This has been a great experience from start to finish.  My inquiry was responded to within hours and I easily set up my appointment with Alex.  Alex had a wonderful sense of my hesitation to try something new and had the perfect solution for my living and dining room windows.  Carlos installed everything today and I am loving my refreshed rooms.  Both Alex and Carlos are pros at what they do.  I will definitely recommend Stoneside to others and will use them again for future window needs.

Perfect fit, great quality beautiful blinds.  Ordering was simple and they communicated when the product was in production and then shipped.   Installation instructions could be better, but once you figure out what the diagram means, they are easy to install.

Scam of a company. Stay away. They respond to bad reviews with a "hey, reach out to us so we can fix what went wrong" so it looks like they are taking responsibility. So you reach out to them...But then you never hear from them again. Lifetime warranty = scam! Customer satisfaction = scam! Had issues with this company from day one.  But they already had my money so I felt stuck. I wish I just disputed the credit card charge and got my money back. Garbage product! Garbage company!! Way too expensive for the garbage they send you. Shop elsewhere!

I’m extremely happy with my blackout shades from Ublockout! They fit perfectly and arrived quickly. The quality is excellent. They block out every bit of light, not even the slightest leak. I work rotating shifts and sometimes need total darkness during the day, and these shades deliver exactly that. I’ve even noticed they seem to reduce outside noise a bit, which is a nice bonus even though they’re not meant for soundproofing. They were very pricey, but I feel they’re well worth the money. Highly recommend them if you’re serious about getting a truly dark room.

The wrong product arrived weeks late. Each time I called and emailed about receiving the correct item I was lied to about a replacement being in the post. 

The person subsequently either ignored my calls or pretended to be two different people.  

Awful experience, terrible human being, worse customer service. 

The fabrics feel premium, and the samples made it easy to visualize everything before committing. Communication was clear throughout the process, and my order arrived well-packaged and exactly as described. They made me the exact size I specified! It looks perfect.

I had a great experience with the team, friendly staff and very helpful. They have a super nice selection of fabrics. I am in the early stages of my home remodel and definitely will call them again.

Thank you! Everything was excellent, I love my blinds and they were delivered quickly.

Avoid at all costs! Very long story short, this is currently escalated and being investigated by Queensland Office of Fair Trading.

THEY DO NOT HONOUR WARRANTY, THEY COMPLETELY IGNORE YOU UNLESS YOU WARN ABOUT ESCALATING FURTHER, THEY HAVE NO COMMUNICATION AT ALL, THEY TELL YOU TO SPEND MONEY OUT OF YOUR POCKET TO FIX THEIR FAULTY PRODUCTS, THEY TRY AND TELL YOU WHAT THEY WILL OFFER YOU EVEN THOUGH FOR MAJOR FAILURES UNDER ACL YOU GET TO CHOOSE THE REPAIR, REPLACEMENT OR REFUND!

- Some of the things they have done to me as a customer include:

- Sold me faulty curtains that were extremely difficult to open and close from day one.

- When I contacted them in July to advise of the issue, they told me to go out of my way and purchase products AT MY OWN EXPENSE and fix the curtains myself which didn't even work. This is already a BREACH OF AUSTRALIAN CONSUMER LAW by making a customer spend their own money to fix an issue with a brand new faulty product.

- When I contacted them again to ask if someone could come out and even sending them photos and videos of the faulty product, I was COMPLETELY IGNORED.

- I sent 5 FOLLOW UP EMAILS and even an online form contact because I received NO COMMUNICATION AT ALL FOR A MONTH!

- Only when I warned I would escalate did I finally hear from them, proving that my emails were received DIYBlinds just chose to ignore me. This pattern continued at a later date as well that I was completely ignored until warning about escalation and then instantly would get a response from them!

-They finally booked a service appointment for 4 pm 11/09 - 2 MONTHS LATER. I had to take time off work resulting in LOST WAGES and guess what? NO ONE ATTENDED! NOT ONE SINGLE PHONE CALL, TEXT OR EMAIL THAT DAY. I even waited until the next day for any form of communication, but as the pattern continued, I received NOTHING.

- I once again warned of escalation and they responded STRAIGHT AWAY.

- THEY DECLINED MY FORMAL COMPLAINT LETTER REQUESTING A PROPER REMEDY and so I told them under my rights as a consumer if they did not accept my remedy, I am legally entitled to a full refund plus compensation.

- Despite this, they continued and still continue to try and dictate outcomes at their discretion which is a partial refund and still trying to book in someone to come out. I have already told them I no longer accept repair attempts or service calls. AUSTRALIAN CONSUMER LAW CLEARLY STATES THE CONSUMER DECIDES THE REMEDY FOR A MAJOR FAILURE WHICH IS EITHER A REPAIR (WHICH I ALREADY TRIED), REPLACEMENT OR REFUND PLUS COMPENSATION). Yet, they chose to still completely ignore me and not refund me or compensate me for lost wages, out of pocket expenses, lost time etc.

- I have attempted every avenue and even inserting my rights under ACL as advised by ACCC and they still will not refund me.

- As such, I have been in direct contact with ACCC and Queensland Office of Fair Trading who have BOTH CONFIRMED MY RIGHTS UNDER ACL and I have now formally raised a case to be investigated.

To this day October 9th 2025, I have still not received my refund or compensation as I am legally entitled to, and if DIYBlinds continue to not do so, I will let Office of Fair Trading handle it for me and will take this as far as necessary.

Just avoid at all costs!

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Recently reviewed companies

Stoneside Blinds & Shades

SelectBlinds

Blinds To Go

Schuette

UBlockout

Charles Rowley UK

Luxdrape

Exotic Shades & Draperies

Blindsgalore

diyblinds.com.au

Newest companies

3HLinen

Extremetrekzone

Mosquiteras.org

Luxdrape

Exotic Shades & Draperies

Thefamilyshutterco

W & P Blinds

Charlotte Blinds

Brightlineblinds

Joydeco

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