SAS Reviews 1,351

Although you may think you are getting a good bargain for the price, it is no way compared to the lack of organization and stress you will experience when flying SAS. Truly, Ryanair and budget airlines are even more reliable than SAS.

My family went on a trip to Paris and London with a stop in Copenhagen denmark from Washington DC. Coming here was fine, on the was back I bought lounge tickets because we had a 4 hour layover but they wouldn’t let us in until the flight was in 3 hours. When we got in we went and got some food. They only have a small selection of food and my daughter got some pasta with pesto. She’s allergic to nuts but there was no warning labels at all. Denmark medical staff had to come and bring her to the hospital which caused me and my daughter to miss our flight (my wife and daughter went home) and they wouldn’t let us leave the hospital til the next day. SAS said they left a note to excuse us and get us on the next flight but then we went to customer service in the airport and they said we have to pay. I told them about the medical emergency and everything that happened but they said we still have to pay. We payed for 4 seats yesterday and now have to pay for 2 seats tomorrow. Safe to say we are never flying with this airline again and you shouldn’t use them either. Terrible customer service and I 100% want a refund.

I was flying from Mallorca to Stockholm on flight SK 1806 on October 11th.

My seat number was 31D. I was taking the aisle seat and did not lower the window blind between my row and the row behind me, so when an Asian female flight attendant asked me to open it, I said:

„Can you ask the person behind me?“

Her attitude was surprisingly humiliating:

„Ha! It’s just a window. Everyone can open it.“

She said that so loudly that everyone around could hear it.

Before I got off the plane, I waited until everyone was gone as I did not want to make a scene. I said to her:

„You made me feel very uncomfortable by saying that.“

She repeated what she said in the same forcing way.

I talked to other flight attendants and one female in another uniform said:

„She said sorry. Now you have to go. We have a new flight.“

None of them meant sorry. I never felt humiliated on a plane and this should not have happened. It must not happen again.

I need someone to actually do something.

Horrible experience with the SAS new Business Class. Dirty seats, outdated plane and poor service. Flight from Palma to Copenhagen, seat 1A.

Flight was cancelled in May and I've since tried to receive my claim. When I submitted my claim to SAS, they informed me that it had already been handled by a company called AirHelp. I never authorized AirHelp to represent me, nor did I sign any agreement with them. SAS referred to a contract between me and AirHelp, but that contract was not signed by me, and I have no relationship with that company.

I have since terminated the case with AirHelp. Nevertheless, SAS continues to delay my rightful compensation by asking me to prove internal communication between AirHelp and SAS – information that is not my responsibility to provide.

Horrible airline with an even worse customer service.

Dear SAS Customer Service,

I must express my deep disappointment with the way I was treated by your staff at Frankfurt Airport.

I have been traveling with my dog in the same bag for 13 years without ever being told that the carrier was too small. In fact, the bag is larger than the measurements you recommend on your own website, and my dog weighs only 4 kg. Despite this, your staff insisted in the most unreasonable and disrespectful manner that the carrier was not suitable.

The behavior of your staff was nothing short of harassment. I was denied the possibility of speaking to a supervisor, refused even a simple pen to complete the form for my dog, and when I attempted to note down the staff member’s name, she deliberately turned her name badge away. The situation became so stressful and aggressive that I was left in tears — an experience I have never encountered with any airline before.

It is shocking that a company of SAS’s size chooses to handle customers with such hostility and without even offering an apology afterwards. I truly cannot understand how you can allow staff to treat passengers this way.

Since you refuse to acknowledge my request for compensation or even an apology, I feel I must share my experience publicly, for example on Trustpilot, to warn other travelers with pets to choose another airline.

I am extremely shaken and deeply disappointed by your treatment, and I urge SAS to reconsider how such cases are handled in the airport.

I accidentally canceled my flight through the website. This happened without any warning. Within five minutes, I called customer service to ask if they could undo it. But nothing was possible. So I immediately rebooked. Later, it turned out that only the outbound flight was canceled, which I couldn't see at all. So now I have duplicate tickets. There's absolutely no cooperation or compensation offered. Terrible customer service.

Only after I booked my ticket Dublin-Stockholm a while ago did I see that my email address said gmil instead of gmail which meant I have not received a confirmation. I have spent two hours trying to contact anyone to correct this , website asks for booking number which I can't give since I have not received it and when trying to phone it has not been possible to talk to anyone. It's totally inhuman.

Awful experience. I was made to pay £13.90 for carry on luggage. However NO ONE on my flight had to pay for carry on luggage it was all included. There were absolutely no checks at all in order to see who had paid for carry on luggage and who had not, no tags were given or anything.

I just rang the customer service people and honestly, they could'nt care less.

I'm certain there had been some kind of mixup with the ticket types. Anyway, for the sake a few pounds SAS will now be losing hundreds of pounds in ticket revenue from me. Great business model guys!

I had ear block because it was loud also the take of and landing was very bad fender to the left shaking £1400 from b'ham to køpenhagen and back what a shame.Issues with luggage.

Connecting flight from Hamburg to Copenhagen was more than one hour late. Couldn't make the connection from Copenhagen to London Heathrow. Ordered a meal and paid for it on the Copenhagen to London Heathrow flight. No meal and no upgrade to business class. This airline is far worse than Ryanair, EasyJet or Wizz. Stay away from SAS if you want to preserve your sanity!

Used SAS recently for the first time and I can honestly say never again. We were booked from dublin to warsaw with a connecting flight in Copenhagen. The flights over were fine but trying to get home was a total fiasco.
Our flight from warsaw was delayed by 20 minutes which meant that despite running through copenhagen airport we missed our connection. We were advised to go to the SAS desk which we did. The alternative flights they originally offered us were two of us going copenhahen to Birmingham then to dublin amd one of us going copenhagen to heathrow to dublin. When I asked the man at the desk what time those flights were leaving i was told one was in 10 minutes and the other in 15!!!
Obviously those options were not going to work so the next offer was all of us going copenhagen to munich to dublin leaving in one hour. So reluctantly we agreed to that. He gave us our boarding passes for the flight to Munich and told us when we got there to go to the aer lingus desk for the boarding passes from there to dublin.
Only to get to Munich to discover the aer lingus desk was closed!!! So...8pm stranded in Munich and no way to get boarding passes for our flight which was leaving at 8:30.
Eventually after asking many people someone pointed us in the direction of a help desk where a lady organised yet more flights for the following morning, hotel room booked and Uber organised to get us there.
Exhausted, hungry and extremely fed up we gratefully got into the Uber thankful that our day was nearly over.
Only for the Uber to take us to the wrong hotel, the address of which he had been given through the lady representing SAS, thankfully we had emails from SAS confirming our hotel booking that we were able to show the staff at the wrong hotel and they organised yet another Uber to take us to the correct hotel.
When we got there the fiasco still was not over as they had not received any email or booking from SAS for us. After 2 and half hours waiting they still had not received anything but agreed to giving us the rooms as it was now midnight and we had to be back at the airport at 6am. So we forwarded the emails we had from SAS confirming the hotel bookings and finally our fiasco was over.
I will never deal with SAS again and will be strongly advising everyone I know not to either.

C#6270274

Cancelled flight in Oslo on August the 26th due to the strike.

Arrived a day later after going to Frankfurt first in order to get a plane to London Heathrow. Still trying to get compensation. The company called Airhelp that should handle this isca disaster. Despite sending documents many time they still keep sending an automated reply repeatedly and asking for the same documents.

I make sure that I do not use SAS for any destination as it seems they do not really care.

Terrible customer service, backwards unnecessarily aggressive instructions from staff. Literally 0 customer service skills and personable skills to be working in this industry and with people in general.

I spent a short city break in Oslo, flying from Manchester. Both flights went entirely smoothly. No complaints

Purchased refundable tickets for my wife and I to fly from JFK to Oslo (May 6). We were delayed getting to JFK--and we were assured we could be booked on a later flight. We chose to fly another carrier to Oslo, upon contacting SAS on landing, they had also canceled our trip back to the US. I explained, in detail, to an SAS agent, I wanted to re-book the same flight back to the U.S., and was charged $2500 per ticket (one-way) for the same seat. We never received credit for this fare. Only thing we received are cryptic e-mails explained we've been fully compensated--but no payment ever issued to my credit card.

If I had the option to give them a zero star, I would. It was a terrible experience, and I am surprised that the EU regulators even allow their scandalous practice. They charge $15USD for each CARRY ON luggage when you check in from online ahead of time, if you choose not to pay it, that rate goes up significantly towards departure, and they force customers to pay $45 each each at the gate. This is not disclosed when I purchased the tickets, and I will not use them again for my life time! So short-sighted for the business, they gamed over $100 from me (I had a family of 3,) but they have lost the life time value they can earn from us! Scandinavian Airline = Scandalous Airline!

Never on time

Never

I paid premium for business class with SAS Airlines, expecting top-tier service. Instead, I received Ryanair-level treatment. Flights are constantly late, aircrafts are old and dirty, and there is no free seat next to business class, limiting comfort. Meals are served in boxes and wrapped in plastic, devoid of any premium feel. Lounge access is only available in Copenhagen, which is very inconvenient. Overall, SAS business class fails to deliver real value for the price paid. I strongly recommend avoiding SAS altogether.

I purchased two seats for myself in advance to accommodate my walking aids (canes), as I am a disabled individual. Despite this, SAS inexplicably cancelled one of my seats just minutes before boarding, claiming the tickets were incorrectly purchased. However, I had booked these tickets months earlier through their website with no issues, and I had even received two boarding passes upon arrival at the airport.

It was only at the gate, and without my knowledge, that they decided to cancel my seat to cover up their own error. When I tried to resolve the situation, SAS not only refused to refund me but also ignored my emails, falsely claiming I had cancelled the ticket—this is a blatant lie.

It is beyond appalling that SAS would exploit a disabled senior on a fixed income in such a callous manner. I’ve lost over \$500 because of their negligence, and I will never fly with this disgraceful airline again. One star is far too generous.