Swift Direct Blinds Reviews 51,316

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their exceptional quality and reasonable pricing. Consumers appreciate the user-friendly website, which offers clear instructions for measuring, ensuring a seamless ordering process. The detailed processing and tracking information provided throughout the order journey is also well-received. People are particularly impressed with the swift delivery service and the careful packaging, which guarantees that the blinds arrive in perfect condition. The customer service team receives accolades for their helpfulness and professionalism, with staff members like Gemma, Paul, Ellie and Joshua being specifically mentioned for their outstanding support in resolving issues and providing guidance. Overall, consumers express high satisfaction with the entire experience, from initial inquiry to final installation.

Based on these reviews

Rated 5 out of 5 stars
Verified

My venician blinds has just arrived and I can't express how happy I am to see them fitting perfectly in my window recess . I'm also very proud of myself for making correct measurements. Everything lo... See more

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Rated 5 out of 5 stars
Verified

Was dubious about the blinds initially as the prices were more than affordable but checked the reviews and that helped with the decision to go for Swift Blinds. Really easy to order, arrived so quickl... See more

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Rated 5 out of 5 stars
Verified

Great detail on their website on how to correctly measure your window. Even a video. Makes ordering the correct size easy. Great blinds easy to fit. I already had some of their blinds and had no hesit... See more

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Rated 5 out of 5 stars
Verified

Excellent service and quality. I was skeptical as the blind I ordered was a third of the price of anywhere else I could see online. It arrived quickly, correct size and super easy to fit. Will definit... See more

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Rated 5 out of 5 stars
Verified

I bought stick on blinds for my bifolding doors and french windows. Delivery was ok took a week from placing order and all well packaged. Product is great they take minutes to fit and look amazin... See more

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Rated 5 out of 5 stars

The whole experience of ordering and receiving My blinds was excellent. The blinds arrived well before expected thanks to Mark. The blinds were better than I expected and the quality was great. They a... See more

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Rated 5 out of 5 stars

Truly outstanding customer service from Gemma. I called to say the headrails had arrived but no fabric slats. I got a verbal explanation of what actions she would pursue to find my missing blinds foll... See more

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Rated 4 out of 5 stars
Verified

Great looking product. Super fabric: rich blue colour and a solid blackout. The blind is a very snug fit but works well. The delivery of our blind was frustrating, however. It took 5 attempts over t... See more

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Rated 4 out of 5 stars
Verified

Delivery was quick and good. The products have good quality. One item with dimensions 152x206 it became so heavy, screws definitely not sufficient, I used big ones instead of them.

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Rated 5 out of 5 stars

I’ve used Swift before and recently purchased some new made-to-measure blinds after moving home. There was a great selection of fabrics and styles all at differing prices to match the varying budg... See more

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Rated 5 out of 5 stars

So happy with my purchase from swift, beautiful blinds and excellent quality and price.spoke to Gemma who could not have been more helpful, exceptional customer service.thank you so much

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Rated 5 out of 5 stars
Verified

Having had 8 wooden blinds recently and was extremely impressed, the bathroom venetian blinds order was duly sent off. Narrow slatted aluminium fitted perfectly. Some quite old blinds (21 years old)... See more

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Rated 5 out of 5 stars

I have another excellent blind from Swift Direct Blinds. Have bought from them before and all very good quality. I did have a slight issue with this one but Ellie and the customer service team got it... See more

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Rated 5 out of 5 stars

Contact Swift Direct as I needed some replacement weights at the bottom of the slats on some vertical blinds. The replacement parts were not listed on the website but via the chat got in touch with Ju... See more

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Rated 5 out of 5 stars

Just fitted my wooden white blinds with tapes, all I could say was WOW !! My windows look brand new and look STUNNING!! Service was spot on 1st sample got lost, they sent out another actual blinds del... See more

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Rated 4 out of 5 stars
Verified

Lovely blind, excellent quality materials. Delivered as scheduled. Easy installation. Unfortunately the chain to the clutch/roller mechanism was not set correctly. The chain easy connect... See more

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Rated 5 out of 5 stars
Verified

What an excellent service from start to finish. Read how to measure up properly and you should have no problems, that's the key. I ordered my twist n fit blind for the bathroom with my measuremen... See more

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Rated 5 out of 5 stars
Verified

I'm sure everyone has doubts when ordering bespoke products from a website. It's not like going to a store and seeing and handling the goods. So I could not believe the total perfection of the blinds... See more

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Rated 5 out of 5 stars

Very impressed!! It took me a little while searching online trying to find the right place to replace my black vertical blinds - Swift Direct Blinds had the exact ones I was looking for and they... See more

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Rated 5 out of 5 stars
Verified

The products I chose for my windows have been finished to a high standard with impeccable measurement guides for the options available. Excellent!

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Rated 5 out of 5 stars
Verified

One of my blinds broke after three years. After a bit of back and forth, it was agreed that the best solution was to replace it under the five-year guarantee. Although my original blinds were no long... See more

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Rated 5 out of 5 stars
Verified

A pleasure to respond to a trusted review. From the moment of confirming my order to receiving my blind was truly outstanding. Gold Standard. So good I'm looking forward to my next window experience.

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Rated 5 out of 5 stars
Verified

The experience was so easy. We had free samples of the material to choose first and the delivery came sooner than expected and look great. We didn’t want to spend too much but still have something tha... See more

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Rated 5 out of 5 stars

My interaction with Swift Blinds has been very courteous, the responses to my questions were helpful and prompt . I am very happy with the quality of the blinds I purchased. A modern and light feeling... See more

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Rated 4 out of 5 stars
Verified

Blind was perfect, knocked off a star because I paid for next day delivery and it didn't arrive next day! It was only a few quid more than standard delivery, but hey! Next day is next day. Perhaps wit... See more

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Rated 5 out of 5 stars

After reading some reviews I almost didn't order! I am so glad I did, I ordered 2 blinds of the Premier Taped Grained Bright White. I ordered recess and allowed for 15mm to be taken off and the me... See more

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Rated 5 out of 5 stars

I had an excellent experience with Swift Direct Blinds. When I needed help with my blinds under warranty, Joshua from the Customer Service team was extremely helpful and professional. He arranged... See more

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Rated 5 out of 5 stars
Verified

I recently ordered some blinds from and you and I am delighted with them! I was a bit nervous with the measuring so chatted online to one of your agents first about taking the measurements.... See more

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Rated 3 out of 5 stars
Verified

I wish I could give them 5 stars as I expected so much better from this company. The blind I ordered took 7 days to arrive, it's good quality and easy to install but the opening/closing mechanism is t... See more

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Rated 5 out of 5 stars
Verified

Excellent experience: one phone call, the advisor was prompt sent me the exact link of my description and guide on unnecessary measurements not required for the choice of my blind. Indeed, it is swif... See more

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Rated 5 out of 5 stars
Verified

After having a bad experience with a different blind company I didn’t have high hopes but the blinds are amazing! Great quality! They look amazing but what stands out most about swift blinds is the cu... See more

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Rated 5 out of 5 stars

Paul was absolutely amazing who took the the time to sort an issue with my order on A sunday and phoned me back exactly when he said.Paul is a credit to your Company and has guaranteed to make a lifel... See more

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Rated 5 out of 5 stars

Ordered the wrong size brackets for my shutters, but Gemma was great - she resolved everything quickly, personably and without hassle, ordering me some replacement parts from the supplier. Thanks f... See more

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Rated 5 out of 5 stars
Verified

Really pleased from start to finish Ordering was simple and delivery extremely fast and efficient with tracking every step of the way Would definitely recommend and will be using again in the futur... See more

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Rated 5 out of 5 stars
Verified

Website is easy to use with helpful info on measuring for your blind. Communication on ordering was clear and timely. My blind was as expected, good quality, extremely well packaged and therefore inta... See more

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Rated 5 out of 5 stars

Absolutely 5 star service. Paul was a breath of fresh air to talk too and made blind shopping fun. Lots of laugh out loads moments, great insight shared so I feel fully confident in the using swift di... See more

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Rated 5 out of 5 stars

I wanted a blind that was sheer and would still let the light through and I found the perfect one with Swift Blinds. It is just right for my bedroom. Part of the reason I chose Swift was... See more

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Rated 5 out of 5 stars
Verified

Fast delivery despite the blinds were made to measure. All arrived and easy to install. Had a problem with one blind and customer service was excellent, resolving the issue promptly. Would definitely... See more

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Rated 5 out of 5 stars
Verified

Easy to use measuring guide. Good selection of colours and finishes. Quick delivery and well made product. Second purchase from this site and have recommended to friends.

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Rated 4 out of 5 stars
Verified

The blinds are great and shipped in about a week, however the fittings guide is rubbish. I found a video guide on YouTube from another vendor that was much more helpful

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Rated 4 out of 5 stars
Verified

Great products, and excellent information on how to install them. The only downside was communication, I emailed their customer service more than once regarding an outstanding item, but never had a re... See more

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Rated 4 out of 5 stars
Verified

I lovely fitted blind and excellent price. The instructions were terrible and misleading and we had a job getting the blind up but luckily we made it work!

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Rated 5 out of 5 stars

Fast delivery, good communication. Blinds came as adverised and look great for the price. Easy to order and instructions on how to put up.

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Rated 5 out of 5 stars
Verified

Great quality blinds (competitively priced), good customer service and well packaged. Will definitely continue to use this company for any blinds I purchase.

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Rated 4 out of 5 stars
Verified

Slow delivery with track information that either doesn’t work or is incorrect. Blind otherwise fantastic

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Rated 5 out of 5 stars
Verified

I ordered 4 taped blinds and I love them. The process was really easy and they are easy to install.

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery Good quality blinds Reasonably priced

Company replied

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Company details

  1. Blinds Shop
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Interior Designer
  5. Window Treatment Store

Written by the company

SwiftDirectBlinds.co.uk , the new home of Direct Blinds, is an online-only brand wholly owned by Swift Direct Blinds Ltd, supplying quality, made-to-measure window blinds direct from the internet to customers nationwide. Established in 1969, we are still family-run. We are based in Huddersfield, West Yorkshire and have over 50 years' experience in manufacturing and supplying all types of window blind products. Our vast range of fabrics and materials are drawn from all leading UK suppliers to the blind industry. Unlike most blind companies online, the vast majority of our blinds are made in our own factories by our own skilled workforce, employed from the local area using both traditional and modern manufacturing methods in order to produce high-quality blinds and curtains that are then shipped directly to you – a hard-to-beat service from an unbeatable company. Our partner manufacturers, when used, are mostly UK-based, and each one has years of experience in supplying quality, made-to-measure blinds and curtains. Swift Direct Blinds Ltd has been was a full member of the British Blind & Shutters Association for over 30 years – your guarantee of a high-quality, reliable and established supplier.

Buy with confidence with SizeSure

Free replacement blinds if your measurements are wrong

Free replacement blinds if your measurements are wrong
It's really easy to get the correct size for your blinds (you can use our measuring guides and videos) but everyone makes mistakes sometimes. So, in the unlikely event your blinds don't fit when you get them, you are now covered with our free replacement blind offer on our made to measure blinds service - SizeSure. All you need to do is inform us of your new size requirements (within 15 days of product receipt) and we'll send your replacement. Terms and conditions apply. This offer does not include shutters, curtains and ready made products. Swift Direct Blinds reserve right to charge an extra fee for larger replacement blinds. See our sizesure page on our website for more details and our terms and conditions

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Super

They keep you in the loop from the time you place your order. Arrived on time. Great price. Easy to install

October 1, 2025
Rated 5 out of 5 stars
Verified

Blind arrived quickly

Blind arrived quickly, unfortunately the pull cord end was damaged, but a quick call to customer service who asked me to send a photo and they will replace, thank you so much

October 3, 2025
Rated 5 out of 5 stars
Verified

Second purchase and again exceptional

Second purchase and again exceptional, perfect fit, quick turnaround from ordering to delivery, well packed and instructions easy to follow, would recommend

October 3, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Briana,

Thank you so much for coming back to us for a second time — we’re thrilled to hear everything was exceptional again.

It’s great to know the blinds were a perfect fit, arrived quickly, and that the instructions were easy to follow.

We really appreciate your recommendation and continued support. If there’s anything you need in the future, we’re always happy to help.

Kind regards
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars
Verified

Would highly recommend

Beautifully made and delivered promptly

September 27, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Nikki,

Thank you so much for your kind words and recommendation.

We're delighted to hear that your blinds were beautifully made, delivered promptly, and met your expectations.

If you ever need anything else or have questions in the future, we’re always here to help.

Kind regards,
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars
Verified

Great quality blinds.

October 2, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Elizabeth,

Thank you for your great review.

We're so pleased to hear you're happy with the quality of your blinds — it's always lovely to know our products are hitting the mark.

If you ever need anything else, we’re here to help.

Kind regards,
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars
Verified

Delivery

Delivery, and quality.

October 2, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Brian,

Thank you so much for the five-star review.

We're delighted to hear you were pleased with both the delivery and the quality of your blinds.

If you ever need anything else, we’re always here to help.

Kind regards
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars

Superb company and outstanding customer service

The relationship with the company doesn’t end when they deliver your blinds. We had an issue (no fault of theirs) and the after service was probably the best I have ever experienced from a company. Whether it’s for domestic or business, would HIGHLY recommend them!

June 17, 2025
Unprompted review
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Claire,

Thank you so much for your incredible review.

We're absolutely delighted to hear that you've had such a positive experience with us — especially with the support Christian provided. He’ll be thrilled to know his efforts made such a strong impression.

We’re proud to offer continued support beyond delivery, and it’s great to know that’s been felt. Whether it’s for home or business, we’re always here to help and truly appreciate your recommendation.

kind regards,
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars

Swift blinds are the best

Swift blinds are the best I had a issue with one of the blinds I bought from them Christian the gentleman that was dealing with the issue went above and beyond to sort the issue out for me which I’m happy to say he did with a replacement blind I really can’t fault them at all this is the second time we have had blinds from them and if need blinds in the future won’t hesitate to use them again

October 16, 2025
Unprompted review
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Dawn,

Thank you so much for your fantastic review.

We're thrilled to hear that Christian was able to go above and beyond to resolve the issue for you — he’ll be really pleased to know his support made such a difference.

It’s great to hear this is your second time ordering from us, and we’re honoured to have earned your trust again. We look forward to helping with any future blind needs — don’t hesitate to reach out when you're ready.

Kind regards
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars

I cannot believe how good Caitlen C was…

I cannot believe how good Caitlen C was with my order , when I realised that I had ordered the wrong size I immediately sent a email to inform them of my mistake Caitlen C sorted it for me . I will be definitely recommending swift blinds to all my friends and family. Thank you

October 16, 2025
Unprompted review
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Michelle,

Thank you so much for your fantastic review! We're thrilled to hear how impressed you were with Caitlen’s support — she’ll be delighted to know her help made such a difference.

It’s great that we were able to resolve the sizing issue quickly for you, and we truly appreciate your recommendation to friends and family. If you ever need anything else, we’re always here to help.

Kind regards,
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars
Verified

Swift direct by name and by nature!

Swift direct by name and by nature!
So pleased with the service from Swift - made to measure and they all fit perfectly.
I certainly will be using g Swift Blinds again in the future.
I can highly recommend this company.

September 28, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Susan,

Thank you so much for your fantastic review.

We're thrilled to hear that your made-to-measure blinds fit perfectly and that you were pleased with the service from us.

We really appreciate your recommendation and look forward to helping you again in the future.

Kind regards
The Team @ Swift Direct Blinds

Rated 5 out of 5 stars
Verified

Top kit at right price

Absolutely brilliant, easy to fit n look great, fantastic quality delivered quick n good communication

September 29, 2025
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Hi Paul,

Thank you so much for your brilliant review.

We're thrilled to hear that your blinds were easy to fit, arrived quickly, and look fantastic.

It’s great to know you’re happy with the quality and communication too. If you ever need anything else, we’re always here to help.

Kind regards,
The Team @ Swift Direct Blinds

Rated 1 out of 5 stars

Very poor fittings

Better fitting instructions with stronger clips the side clips were not close enough to fix the blinds too. Had to make up our own clips to fit the blinds ourselves.

October 16, 2025
Unprompted review
Swift Direct Blinds logo

Reply from Swift Direct Blinds

Dear Robert,

Thank you for your feedback, and we're really sorry to hear about the issues you've experienced with the fittings and instructions.

We’ve sent a request via Trustpilot for some additional details, such as your order number, so we can look into this properly and see how we can help resolve it. Your comments about the clips and instructions are very helpful, and we’ll be sure to pass them on to our product team for review.

We appreciate your patience and hope to get this sorted for you as soon as possible.

Kind regards,
The Team @ Swift Direct Blinds

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