failing randomly and with errors displayed in plain text to the user.
