kimberly

Hi Kimberly,

Thank you for your feedback.

We're really glad to hear you're happy with the blind itself—it's great to know the quality met your expectations.

We’re sorry about the issues with the delivery tracking. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re reviewing this internally to help improve the accuracy and reliability of our tracking updates going forward.

Thanks again for your support, and please don’t hesitate to reach out if you need anything else.

Kind regards,
The Team @ Swift Direct Blinds

Hi Kimberly,

I'm so sorry you feel this way, I can see that our team looked into this for you and that the correct roll of wallpaper was sent. They explained that wallpapers do have different batch numbers and that this may have been from a different batch to the sample you received so although it's the same wallpaper it may have had a slight tinge of difference.

Unfortunately you contacted us once the wallpaper was applied to your wall, this is why our team were unable to escalate this any further. If it hadn't been applied to your wall we could have looked into escalating this for you and tried our best to get a batch number that was right for you. I'm sorry you feel this way but I hope you can understand this from our point of view.

Many thanks,
Team RH