Budget Windows Ltd  Reviews 256

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the friendliness and helpfulness of the staff. Consumers appreciate being kept informed throughout the entire process, from initial contact to installation. People also mention the high quality of the products and the professional workmanship of the installation teams. Consumers express satisfaction with the efficient and tidy work carried out by the fitters, who are often described as friendly and respectful. Reviewers also appreciate the clear communication and helpful advice provided by the company's representatives. While opinions on pricing vary, the overall sentiment towards the company remains highly positive, with many customers recommending their services.

Based on these reviews

Rated 5 out of 5 stars

Gary and Adam did a brilliant job, both very friendly and helpful even gave advice on how to keep the sealant clean and advice on how to put back up the blinds and hekped sort out the old cables hidde... See more

Company replied

Rated 5 out of 5 stars

The whole team who looked after me in the run up to, fitting and after care of my new patio door were wonderful. From start to finish everyone I dealt with was very friendly and helpful and I couldn'... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service from all staff we had contact with. Friendly, professional salesman who gave all the information we needed. A huge thank you to Owen for arranging everything for us. Great quali... See more

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Rated 5 out of 5 stars

1st class service from start to finish. Kim kept me updated at every step from quotation to completion. Great quality windows and door. Jonathan and Michael were excellent clean and tidy workers cover... See more

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Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

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Rated 5 out of 5 stars
Verified

salesman who came out was professional polite friendly not pushy and knew exactly what I wanted .. Everything explained and followed up brilliant

Company replied

Rated 5 out of 5 stars

I had a new external door and blown window glass fitted upstairs. John and Johnny, the fitters turned up on time, were polite and friendly. Tidied the area up when finished in super fast time no probl... See more

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Rated 5 out of 5 stars

From first contact through to installation really professional company.Rob turned up exactly as arranged removed old patio door took time to prepare for new sliding door once fitted really looked g... See more

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Rated 5 out of 5 stars

From start to finish l couldn't fault the company in any way. From initial sales person to surveyor to fitting. Everything was exceptionally good the fitters came on time and worked non stop they we... See more

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Rated 5 out of 5 stars

Our Victorian home looks in-keeping with its age, now we have had sash-style windows fitted everywhere. The installation was hassle-free and the workmen were professional and super clean. It’s been... See more

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Rated 5 out of 5 stars

We recently had the front of our house done with a new front door, bay window and upstairs window. Daz and Rob did a fantastic job with installing these for us, making sure our new windows and door we... See more

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Rated 5 out of 5 stars

I had 3 new sash style windows fitted at the front of my 1860s house. I chose green to match the period of the house. Rob the installer did an excellent job both inside and out and I've had many posit... See more

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Rated 5 out of 5 stars
Verified

From the first conversation with Alison who kept me informed of any updates and scheduling to all the team involved. The two guys that came to install the three windows, arrived slightly earlier t... See more

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Rated 5 out of 5 stars

From the start everyone involved in the decision to go with Budget Windows was exactly what you would hope for, informative, straight forward, helpful and friendly. The fitters arrived on the time ar... See more

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Rated 5 out of 5 stars

Our experience with this company replacing our back door and window was first class. From start to finish, we were kept informed by staff, especially Debs, who was very friendly and dealt with any of... See more

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Rated 5 out of 5 stars

Fantastic from start to finish!! I would definitely recommend Budget. Everyone I came in contact with was very friendly and professional but a special shout out to Rob, who fitted the door to exact... See more

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Rated 5 out of 5 stars

Excellent service from Budget windows. I had a bedroom bay window fitted by Rob. He’s a super guy , helpful and friendly and he did a marvellous job . Clean and tidy workmanship . He definitely deserv... See more

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Rated 5 out of 5 stars

The team turned up punctual set up and worked thoroughly and efficiently keeping the work area clean and tidy all the way through the installation. They where very polite and friendly. The experience... See more

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Rated 5 out of 5 stars

From sales to installation everything has gone great. Extremely happy that everything that was sold to me was what I received, install team (Daniel and Phil) were great, really helpful and professiona... See more

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Rated 5 out of 5 stars

Door fitted today by 2 lads who have done a fantastic job, turned up on time and were very professional (thank you). Every sales person or representative I have dealt with throughout the process have... See more

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Rated 5 out of 5 stars
Verified

Excellent new doors fitted but due to one of their suppliers causing problems its taken a bit of time to get there. No problems keeping a tab on progress and this week now fully fitted by Rob, thank y... See more

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Rated 5 out of 5 stars
Verified

Excellent service good price for what we got the engineers were very good and clean no mess left after they were finished we had kev & tony

Company replied

Rated 5 out of 5 stars

Really helpful company from start to finish! Kept us well informed, and the fitters were excellent - really thorough, great product and they cleared everything up after them - plus a phone call later... See more

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Rated 4 out of 5 stars

After a few hiccups (losing original survey sheet and then being measured incorrectly) we have finally had our new door and frame installed. Excellent work by the 2 installers couldn't of wished for a... See more

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Rated 5 out of 5 stars

Recently had windows and doors fitted was a little worried if I'd made the right choice as I'd never heard of the company before. I was not disappointed Debs the installation co -ordinator was bri... See more

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Rated 5 out of 5 stars

From contacting Budget windows to completion of our order Budget windows have been professional and very helpful. They have given excellent advice and listened to our needs. There window fitters arriv... See more

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Rated 5 out of 5 stars

Replacement of two windows and a door in kitchen. Arrived when they said they would. Took about 2.5 hours to complete the job. Efficient and tidied up afterwards. Good attitude. Pleased with the work.... See more

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Rated 5 out of 5 stars

The instalation of my window was great. Budget Windows carried out a very good job. They arrived on the expected day. Motor access to my home was difficult but the window fitters still managed to... See more

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Rated 5 out of 5 stars

Ben was very helpful with ideas and options.Mark and Adam were canny lads who installed the windows.The communication from the office staff and follow up are spot on.Well pleased with every aspect and... See more

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Rated 5 out of 5 stars

The guys turned up as stated 8am,carroed out their works in a tidy and professional manner ansmd explained the locking mechanism and cleaning methods. And the door looks great Thanks Mr and mrs Sum... See more

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Rated 5 out of 5 stars

The two fitters that installed the windows were fantastic. They were very fast, efficient, friendly and professional. We did not have to make them food or drinks as they brought their own and we ba... See more

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Rated 5 out of 5 stars

The two fitters who visited were extremely professional and courteous, they were finished with the job very quickly tidied up after themselves and then explained everything to us. l can't recommend th... See more

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Rated 5 out of 5 stars

We are gratefully satisfied with the service provided by the company. All explained clearly, questions answered, easy communication with customer service, friendly staff. We have the back door recent... See more

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Rated 5 out of 5 stars

Had our windows and new front door fitted today, Gary and Adam have done an awesome job fitting! Very freindly and polite. Would recommend both Budget Windows and the lads to anyone of my family and f... See more

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Rated 4 out of 5 stars

The fitters arrived on time, were friendly and did a great job. Communication from the customer service team was excellent throughout. It would have been 5 stars but for the fact that the unit had th... See more

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Rated 5 out of 5 stars

Budget Windows has just replaced a window and a pedestrian door on my garage. The process was painless. Quotes were received promptly, and the work was booked in and completed as scheduled. I'm ver... See more

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Rated 5 out of 5 stars

Had my windows replaced with this company & from start to finish it has been 5 star+++ From our quote from Chris to the 2 great guys who worked their socks off for the 2 days it took for our windows t... See more

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Rated 5 out of 5 stars

Today I had my kitchen back door installed. Rob the installer was friendly and professional. He explained about the components of the door which make it secure and robust.Then he set to work and... See more

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Rated 5 out of 5 stars

We are very delighted at the quality and fitting of our windows,by Rob.His work is immaculate.He was very respectful to our home .He cleared up everywhere leaving us with our beautiful new windows.A... See more

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Rated 5 out of 5 stars

Budget told us fitters would arrive between 8/9 bang on 8 they arrived. Introduced themselves and straight on with the job. What a team first class job they never stopped fitted 11 windows and 2 doors... See more

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Rated 5 out of 5 stars

We had a front door fitted by Gary & Adam on Friday. What a great job they did, excellent team work from both of them, out with the old and in with the new in no time at all. They were very tidy an... See more

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Rated 5 out of 5 stars

Great communication from start to finish and everyone i spoke to throughout the process gave exact timescales and were very knowledgeable and friendly. The 2 lads that carried out the installation wer... See more

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Rated 5 out of 5 stars
Verified

I was a little apprehensive when opening the door to someone who had knocked at my door . After explaining that he was in the area and offering a home improvement service (Widows and doors) . This wa... See more

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Rated 5 out of 5 stars

Very helpful start to finish was kept well informed throughout the whole process. Fitters did a professional job to a high standard thanks very much

Company replied

Rated 5 out of 5 stars
Verified

Brilliant, listened to what we wanted and gave us exactly that. From sale to instalation everyone was really professional and friendly. The job was perfectly done. Really pleased.

Company replied

Rated 5 out of 5 stars

The installation was a professional job the fitters were clean and tidy there was no problem with that the fitters observed health and safety in there approach to the installation. The job was inspect... See more

Company replied

Rated 5 out of 5 stars
Verified

Really happy with the company they exceeded my expectations. They were professional and tidy. I would highly recommend this company for any home improvements

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Rated 5 out of 5 stars

We would highly recommend Budget windows.The team that helped us from the initial appointment to the end sign off were professional, friendly and couldn’t fault their work.

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Rated 5 out of 5 stars

We have had two lots of windows supplied and fitted by Budget windows. They were very professional on there fitting and leaving everything clean and tidy. We did have a small problem with one of the w... See more

Company replied

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Company details

  1. Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

great new windows

sales man came to house and explained about the type off windows we wanted. took all details and gave us a price that we agreed on. made arrangements to have them fitted in 3 weeks. just in time for winter coming. looking forward to having great windows without any drafts.

October 6, 2025
Rated 2 out of 5 stars
Verified

Bit too much pressure from salesman

Bit too much pressure from salesman
Made clear from beginning was getting more than one quote
Very expensive considering called budget windows!!

October 7, 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Fiona, I'm sorry to hear that you felt pressure from our representative, it is certainly not what we are about nor how we expect them to act. We do have your information, so I will ensure that the matter is looked into and I'd like to get senior management to contact you personally. Thanks for highlighting this to us.

Rated 4 out of 5 stars

Positive experience with this company

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable.
Would definately recommend. I dropped one star purely because the skip was a day late and workmen had to put the rubble onto their truck to remove

October 8, 2025
Unprompted review
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Reply from Budget Windows Ltd

Dear Angela, thank you for taking the time to share details about your experience with us, we really appreciate it. I’m obviously disappointed to have a star dropped due to something outside of our control but will speak with the skip hire company to let them know the impact their lateness has had on our business. Thank you for saying you’d recommend us though, that really is the mark of how satisfied our customers are.

Rated 5 out of 5 stars

Gary and Adam did a brilliant job

Gary and Adam did a brilliant job, both very friendly and helpful even gave advice on how to keep the sealant clean and advice on how to put back up the blinds and hekped sort out the old cables hidden under the old windows. I couldn't fault there work.

October 3, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear JohnPaul, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

Very helpful, friendly & professional

The whole team who looked after me in the run up to, fitting and after care of my new patio door were wonderful. From start to finish everyone I dealt with was very friendly and helpful and I couldn't have asked for any better fitters. They were very nice and also professional. Everything was dealt with in a timely manner and I would recommend this firm to anyone.
The customer care has been brilliant. I will not hesitate to return when I need anymore replacement windows or doors. Thank you so much.

September 3, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear KAJ, thanks so much for your lovely review, and especially for saying you’d recommend us, we really do appreciate it.

Rated 5 out of 5 stars
Verified

Brilliant

salesman who came out was professional polite friendly not pushy and knew exactly what I wanted ..
Everything explained and followed up brilliant

September 23, 2025
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Reply from Budget Windows Ltd

Dear Dawn, thank you very much for taking to the time to post your feedback, we really appreciate it.

Rated 5 out of 5 stars
Verified

Fantastic customer service

Great customer service from all staff we had contact with. Friendly, professional salesman who gave all the information we needed. A huge thank you to Owen for arranging everything for us. Great quality of window offered and a great price. Looking forward to getting my new windows installed.

September 4, 2025
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Reply from Budget Windows Ltd

Dear Adele, thanks very for your feedback, it’s greatly appreciated.

Rated 5 out of 5 stars
Verified

Excellent service good price for what…

Excellent service good price for what we got the engineers were very good and clean no mess left after they were finished we had kev & tony

July 1, 2025
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Reply from Budget Windows Ltd

Dear Derek, thanks very much for your kind words, we really do appreciate it.

Rated 5 out of 5 stars

Two external doors

I'm very happy with my doors, the team did a very thorough job.

August 29, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Richie, thank you very much for your review, we really do appreciate the feedback.

Rated 5 out of 5 stars

New external door fitted

I had a new external door and blown window glass fitted upstairs. John and Johnny, the fitters turned up on time, were polite and friendly. Tidied the area up when finished in super fast time no problems. Kim in the office also deserves a mention as she kept me up to date on progress and did a couple of follow-up calls to ensure everything was good. Can't fault the service from these people. Well done!

August 25, 2025
Unprompted review
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Reply from Budget Windows Ltd

Dear Hilary, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it. Thanks also for giving a mention to the people involved in you job, I’m sure they’ll be delighted to read this.

Rated 5 out of 5 stars

Replacement of two windows and a door…

Replacement of two windows and a door in kitchen. Arrived when they said they would. Took about 2.5 hours to complete the job. Efficient and tidied up afterwards. Good attitude. Pleased with the work.

August 20, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Pam, thanks very much for your feedback, it’s greatly appreciated.

Rated 5 out of 5 stars
Verified

Windows And Doors

Really happy with the company they exceeded my expectations. They were professional and tidy. I would highly recommend this company for any home improvements

January 28, 2025
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Reply from Budget Windows Ltd

Dear Adam, thank you so much for saying you’d recommend us, it really is greatly appreciated and obviously brilliant to hear how happy you are with the work carried out.

Rated 2 out of 5 stars

My order was 2 doors

My order was 2 doors, firstly the salesmen said they use there own fitters which is not correct as they use subcontractors, if I had know this I wouldn't of went with budget windows. Once my doors arrived the fitters only fitted one door which was poorly fitted and the 2nd door frame was not the correct size. So then had to wait 6 weeks for the 2nd door which was fitted by Jonathan and Michael which was fitted correctly and at a high standard which then showed how bad the 1st door was fitted. Contacted the customer service and Kim was very helpful and arranged a refit of the 1st door which took just under 3 weeks. Michael and Jonathan completed the refit again at a high standard. The question I ask myself why was the doors fitted originally at the standard required. I was going to get a quote for my front door from budget but my experience with the company was not good . I would not recommend the company to anyone.

May 30, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andy, thank you for providing feedback about your experience with us. I’m very sorry to hear that you aren’t completely happy with aspects of the sale and the installation, it’s certainly not our intention to mislead you in any way, so if you could kindly provide some further information to help us identify you, we will investigate to find out what happened at the quote stage. In relation to the installation, I’m delighted that it’s now completed to a high standard, which you are correct in saying should have happened first time around. Again we will find out what went wrong and use this to improve our service in the future. Thank you for highlighting this to us.

Dear Andy, thank you for providing the information, we will be in touch with you once we have completed the investigation.

Rated 5 out of 5 stars

First class work

From the start everyone involved in the decision to go with Budget Windows was exactly what you would hope for, informative, straight forward, helpful and friendly. The fitters arrived on the time arranged and it was a joy to watch them, like a well oiled machine. They took time and pride to get the work just right.
We would not hesitate to recommend Budget. First class work and product.

July 3, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear A S, thanks so much for saying you’d recommend us, we really appreciate it and I’m obviously thrilled to hear how pleased you are with the service we provided.

Rated 5 out of 5 stars

1st class service from start to finish

1st class service from start to finish. Kim kept me updated at every step from quotation to completion. Great quality windows and door. Jonathan and Michael were excellent clean and tidy workers covering all carpets, beds and worktops where work was carried out. Very polite and courteous. Working none stop from 8.30am until 8pm going the extra mile to get the job finished. Would certainly recommend Budget windows to all.

July 9, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Thank you so much for saying you’d recommend us, we really do appreciate it. Thanks also for giving a shout out to all of the people involved in your project and I’m sure they’ll be thrilled to read this.

Rated 5 out of 5 stars

Professional Fitters

Professional Fitters
Very happy with the installation

July 4, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Ann, thanks very much for your feedback, we really appreciate it.

Rated 5 out of 5 stars

The installation was a professional job…

The installation was a professional job the fitters were clean and tidy there was no problem with that the fitters observed health and safety in there approach to the installation. The job was inspected by a manager immediately after installation. A great job done in a professional way thank you very much

July 4, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Malcolm, thanks very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

I stronly recommend windows plus roofs / budget widows.

Friendly fast and super efficient service, I was kept informed every step of the way by Kim, and nothing was too much for John and Johnny the window fitters who worked extremely hard and did a fantastic job.

July 8, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andy, thank you very much for your review, we really do appreciate the feedback and thanks also for giving the team involved with your project a shout out, I'm sure they'll be delighted to read this.

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