DX Home Improvements Ltd Reviews 387

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Andy and Lewis did a great job installing windows and doors in my property over three days. Their cheerful and helpful personalities made me feel confident in their workmanship. Furthermore, they left... See more

Rated 5 out of 5 stars

The guys that fitted the windows were great, they arrived in the morning, went non stop until they were done. Luke & Brad ensured I was happy with each window and the door, Andy & Lewis smashed... See more

Rated 5 out of 5 stars

From the first appointment with Darcey to the finished window installation everything went smoothly. Darcey was able to give me a good price for the three windows I needed replaced and showed me... See more

Company replied

Rated 4 out of 5 stars

Raymond gave a good start by giving an excellent briefing on the goods and services offered. I checked on other companies prices and then gave the job to DX Home. Poor timing on Day One as my ti... See more

We perform checks on reviews


Company details

  1. Window Installation Service
  2. Double Glazing Installer
  3. Home Improvement Store
  4. Roofing Contractor

Written by the company

We are a Modern Family run business with old fashioned principles. Providing 5-Star customer satisfaction is at the core of our business model, Relaxed Sales process and Expert Installation Teams. We pride ourselves in our 5 Star Experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Window installation

Andy and Lewis did a great job installing windows and doors in my property over three days. Their cheerful and helpful personalities made me feel confident in their workmanship. Furthermore, they left the house clean and safe each day. Thanks guys. Lorna

October 17, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Work good..Timing poor.. Info giving also or.

Raymond gave a good start by giving an excellent briefing on the goods and services offered. I checked on other companies prices and then gave the job to DX Home. Poor timing on Day One as my time slot, 8 to 10am, was not met and no home call, and I had to chase up the office. Got a reason but fitter only turned up at 11.30am, although they did do a good job on first two windows.
Day Two 9.50am arrival, this timing of arrivals is the main gripe, as they did get on with the fittings. Day Three finished last window by noon. Not a great job of tiding round outside of house and both downstairs window stiles are filthy, no sign of a clean up. Marks off for timing but windows and price were excellent.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Worked non stop to get the job done

The guys that fitted the windows were great, they arrived in the morning, went non stop until they were done.
Luke & Brad ensured I was happy with each window and the door, Andy & Lewis smashed out an all day job of getting a velux fitted. They were clean throughout, removed all the old stuff and they all cleaned behind them.
Cracking service, would defo use again

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Good job

Good job, speedily done. Guys were unobtrusive and clearly explained everything.

October 15, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Jackie

Thank you for your great feedback! We’re so glad to hear you were happy with the work and that our team made the process quick and easy while keeping you informed. We really appreciate you choosing DX Home Improvements.

Kind Regards

Angela

Head of Sales

Advertisement
Rated 5 out of 5 stars

From the first appointment with Darcey…

From the first appointment with Darcey to the finished window installation everything went smoothly. Darcey was able to give me a good price for the three windows I needed replaced and showed me a sample of the windows to be fitted.
From then on the office staff kept me informed of when the job would be done and managed to fit me in to their schedule very quickly.
The installation team were very professional and tidy.
I am very pleased with my new windows and would highly recommend DX home improvements.

September 8, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi James

Thanks a lot for your wonderful review! We’re so glad Darcey and the team made the whole process easy and that you’re pleased with your new windows. It means a lot that you’d recommend DX Home Improvements — enjoy your new windows .

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Two windows replaced

Two windows replaced. They look great. Father son duo great job.

October 8, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hello

Thank you so much for taking the time to give us a great Review
We are so glad you love your new windows .

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Excellent windows and doors installation

Have just had ten windows and two doors supplied and installed,very happy with the doors and windows,& the fitting team Jim,Liam & reece where excellent,straight into the job and brilliant work from them.
10/10

October 8, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Craig

Thank you so much for your fantastic feedback! We’re delighted to hear you’re happy with your new windows and doors. Jim, Liam, and Reece will be thrilled to know their hard work made such a great impression. We really appreciate your 10/10 review and are so pleased you chose DX Home Improvements!

Kind Regards
Angela
Head of Sales

Rated 4 out of 5 stars

Fantastic fitters

I had a large number of windows installed and fitted by Brad and Luke. They were absolutely first class and i couldn't fault them in any way.

October 2, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Alan ,

Thank you so much for your kind feedback! We’re delighted to hear you’re pleased with your new windows and the service you received. Brad and Luke will be thrilled to know their hard work and attention to detail made such a positive impression. We really appreciate your review and are so glad you chose DX Home Improvements!

Kind Regards

Angela

Head Of Sales

Advertisement
Rated 5 out of 5 stars

Just bought my house

Just bought my house. From the off told Gary the salesman don’t want a pitch just straight to the point. He knew where I was coming from and made it easier to make the deal. From his visit to getting it 5 windows and doors fitted was les than a month.
The fitter Jim and Rhys great friendly and funny guys. Nothing was a hassle and made the transition smooth and easy. Went through everything and the walk around afterwords to make sure I was happy or anything else they could do.
Absolutely flawless service
With the professionalism of the service and craftsmanship I have already booked again for a new bathroom price within the week.

Highly recommend and in my opinion cheaper than a few quotes I had

October 3, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Darren

Thank you so much for your fantastic review! We’re thrilled to hear you’re happy with your new windows and doors, and that Gary, Jim, and Rhys made the whole process smooth and stress-free. We take pride in delivering professional service and top-quality workmanship, so it’s great to know that came through.

We really appreciate your recommendation and are delighted you’ve chosen us again for your new bathroom — we’ll make sure you get the same high standard of service!

Thanks again for your trust and support.

Best regards,
Angela Head of Sales

Rated 5 out of 5 stars

Absolutely great service from start to…

Absolutely great service from start to finish, from Gary the salesman, Debbie in the office with her fantastic communication and helpfulness to the installers Bradley and Luke who were brilliant in did a fantastic job.... thanks guys,
Would I recommend this company again ..... Definitely

September 30, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Loner ,

What an amazing review — thank you! We’re so pleased to hear you had a great experience from start to finish. We’ll make sure to pass your kind words on to Gary, Debbie, Bradley, and Luke — they’ll be over the moon!
Thanks again for choosing us and for recommending our team.

Warm regards,
Angela
Head of Sales

Rated 5 out of 5 stars

Great price, product & service

Had nine windows & two doors fitted. Seamless professional service from start to finish. Very happy with quality of product, service & price.

September 23, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Lesley ,

Thanks so much for taking the time for the great review.
We are so happy you love your new windows and doors .

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

5 star company highly recommenced

From the Gary the sales person to Andy and Lewis the fitting team who went above and beyond to make sure everything was perfect they even hoovered after themselves
Absolutely 1st class company
The whole experience was hassle
Free and a absolute pleasure to deal with dx and I wouldn’t hesitate to use them again and I will definately recommend them

September 26, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Paul
Thank you so much for your fantastic 5-star review! 🌟
We’re delighted to hear that Gary, Andy, and Lewis made your experience such a positive one. Our team takes great pride in delivering excellent service from start to finish — and we’re glad their attention to detail (even down to the hoovering!) made a difference.
It’s wonderful to know that you found the whole process hassle-free and enjoyable. We truly appreciate your recommendation and look forward to working with you again in the future!

Best regards,
Angela
Head of Sales

Advertisement
Rated 5 out of 5 stars

Excellent customer service from all

Excellent customer service from all. Jim and Liam expertly, and efficiently, fitted new windows.

September 25, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Moya,

Thank you so much for your kind review.
We’re delighted to hear that you received excellent customer service from everyone involved, and that Jim and Liam did such a great job fitting your new windows efficiently and professionally.
Your feedback means a lot to us — we truly appreciate your support and for choosing DX!

Best regards,
Angela
Head of Sales

Rated 5 out of 5 stars

Just had 6 windows and front door…excellent workmanship

Just had 6 windows and front door fitted by Andy and Lewis excellent workmanship by both. Friendly worked hard for 2 days. Lewis even hoovered no mess left. Brilliant quality of windows and door. Great salesman Gary Higgins very informative. Highly recommend DX for windows and doors. Excellent service and professional in all departments. Well done to this company. Top guys Andy and Lewis.

September 23, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Lynn,

Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your new windows and front door. Andy and Lewis will be thrilled to know their hard work and attention to detail made such a great impression — and we’ll be sure to pass your kind words on to Gary as well.
It’s fantastic to know you found our service professional and hassle-free from start to finish. We truly appreciate your recommendation and your trust in DX!

Best regards,
Angela
Head of Sales

Rated 5 out of 5 stars

Good job ,Darcey was down to earth and…

Good job ,Darcey was down to earth and no massive sales pitch which was welcomed. Always kept in contact about any changes

September 9, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thanks so much for the great feedback!

We’re glad to hear you appreciated Darcey’s honest, no-pressure approach — that’s exactly how we like to do things at DX. Keeping our customers informed throughout the process is a big priority, so it’s great to hear that came across.

We really appreciate you taking the time to share your experience!

Best regards,
The DX Team

Rated 5 out of 5 stars

Fantastic service and product

DX Home Improvements has installed 3 new windows in my flat.
From the very first sales visit by Raymond (great job! All details about the product and help with financing application), then Richard who performed very detailed measurements and made sure everything will be perfect (it is indeed). Final visit by Harvey and Kenzie, the installation day, no mess no issues, perfectly fitted, new shiny windows. I was not stressed at all as Debbie (a customer service angel) was letting me know about every single step ahead. I was fully informed about everything and all my question were answered clearly (10⭐️ for Debbie)
Finally the star of the show the windows: fantastic product, soundproof, coldproof, windproof (this is important as the wind from the sea can be nasty). Seems that this glass is not attracting much dirt as well, still crystal clear since installation.
Thank you DX Home Improvements for a real Improvement and increased quality of living.
I would recommend 100%!

September 12, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Wow — thank you so much for such an incredible review! We’re absolutely delighted to hear that your experience with DX Home Improvements was smooth from start to finish.

Raymond, Richard, Harvey, Kenzie, and of course Debbie will be over the moon with your kind words — we’ll be sure to pass on your feedback. It’s great to know the team kept you informed and stress-free every step of the way, and that you're already noticing the quality of your new windows, especially with that sea breeze!

We truly appreciate your recommendation and are so pleased we could help improve the comfort and quality of your home. Enjoy those crystal-clear views, and please don’t hesitate to reach out if there’s anything else we can help with in the future.

Warmest regards,
The DX Team

Advertisement
Rated 5 out of 5 stars

New Windows…

Jim & Liam been here for the last 2 days taking out the old windows & installing 10 new windows. These guys were a pleasure to have here, arrived on time, worked all day until late to get the job finished, & when they left the place was spotless, both inside & out!!!!! I would highly recommend these guys to anyone!!! ☺️☺️
Ps: best bit... knock on my door late last night to say how good my windows looked ; could I have their number!!!! Well done Jim & Liam! 👏👏👏👏👏👏👏

September 23, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you so much for your kind words – we’re absolutely delighted to hear about your experience with Jim & Liam! 🙌

We pride ourselves on delivering not just quality products, but an exceptional service from start to finish – and it sounds like the boys have smashed it again. 💪

We’ll be sure to pass on your comments to them – they’ll be buzzing to hear the neighbour even asked for their number! 👏

Thanks again for choosing DX Home Improvements – we really appreciate the recommendation and look forward to helping anyone you send our way!

Warm regards,
The DX Team

Rated 5 out of 5 stars

Great 5 stars

Had 8 windows and 2 doors fitted and couldn’t be happier with the service. The fitters were really friendly yet professional, worked efficiently, and did a fantastic job. Everything was finished to a high standard and they made sure to clean up thoroughly afterwards. Highly recommend!

September 23, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you so much for your fantastic feedback! We’re thrilled to hear you’re happy with your new windows and doors — and even more delighted that our fitters delivered the friendly, professional service we strive for every day.

Attention to detail and cleanliness are so important to us, so it’s great to know everything was finished to a high standard. Your recommendation means a lot to the whole team!

Thanks again for choosing DX Home Improvements — we’re here if you need anything in the future.

Warm regards,
The DX Team

Rated 5 out of 5 stars

My experience with DX was nothing but…

My experience with DX was nothing but positive. I had them replace my front door. Communication was excellent. The job itself - quick and clean. Would recommend.

September 22, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you for your kind words and for taking the time to share your experience!

We’re so pleased to hear everything from communication to installation went smoothly and that you’re happy with your new front door. Quick, clean, and hassle-free is exactly what we aim for — and it’s great to know we delivered.

We truly appreciate your recommendation and support — thank you again for choosing DX Home Improvements!

Best regards,
The DX Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look