United Kingdom
Review of Victoria's Secret
Poor show! All the white bras I looked at were grubby and stained. They said they'd get new stock but want me to come back for it or pay for it to be delivered. :/ no one was interested in any customer care. At Westfield.
Review of Nouvar
These rip off merchants have many outlets, they are based in the Netherlands. To get your money back, you must inform your card issuer. It doesn't matter if it's a credit or debit card, or paypal! They will get your money back for you!
I do not need any help, my bank forced them to give full refund.
Reply from Nouvar
HI Tracey,
We’re very sorry to hear about your experience and the frustration this has caused. We’d really like to look into this and help resolve it for you.
Could you please share your order number so we can review your case and assist you directly? We appreciate your patience and the opportunity to make things right.
Kind regards,
Team Nouvar
Review of Fasoni
This is one if many outlets for TLE Ltd. Based in Netherlands. To get your money back, just inform your payment card issuer. It doesn't matter if it's credit or debit card. Your bank will pursue these rip off merchants and get your money back. Don't let them get away with it!
Review of Bohomoon
Deals are misleading. It says buy the £100 goodie bag for £30. In the £100 goodie bag is 20 items. In the £30 goodie bag is 5 items. I select £100 goodie bag at deal price of £30 and there is only 5 items :/ So, it's not the £100 goodie bag is it? I don't have order number bc I saw it wasn't as advertised before I paid!
Reply from Bohomoon
Hello Tracey, we are really sorry to hear you feel this way. Our Goodie Bag bundles are each priced individually, and the contents are clearly listed in the product description. If you would like any help placing an order, we would be more than happy to go through the different Goodie Bags we offer and explain the pricing in more detail to make sure everything is clear. Thank you for your feedback.
Review of Aurora London
False advertising! For anyone who doesn't know: when these vile ppl rip you off, you can inform your card provider, it doesn't matter if you pay with a debit or credit card, they can pursue these criminals on your behalf and get your money back! Don't let them get away with it!
Review of Aurora London
This is an outlet for TLE LTD, they use lots of outlets to sell their poor copies and trick ppl. Shoes not as advertised. Horrible quality. :( these vile rip off merchants have sent nasty low quality copies of the advertised shoe. I thought I had not looked properly due to poor eye sight so I didn't try to return in time. These con artists refuse to refund bc the 2 weeks has passed. They are criminals.
Review of Swift Direct Blinds
I lovely fitted blind and excellent price. The instructions were terrible and misleading and we had a job getting the blind up but luckily we made it work!
Reply from Swift Direct Blinds
Hi Tracey,
Thank you for your feedback.
We're so glad to hear you're happy with your blind and the price – it’s great to know it fits well and looks lovely.
We're really sorry the instructions caused confusion. That’s not the experience we want for our customers, and we appreciate you sticking with it to get the blind up. We do have clearer instructions and helpful video guides available on our website, and we’re always happy to assist if you need any extra support.
Thanks again for your honest review – it helps us improve.
Kind regards
The Team @ Swift Direct Blinds
Review of Mystique Fashion
For anyone who is not aware. When these scumbags rip you off, you can inform your card provider, it doesn't matter if it's a credit or debit card, and they will pursue them and get your money back. Don't let them get away with it!
Review of The Range
A love my new armchair. Defo good value and comfy. Am thinking about getting another one. :)
Review of Evri
They said they tried to deliver and were unable but I was sitting by the door waiting. :( then they said they would try next day but no msg or notification has been rec'd! Tracking is not working... :/
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Review of Disneyplus
Constant technical probs - can't watch anything without technical interruption. I cancelled on app and they still took subscription and I had to do it again online and take screen shots :/
Review of Zoom by Ocado
Driver doesn't come to the door, had to go looking as he said he couldn't deliver. Item missing cost £3.25, only £2.25 refunded :/
They replied that they can not nake adjustment to the refund once it's done so they are keeping my money!
I made further complaint and was refunded in full
Reply from Zoom by Ocado
Hello Tracey. We're sorry to hear about your last order with us. We'd love to help out and see what's happened here. We've requested a bit more information from you so we can look into this properly.
Review of Debenhams
I searched for 100% cotton bedding and when it came it was polyester mix. I tried to return and had to email them 3 times just to get a return label. 3 weeks later I had to ask where my refund was and then it was processed. They did not refund the delivery fee despite sending the wrong item! Horrible service AND product! :(
Edit: I have not actually been refunded. I rec'd an email last week stating that the refund was processed but the funds have not been received by me. I have completed the request for more info but have given the wrong order number due to having ordered several items. Please advise. Edit: Thank you for the refunds but please be aware that I did give notice and reasons for return. I had to send 2 emails explaining why I wanted to return.
Reply from Debenhams
UPDATE
Hi Tracey,
Thank you for sending over the details, I have located the correct order number relating to the bedding. The bedding has been received, and the refund for £12.76 is already processing, and will be back in your original card payment account no later than 16th July.
Due to the issue you have stated with the item, on this occasion, I have refunded the delivery fee and returns fee now for a total of £4.98. This will be back in your account no later than 26th July. These costs have not been automatically refunded as we weren't contacted before the return was made about there being an issue. For future orders, please reach out to our customer services team and they will be happy to resolve any issues you have promptly.
Take care
- Rebecca
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Hi Tracey,
Thank you for taking the time to leave a review on your recent experience, and I am sorry to hear that you received an incorrect item, and that the delivery fee wasn't refunded upon return.
Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Take care,
- Rebecca
Review of SpoiledChild
They advertise 'try before you buy' but ask you to pay delivery, which gives them your card details and they take the full amount straight away, without pernission! They are basically thieves...
The reply is incorrect! They tried to take the full amount three times!
I already contacted them, they fed me the line about 'holding' the funds! I decided to go with a different brand, there are plenty to choose from...
Reply from SpoiledChild
We understand your concerns. Please contact our customer support team at hello@spoiledchild.com so we can look into what happened and resolve the issue immediately.
Review of Octopus Energy
It appears that Octopus is trying to help me pay less which I appreciate as I do not understand much about the charges. Hopefully it will be cheaper now that I have switched
Review of Virgin Media
I complained to Virgin about terrible broadband, and non existent customer service and they have responded by demanding this months payment early!
HORRENDOUS!
Reply from Virgin Media
Hi Tracey,
Thank you once again for posting a review. We're sorry to hear about the poor experience you've had and that you feel this way.
Trustpilot is a third party review site and, as such, we don't have access to account information, nor are we able to enter into a conversation with you to assist here directly.
This is why we post a variety of available contact methods to assist you in getting the help that you need as soon as possible.
Regards,
Daniel
Review of Scopely
Every time you have a go it tries to force you on to addictive gambling sites :(
Review of Virgin Media
The broadband is terrible! And when you ask for help: customer service is terrible! I am switching...
Reply from Virgin Media
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
We're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Review of Jumpman Gaming
They do not always process withdrawals! They do not respond to any messages. Ever. I lost winnings and closed my acct. There are many other, better sites.
Review of Mirror Bingo
There are withdrawal fees AND restructions so much that I have lost winnings. There's no point playing here if they don't let you have your winnings. Not just id checks, they are norm. But only 1 withdrawal a day?! There's too many other sites!
