The quote from Michael remained the same. All the tradesman were knowledgeable, cooperative and carried out work to a high standard. My expectation of a reputable company. Anthony was good on the... See more
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Trading since 2008, our quality home improvement services are trusted by customers right across the North East. No matter what your project is, our family-run team is here to offer helpful advice and assist in making your dream become a reality. Our customers are at the heart of all that we do and are supported by us throughout their projects as well as afterwards. Our customers can also rest easy in the knowledge that our services all come with a 10-year guarantee, giving you peace of mind even after your home improvements are complete!
2 Hanlon Court, NE32 3HR, Jarrow, United Kingdom
The quote from Michael remained the same. All the tradesman were knowledgeable, cooperative and carried out work to a high standard. My expectation of a reputable company.
Anthony was good on the phone and dealt with any issues. Paul and dale stood out, top tradesman

Reply from Tyneside Home Improvements
We initially went through Alpine with Ian and his son Oliver. These guys are fantastic especially with the VR experience showing what the reality can look like. THI done the build to a very high standard. There were a few hiccups during build but all these were resolved and rectified. The price was the price no silly add ons. All in all it’s made a huge difference in our dark home to now a fantastic family hangout, kitchen and an extra bedroom. The light now is unbelievable must be seen to be believed. Special thanks to the builders Dave and his team. Thankyou all so much Gill and the whole family xxx

Reply from Tyneside Home Improvements
Having been messed about by builders we turned to THI for our orangery. It was a reasonably big project and therefore quite costly and unfortunately there were hiccups along the way. This meant that instead of taking 6-8 weeks to build (which we were told at point of sale) the build took a number of months.
However with it now complete that is in the past ! Without the delays would have been five stars for sure.
Most of the workmen that came were superb - most specifically the fitters, plasters and plumber. Anthony in the office was a godsend and has made our experience a much more positive one that it might otherwise have been.
We are very pleased with the end product !

Reply from Tyneside Home Improvements
Comprehensive team at THI covers every aspect of the project from initial design and planning through to the finishing touches.
Any problems are immediately actioned upon, Everyone is helpful and pleasant. Jo, Craig and Anthony in the office. Special mention for Stuart for his idea to reshape the front hallway to make the garage conversion possible! Also Damon the site manager is very good, he gets things done! I wouldn't hesitate to use THI again for any other work in the future.

Reply from Tyneside Home Improvements
We signed the contract for the work at end of Nov 2024, expecting the work to commence in March 25. We were informed work would start at end of April, then on 6th of May and workmen finally turned up on Tues 13th of May for the morning. We assumed because half days seemed to be the pattern that the team must have been on another job. We were later informed that as far as the Tyneside office was concerned, there should have been full days of work taking place. At most there were 2and a half days of inclement weather. The building was finally completed on the 8th of July. We had a few matters that needed further attention after that time. Although we are happy with the finished product, a three star rating would have been given if it hadn’t been for Anthony in the office’s help and cooperation throughout.

Reply from Tyneside Home Improvements
More than happy with the work which was carried out out father and son team Kev and Lewis. They worked tidy and put in the hours in to complete the job.
Previously we had leading design which we wanted to keep. We were told by other companies it was bespoke and would cost a lot more. Tyneside Home Improvements were able to closely match the design at a reasonable cost.
We love the product quality. The job and product has certainly exceeded our expectations

Reply from Tyneside Home Improvements
From sales through to after sales this company have been excellent.
All staff have been professional and dedicated.
Trades couldn't have been more helpful.
Any remedial works have been dealt with promptly and to a hight standard.
No one has ever made me feel uncomfortable asking for small tweaks.

Reply from Tyneside Home Improvements
A big thank you to Dale and Paul who popped out to complete some remedial work. They did an excellent job. Tyneside Home Improvements have delivered excellent after sales care and I’d highly recommend them.

Reply from Tyneside Home Improvements
The guys that came out were lovely, polite and did the work required while explaining it all to me. Thankyou

Reply from Tyneside Home Improvements
Just had new windows fitted to our Victorian cottage. The fitters Kevin and Lewis did a brilliant job bearing in mind none of the walls were true. The work is of a high standard and the finished product looks fabulous. We will be having an orangery built by THI in a few months and we look forward to that.
Graham and Julie Finlay

Reply from Tyneside Home Improvements
From start to finish everybody was polite and helpful. Lee the salesman was well presented, helpful and the quote that was given was the final price. All the staff involved in the build were fantastic, Jason, his son and the plasterer worked full days and left my home clean every day. The remedial work with dealt with swiftly thanks to Joanne and Anthony. The experience has left me feeling like I have dealt with a reputable firm. The only feedback I would give, is let the customer know as early as possible for any delays in the build times. An unusable space has been turned into one of my favourite rooms in the house. I have recommended THI to neighbours.

Reply from Tyneside Home Improvements
Absolutely fantastic customer service from Jo. Parts ordered and fitted in great time. Definitely recommend.

Reply from Tyneside Home Improvements
We had so many problems with Pennine windows this firm Tyneside home improvements have restored my faith in Excellent service From the beginning of the gentleman coming out to assess the problems to the fitters They were amazing replaced French doors and have done a perfect job The two men who did it were brilliant, Very respectful and made us feel at ease after our problems with the original company They were very friendly amazing job done to perfection Will definitely recommend Tyneside home improvements

Reply from Tyneside Home Improvements
I found this company to be very professional from start to finish of the job. From Dan the salesman to Kev the fitter everyone was approachable and wanting to do a good job. When contacting the office again everyone was polite friendly and wanting me to be pleased with their work. I would definitely recommend Tyneside Home Improvements.

Reply from Tyneside Home Improvements
Kevin and his son Lewis were really good. They were considerate and respectful. The standard of work was exemplary. We live in an old house and the doors were not standard sizes nevertheless the company found correct doors which fitted our initial design choice.
We would absolutely recommend this company and if necessary we would use them again.

Reply from Tyneside Home Improvements
From start to finish Tyneside home improvements has been extremely professional and friendly,the fitters Paul and Dan were excellent workers and did a great job so did the electrician and plasterers a credit to the company.all in a very stress free and straight forward process and I will definitely recommend and use this company again.

Reply from Tyneside Home Improvements
Tyneside Home Improvements have completed several jobs for me over the years and they never fail to impress me. Just had new windows and front door installed by Kevin and Lewis, no mess, no fuss, no problems. Very pleased again with THI. Well done.

Reply from Tyneside Home Improvements
This is the third time we have used THI & have been very pleased with the quality of work & final product.
We have recommended them to family & friends, who have since used them & they have also been very pleased with their finished building works.
We were very impressed with Paul & Grant, who carried out the building work on two of our projects, they were friendly, polite & excellent workers. Also we would like to mention the office team of THI who were excellent communicators, keeping us fully informed throughout the project.
We would not hesitate to recommend THI for any future building work & will definitely use them again.

Reply from Tyneside Home Improvements
From the initial consultation to the final sign off the service and professionalism was outstanding.
I would especially like to thank : Plasterer, Peter
Fitters, Jason & Aaron
Builders, Darren & Billy
Electrician, Dave
Plumber, Sean
Office, Angela
Installation Managers, Stuart & Damon
Although we had a few problems along the way these were always rectified and dealt with politely and professionally.
We would definitely recommend this company and wouldn’t hesitate to use them again.

Reply from Tyneside Home Improvements
We recently had the majority of windows replaced in our old stone cottage. This needed the removal of 13 sash windows which had been in place for a very long time so it wasn't an easy job. We had half replaced with sash windows and the rest with mock sash.
We are absolutely delighted with the results. Our windows look great both inside and outside and have definitely helped with heat retention.
Everyone we dealt with was really helpful and all the guys who worked on site were excellent.
We have now ordered windows / doors for our kitchen & utility and didn't hesitate to go straight back to Tyneside Home Improvements who are a company to trust. Thank-you to everyone involved.

Reply from Tyneside Home Improvements
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