Tyneside Home Improvements Reviews 254

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendly and professional manner. Consumers highlight the outstanding service provided from the initial consultation to the project's completion. People appreciate the high quality of the work, noting the excellent workmanship and attention to detail. Consumers are particularly pleased with the upgrades and improvements made to their homes, such as conservatories, extensions, and window replacements. Reviewers also commend the exceptional customer service, emphasizing the responsiveness and helpfulness of the team in addressing any concerns or issues that arose during the process.

Based on these reviews

Rated 5 out of 5 stars

The quote from Michael remained the same. All the tradesman were knowledgeable, cooperative and carried out work to a high standard. My expectation of a reputable company. Anthony was good on the... See more

Company replied

Rated 5 out of 5 stars

We initially went through Alpine with Ian and his son Oliver. These guys are fantastic especially with the VR experience showing what the reality can look like. THI done the build to a very high stand... See more

Company replied

Rated 5 out of 5 stars

Comprehensive team at THI covers every aspect of the project from initial design and planning through to the finishing touches. Any problems are immediately actioned upon, Everyone is helpful and pl... See more

Company replied

Rated 5 out of 5 stars

From sales through to after sales this company have been excellent. All staff have been professional and dedicated. Trades couldn't have been more helpful. Any remedial works have been dealt wit... See more

Company replied

Rated 4 out of 5 stars

Having been messed about by builders we turned to THI for our orangery. It was a reasonably big project and therefore quite costly and unfortunately there were hiccups along the way. This meant tha... See more

Company replied

Rated 4 out of 5 stars

We signed the contract for the work at end of Nov 2024, expecting the work to commence in March 25. We were informed work would start at end of April, then on 6th of May and workmen finally turned up... See more

Company replied

Rated 5 out of 5 stars

Just had new windows fitted to our Victorian cottage. The fitters Kevin and Lewis did a brilliant job bearing in mind none of the walls were true. The work is of a high standard and the finished pro... See more

Company replied

Rated 5 out of 5 stars

Kevin and his son Lewis were really good. They were considerate and respectful. The standard of work was exemplary. We live in an old house and the doors were not standard sizes nevertheless the comp... See more

Company replied

Rated 5 out of 5 stars

More than happy with the work which was carried out out father and son team Kev and Lewis. They worked tidy and put in the hours in to complete the job. Previously we had leading design which we wa... See more

Company replied

Rated 5 out of 5 stars

THI installed our orangery 8 years ago. We have had little problems with it. Recently 3 issues developed. Damage to the finial, leaking down pipe and a security window latch that wouldn’t secure. THI’... See more

Company replied

Rated 5 out of 5 stars

From start to finish everything was carried out with professionalism and the utmost care. The biggest impression made apart from the job itself was the clearing and tidying up afterwards. Can’t r... See more

Company replied

Rated 5 out of 5 stars

This is the third time we have used THI & have been very pleased with the quality of work & final product. We have recommended them to family & friends, who have since used them & they have al... See more

Company replied

Rated 5 out of 5 stars

From start to finish everybody was polite and helpful. Lee the salesman was well presented, helpful and the quote that was given was the final price. All the staff involved in the build were fantastic... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic job, very happy. Our salesman Ricci was very pleasant and comfortable to be around and help put us at ease. He knew his stuff and clearly cared about the product. All was sorted v... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Dale and Paul who popped out to complete some remedial work. They did an excellent job. Tyneside Home Improvements have delivered excellent after sales care and I’d highly recommend... See more

Company replied

Rated 5 out of 5 stars

We had a 30 year old conservatory which was starting to show signs of its old age - uPVCprofiles & polycarbonate roof. The new build started on time and despite some very minor problems which were... See more

Company replied

Rated 5 out of 5 stars

We recently had the majority of windows replaced in our old stone cottage. This needed the removal of 13 sash windows which had been in place for a very long time so it wasn't an easy job. We had h... See more

Company replied

Rated 5 out of 5 stars

I found this company to be very professional from start to finish of the job. From Dan the salesman to Kev the fitter everyone was approachable and wanting to do a good job. When contacting the office... See more

Company replied

Rated 5 out of 5 stars

Great work from the whole team at THI. We had an old draughty conservatory replaced with new frames, windows, doors, and a Supalite roof. From the initial explanation of options and products we felt c... See more

Company replied

Rated 5 out of 5 stars

A fantastic Hybrid orangery. The work men they had in place and took part in this build were of a high standard and were clean fast and efficient being tidy at every stage, they all are a credit to th... See more

Company replied

Rated 5 out of 5 stars

We have had a conservatory built by Tyneside Home Improvements. The build went really well . We have had a couple of snagging problems which have been dealt with quickly and efficiently. The after car... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with our new Kitchen Extention. Turned out much better than expected. All tradesmen on the job were polite, friendly and carried out all work to a high standard. Than... See more

Company replied

Rated 5 out of 5 stars

Fanastic local company had a very nice chap called Ricci come out to give me a price on new windows and was a fantastic price highly recommend Tyneside Home Improvements.he gave massage good old fashi... See more

Company replied

Rated 4 out of 5 stars

Thi have completed a hybrid orangery to the rear of our house. From the outset we were kept informed of all processes. The bricklayer Paul first class, never complained not even when the drainage prob... See more

Rated 5 out of 5 stars

Professional ,quality of work and always informed on next steps of the build from start to finish.Day one set the tone Davy and Jamie where respectful and hard working with exceptional quality of work... See more

Company replied

Rated 5 out of 5 stars

Thanks to Tyneside Home Improvements, we now have a wonderful WORKING conservatory due to our warm roof!! Thank you for all your hard work. The lads were fab - very polite and a good sense of humour :... See more

Company replied

Rated 5 out of 5 stars

Have now used THI a few times to fix the shocking installation of windows and front door from Pennine. The workmanship is fantastic and very reliable . Want to give Dale a huge thumbs up nothing is to... See more

Company replied

Rated 5 out of 5 stars

From the initial consultation to the final sign off the service and professionalism was outstanding. I would especially like to thank : Plasterer, Peter Fitters, Jason & Aaron Builders, Dar... See more

Company replied

Rated 4 out of 5 stars

We recently had an orangery built which has made a massive difference to the back of our house, with so much more natural light. The contractors where fantastic, very professional and ensured the... See more

Company replied

Rated 4 out of 5 stars

All Team members were courteous and responded to any questions or concerns we had promptly and with respect. Those who worked on the building itself worked quickly and were mindful of neighbours etc... See more

Company replied

Rated 5 out of 5 stars

We ordered our conservatory back in March and allthough it did take longer than we had hoped it was well worth the wait. Obviously we fully understood when companies went into lockdown and... See more

Rated 5 out of 5 stars

What a professional and friendly company. We contacted Tyneside with the view of extending out from our kitchen, which is a new build, but the kitchen/diner just wasn’t working. From Dans initial co... See more

Company replied

Rated 5 out of 5 stars

We decided to replace our conservatory roof. After much research we selected 3 “local” companies. We eventually decided upon Tyneside Home Improvements. This turned out to be one of the best de... See more

Company replied

Rated 5 out of 5 stars

I had been very badly let down by a number of very well known and TV Advertised companies, starting with the original installers of my new kitchen roof and subsequent repair outfits ! Ultimately T... See more

Company replied

Rated 5 out of 5 stars

We are over the moon with our new extension. Great communication, lovely builders ( especially father&son who did the roof and windows), no issues at all. We will definitely use this company again. Ma... See more

Company replied

Rated 5 out of 5 stars

Tyneside Home Improvements have completed several jobs for me over the years and they never fail to impress me. Just had new windows and front door installed by Kevin and Lewis, no mess, no fuss, no p... See more

Company replied

Rated 4 out of 5 stars

The quality of the product was top notch far better than previous double glazing purchased in the past. The fitters were first class, knowledgeable,respectful of my home and friendly. Also very hardy... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the outcome of our conservatory. Friendly staff, turn up on time and organised. We also had composite doors fitted but there was an issue with the door sticking. Great aftercare, t... See more

Company replied

Rated 5 out of 5 stars

Our research showed us that Tyneside Home Improvements was the place to go for a new conservatory. Although we still have a few minor things to do we are very pleased with how things are looking. Fr... See more

Company replied

Rated 5 out of 5 stars

We recently had a orangery built by Tyneside home improvements and I can not fault them at all. Outstanding service from start to finish. Always there on time and kept us informed about the progress a... See more

Rated 5 out of 5 stars

Had my new windows fitted at yhe end of February 2025 . Excellent job no mess left tidied up after themselves. Would highly recommend Tyneside Home Improvements

Company replied

Rated 5 out of 5 stars

We had an extension added to the back of our house and reconfiguration of the downstairs with a new utility and downstairs toilet. This also included new doors at the front for easier access. We are o... See more

Company replied

Rated 5 out of 5 stars

We've had an orangery and knock through completed by THI and couldn't be more pleased with the end result. From the VR to envisage our plans, right through the work has been to a very high standard. T... See more

Company replied

Rated 5 out of 5 stars

Very happy with our new conservatory, windows and porch. We used tyneside 3 years ago for our driveway and did not hesitate to contact them when we were ready for the next stage of our home im... See more

Rated 5 out of 5 stars

Very pleased with my conservatory , everyone polite and helpful. The little snags I had were thoughtfully and quickly sorted out. If you would like a conservatory type building I recommend Tyneside Ho... See more

Company replied

Rated 5 out of 5 stars

We must first say a big thank you all at THI,everyone did there very best for us. We are delighted with our conservatory it is just what we wanted. The young men who worked on it were fantastic, th... See more

Company replied

Rated 5 out of 5 stars

Exemplary Service. Staff were brilliant in especially mannerism. Time keeping and the service they offered was excellent. I will recommend anyone to use this wonderful company full of experienced... See more

Company replied

Rated 5 out of 5 stars

Had our garage converted to add an accessible therapy room and open up our kitchen so it is also accessible. Had been great customer service from start to finish. Pricing was very reasonable an... See more

Company replied

Rated 5 out of 5 stars

From start to finish Tyneside home improvements has been extremely professional and friendly,the fitters Paul and Dan were excellent workers and did a great job so did the electrician and plasterers a... See more

Company replied

We perform checks on reviews


Company details

  1. Conservatory Specialist
  2. Construction Company
  3. Window Installation Service

Written by the company

Trading since 2008, our quality home improvement services are trusted by customers right across the North East. No matter what your project is, our family-run team is here to offer helpful advice and assist in making your dream become a reality. Our customers are at the heart of all that we do and are supported by us throughout their projects as well as afterwards. Our customers can also rest easy in the knowledge that our services all come with a 10-year guarantee, giving you peace of mind even after your home improvements are complete!


Contact info

4.8

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

The quote from Michael remained the…

The quote from Michael remained the same. All the tradesman were knowledgeable, cooperative and carried out work to a high standard. My expectation of a reputable company.

Anthony was good on the phone and dealt with any issues. Paul and dale stood out, top tradesman

July 18, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Alexander,

Thank you so much for your kind review.

We’re delighted to hear your experience matched the standards you’d expect from a reputable company. It’s great to know that from Michael’s straightforward quote through to the finished work, everything ran smoothly and to a high standard.

We will pass on your feedback to Paul & Dale; they really are top tradesmen and true gentlemen who take pride in every job. We’ll also pass on your thanks to Anthony for his support over the phone.

We really appreciate your comments and are so pleased you’re happy with the result.

Best regards,
The Tyneside Home Improvements Team

Advertisement
Rated 5 out of 5 stars

Beautiful extension/orangery

We initially went through Alpine with Ian and his son Oliver. These guys are fantastic especially with the VR experience showing what the reality can look like. THI done the build to a very high standard. There were a few hiccups during build but all these were resolved and rectified. The price was the price no silly add ons. All in all it’s made a huge difference in our dark home to now a fantastic family hangout, kitchen and an extra bedroom. The light now is unbelievable must be seen to be believed. Special thanks to the builders Dave and his team. Thankyou all so much Gill and the whole family xxx

June 18, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Gill,

Thank you so much for your lovely review and kind words. We’re delighted to hear how much you and your family are enjoying your new extension and the transformation it’s brought to your home.

It’s great to know that Ian, Oliver, Dave, and the whole team delivered a high standard of work and helped bring your vision to life. We really appreciate your patience during the build and your recognition of the team’s efforts to make everything right.

Wishing you many happy years enjoying your beautiful new space!

Best regards,
The Tyneside Home Improvements Team

Rated 4 out of 5 stars

Unfortunate delays but a professional team.

Having been messed about by builders we turned to THI for our orangery. It was a reasonably big project and therefore quite costly and unfortunately there were hiccups along the way. This meant that instead of taking 6-8 weeks to build (which we were told at point of sale) the build took a number of months.
However with it now complete that is in the past ! Without the delays would have been five stars for sure.
Most of the workmen that came were superb - most specifically the fitters, plasters and plumber. Anthony in the office was a godsend and has made our experience a much more positive one that it might otherwise have been.
We are very pleased with the end product !

May 31, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Lindie,

Thank you for taking the time to share your feedback.

We’re so pleased to hear that you’re happy with your new orangery and the quality of the finished work. We sincerely apologise for the delays you experienced along the way and appreciate your patience and understanding throughout the project.

It’s great to know our trades team and Anthony in the office helped make the process smoother for you. Your kind words mean a lot, and we’ll be sure to pass your thanks on to everyone involved.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

2nd Project with THI

Comprehensive team at THI covers every aspect of the project from initial design and planning through to the finishing touches.
Any problems are immediately actioned upon, Everyone is helpful and pleasant. Jo, Craig and Anthony in the office. Special mention for Stuart for his idea to reshape the front hallway to make the garage conversion possible! Also Damon the site manager is very good, he gets things done! I wouldn't hesitate to use THI again for any other work in the future.

August 18, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello John,

Thank you so much for your wonderful review and for choosing Tyneside Home Improvements again for your project.

We're delighted to hear how pleased you are with the service from start to finish, and it’s great to know the whole team – including Jo, Craig, Anthony, Stuart, and Damon – made such a positive impression. We’ll be sure to pass on your kind words to everyone involved.

It’s always a pleasure working with you and we truly appreciate your continued trust and recommendation.

Best regards,
The Tyneside Home Improvements Team

Rated 4 out of 5 stars

Garage conversion

We signed the contract for the work at end of Nov 2024, expecting the work to commence in March 25. We were informed work would start at end of April, then on 6th of May and workmen finally turned up on Tues 13th of May for the morning. We assumed because half days seemed to be the pattern that the team must have been on another job. We were later informed that as far as the Tyneside office was concerned, there should have been full days of work taking place. At most there were 2and a half days of inclement weather. The building was finally completed on the 8th of July. We had a few matters that needed further attention after that time. Although we are happy with the finished product, a three star rating would have been given if it hadn’t been for Anthony in the office’s help and cooperation throughout.

July 8, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Mrs Docherty,

Thank you for taking the time to share your feedback.

We’re pleased to hear that you’re happy with the finished result of your garage conversion and that Anthony’s support helped ensure things were resolved to your satisfaction.

However, we’re genuinely sorry for the delays and communication issues you experienced during the project. That’s not the level of service we aim to deliver, and we’ll be reviewing this internally to help prevent similar issues in future.

We really appreciate your patience and understanding throughout the process and your acknowledgement of our team’s efforts to put things right.

Best regards,
The Tyneside Home Improvements Team

Advertisement
Rated 5 out of 5 stars

10/10 for Tyneside Home Improvements

More than happy with the work which was carried out out father and son team Kev and Lewis. They worked tidy and put in the hours in to complete the job.
Previously we had leading design which we wanted to keep. We were told by other companies it was bespoke and would cost a lot more. Tyneside Home Improvements were able to closely match the design at a reasonable cost.

We love the product quality. The job and product has certainly exceeded our expectations

August 11, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Geri,

Thank you so much for your wonderful review!

We’re really pleased to hear how happy you are with both the workmanship and the product quality.

We’re very proud of the care and craftsmanship shown by our fitters, Kev and Lewis are a real credit to the company, and your comments capture exactly the ethos we strive for every day.

It’s especially rewarding to know we could match your existing design at a fair cost when others couldn’t. Exceeding expectations is always our goal, and we’re delighted you love the finished result.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

From sales through to after sales this…

From sales through to after sales this company have been excellent.
All staff have been professional and dedicated.
Trades couldn't have been more helpful.
Any remedial works have been dealt with promptly and to a hight standard.
No one has ever made me feel uncomfortable asking for small tweaks.

September 17, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Jan,

Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with us from start to finish.

Our team prides itself on being professional, dedicated and responsive, so it’s great to know this has come through in your journey with us.

We’re especially pleased that any remedial work and tweaks were handled to your satisfaction, nothing is ever too small when it comes to making sure our customers are happy.

We truly appreciate your kind words and support!

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Great Customer Service

A big thank you to Dale and Paul who popped out to complete some remedial work. They did an excellent job. Tyneside Home Improvements have delivered excellent after sales care and I’d highly recommend them.

September 10, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Mr & Mrs F,

Thank you so much for your kind review.

It’s lovely to hear how pleased you were with the remedial work and the aftercare you’ve received. Dale and Paul really do represent the values we hold dear, true gentlemen who will always go the extra mile to make sure everything is just right. They’re a real credit to our business, and your feedback will mean a lot to them.

We’re very grateful for your recommendation and pleased we could deliver the level of service you deserve.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

The guys that came out were lovely

The guys that came out were lovely, polite and did the work required while explaining it all to me. Thankyou

September 4, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Laura,

Thank you so much for your kind words!

We’re delighted to hear our team were polite, friendly and took the time to explain everything clearly.

We really appreciate your feedback.

Best regards,
The Tyneside Home Improvements Team

Advertisement
Rated 5 out of 5 stars

Victorian style windows.

Just had new windows fitted to our Victorian cottage. The fitters Kevin and Lewis did a brilliant job bearing in mind none of the walls were true. The work is of a high standard and the finished product looks fabulous. We will be having an orangery built by THI in a few months and we look forward to that.
Graham and Julie Finlay

September 4, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello,

Thank you so much, Graham and Julie, for your kind review!

We’re thrilled that your new windows look fabulous and that the standard of workmanship met your expectations. Our fitting teams take real pride in their work, and it’s great to hear the lovely feedback for Kevin and Lewis, we’ll be sure to pass it on.

We look forward to seeing you again soon.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Positive experience from start to finish

From start to finish everybody was polite and helpful. Lee the salesman was well presented, helpful and the quote that was given was the final price. All the staff involved in the build were fantastic, Jason, his son and the plasterer worked full days and left my home clean every day. The remedial work with dealt with swiftly thanks to Joanne and Anthony. The experience has left me feeling like I have dealt with a reputable firm. The only feedback I would give, is let the customer know as early as possible for any delays in the build times. An unusable space has been turned into one of my favourite rooms in the house. I have recommended THI to neighbours.

June 23, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Mrs L,

Thank you so much for your wonderful review.

We’re delighted to hear that your new space has already become one of your favourite rooms in the house. We will pass on your regards to Lee and let him know his professionalism made a great first impression, and we will also share your kind words with Jason, Aaron, Joanne, and Anthony.

Thank you for recommending us to your neighbours, it is the best compliment that we can get. It has been a pleasure working for you and we’re so glad we could help transform your home.

Best regards,
The Tyneside Home Improvements

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from Jo. Parts ordered and fitted in great time. Definitely recommend.

September 3, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Teresa,

Thank you so much for your kind feedback!

We’re delighted to hear Jo was able to provide you with fantastic service and get everything sorted so quickly.

Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Brilliant Customer service

We had so many problems with Pennine windows this firm Tyneside home improvements have restored my faith in Excellent service From the beginning of the gentleman coming out to assess the problems to the fitters They were amazing replaced French doors and have done a perfect job The two men who did it were brilliant, Very respectful and made us feel at ease after our problems with the original company They were very friendly amazing job done to perfection Will definitely recommend Tyneside home improvements

August 28, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Julie,

Thank you so much for your lovely review!

We’re really pleased we were able to help resolve the issues and give you the quality and service you deserve. It’s great to hear that from the first assessment right through to the fitting, you felt supported and reassured.

We’ll make sure to pass on your kind words to the team who carried out the work, they’ll be delighted to know their professionalism and friendly approach made such a positive impression.

Best regards,
The Tyneside Home Improvements Team

Advertisement
Rated 5 out of 5 stars

pany to be very…professional and friendly.

I found this company to be very professional from start to finish of the job. From Dan the salesman to Kev the fitter everyone was approachable and wanting to do a good job. When contacting the office again everyone was polite friendly and wanting me to be pleased with their work. I would definitely recommend Tyneside Home Improvements.

July 23, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Keith,

Thank you so much for your kind words!

We’re really pleased to hear that your experience was positive from start to finish. Dan, Kev, and the whole team will be delighted to know their efforts and friendly approach made such a difference.

It’s also great to hear the office team were able to support you throughout, they’ll be so happy to receive your feedback.

Thanks again for your recommendation and we look forward to helping you again in the future.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Dave and Ann

Kevin and his son Lewis were really good. They were considerate and respectful. The standard of work was exemplary. We live in an old house and the doors were not standard sizes nevertheless the company found correct doors which fitted our initial design choice.
We would absolutely recommend this company and if necessary we would use them again.

August 11, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello David,

Thank you so much for your wonderful feedback!

It’s lovely to hear how pleased you are with the new doors and the service you received. We will let Kevin and Lewis know you that you not only appreciated the quality of their work, but also their considerate and respectful approach.

It’s great to know we could find the right doors to match your design choice, even with the challenges of an older property. We are really grateful of your recommendation and would be more than happy to work with you again in the future.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

From start to finish Tyneside home…

From start to finish Tyneside home improvements has been extremely professional and friendly,the fitters Paul and Dan were excellent workers and did a great job so did the electrician and plasterers a credit to the company.all in a very stress free and straight forward process and I will definitely recommend and use this company again.

August 11, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Stephen,

Thank you so much for your kind review, Stephen.

We’re pleased to hear that the whole process felt stress-free and straightforward, that’s exactly what we aim for.

Paul and Dan will be thrilled to hear that their hard work stood out, and we’ll also pass on your praise to the electrician and plasterers who helped bring everything else together.

It was a pleasure working for you, and we appreciate your recommendation.

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Another great job by Tyneside H I

Tyneside Home Improvements have completed several jobs for me over the years and they never fail to impress me. Just had new windows and front door installed by Kevin and Lewis, no mess, no fuss, no problems. Very pleased again with THI. Well done.

August 5, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello John,

Thank you, John, for your continued trust and loyalty!

We’re so pleased you’re happy once again with your new windows and front door, and Kevin and Lewis will be delighted to know their tidy, hassle-free work hit the mark.

We really appreciate your kind words and look forward to helping you with any future projects.

Best regards,
The Tyneside Home Improvements Team

Advertisement
Rated 5 out of 5 stars

Another job well done !

This is the third time we have used THI & have been very pleased with the quality of work & final product.

We have recommended them to family & friends, who have since used them & they have also been very pleased with their finished building works.

We were very impressed with Paul & Grant, who carried out the building work on two of our projects, they were friendly, polite & excellent workers. Also we would like to mention the office team of THI who were excellent communicators, keeping us fully informed throughout the project.

We would not hesitate to recommend THI for any future building work & will definitely use them again.

November 29, 2024
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Christine,

Thank you so much for your continued trust and loyalty, it truly means the world to us that this is the third time you've chosen THI for your projects.

We're thrilled to hear that you've been consistently pleased with the quality of our work and that your family and friends have had similarly positive experiences. It’s wonderful to know that Paul and Grant made such a great impression with their professionalism and attitude, your praise will certainly be passed on to them, as well as to our office team who will be glad to hear their communication was appreciated.

Your recommendation and kind words are genuinely valued, and we look forward to working with you again on any future projects!

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Exceptional Service

From the initial consultation to the final sign off the service and professionalism was outstanding.
I would especially like to thank : Plasterer, Peter
Fitters, Jason & Aaron
Builders, Darren & Billy
Electrician, Dave
Plumber, Sean
Office, Angela
Installation Managers, Stuart & Damon

Although we had a few problems along the way these were always rectified and dealt with politely and professionally.
We would definitely recommend this company and wouldn’t hesitate to use them again.

April 21, 2025
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Victor,

Thank you so much for taking the time to leave such a thoughtful and detailed review. We're absolutely delighted to hear that you were pleased with the service and professionalism you received throughout your project.

We’ll be sure to pass on your kind words to Peter, Jason, Aaron, Darren, Billy, Dave, Sean, Angela, Stuart, and Damon – they’ll be thrilled to know their hard work was appreciated!

While we always aim for a smooth experience, we really appreciate your patience and understanding when any issues arose. We're glad they were resolved promptly and professionally.

Thank you again for your recommendation – it means a lot to us. We’d be more than happy to work with you again in the future!

Best regards,
The Tyneside Home Improvements Team

Rated 5 out of 5 stars

Lovely windows for our cottage.

We recently had the majority of windows replaced in our old stone cottage. This needed the removal of 13 sash windows which had been in place for a very long time so it wasn't an easy job. We had half replaced with sash windows and the rest with mock sash.
We are absolutely delighted with the results. Our windows look great both inside and outside and have definitely helped with heat retention.
Everyone we dealt with was really helpful and all the guys who worked on site were excellent.
We have now ordered windows / doors for our kitchen & utility and didn't hesitate to go straight back to Tyneside Home Improvements who are a company to trust. Thank-you to everyone involved.

December 2, 2024
Unprompted review
Tyneside Home Improvements logo

Reply from Tyneside Home Improvements

Hello Julie,

Thank you for your kind and detailed review. We're so pleased you're happy with the outcome of your window installation – particularly with a project of that size and complexity.

It's fantastic to hear the new windows have enhanced both the appearance and energy efficiency of your home, and that our team provided a positive experience throughout. Your feedback means a lot to everyone involved, both in the office and out on site.

We’re absolutely thrilled you’ve come back to us for your kitchen and utility – thank you for your trust and continued support.

Best regards,
The Tyneside Home Improvements Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look