Garage conversion
We signed the contract for the work at end of Nov 2024, expecting the work to commence in March 25. We were informed work would start at end of April, then on 6th of May and workmen finally turned up on Tues 13th of May for the morning. We assumed because half days seemed to be the pattern that the team must have been on another job. We were later informed that as far as the Tyneside office was concerned, there should have been full days of work taking place. At most there were 2and a half days of inclement weather. The building was finally completed on the 8th of July. We had a few matters that needed further attention after that time. Although we are happy with the finished product, a three star rating would have been given if it hadn’t been for Anthony in the office’s help and cooperation throughout.
Reply from Tyneside Home Improvements
Hello Mrs Docherty,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re happy with the finished result of your garage conversion and that Anthony’s support helped ensure things were resolved to your satisfaction.
However, we’re genuinely sorry for the delays and communication issues you experienced during the project. That’s not the level of service we aim to deliver, and we’ll be reviewing this internally to help prevent similar issues in future.
We really appreciate your patience and understanding throughout the process and your acknowledgement of our team’s efforts to put things right.
Best regards,
The Tyneside Home Improvements Team
