I GOT THE SERVICE THAT I'VE BECOME USED TO DELIVERING A1 PRODUCT FOR THE A1 ENGLISH BREED HE GETS MIX OF THE BRILLIANT DENTAL BISCUITS THAT WITH THE HELP OF A BIT OF TWEAKING VIA PET PLANET HQ, IE CUT... See more
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Company details
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Petplanet Pet Store is the UK's #1 for Pet Supplies. We Guarantee lowest UK prices and offer rapid delivery on a huge range of Dog and Cat Products
Contact info
5 Kingsthorne Park, EH54 5DB, Livingston, United Kingdom
- 01506605150
- www.petplanet.co.uk
Hasn’t replied to negative reviews
Great way to buy items for pet
Regularly purchase cat litter and other items for my cat. Easy ordering, plenty of choice (often with offers available) plus loyalty points Quick delivery - free over a certain amount, and have never had any problems
Always great service from Pet Planet
Always great service from Pet Planet, I ordered at Crufts and as usual the delivery was superquick, the prices are good and all the staff helpful & friendly. Have used them for years and will continue to do so.
Pet Planet offers hassle free shopping…
Pet Planet offers hassle free shopping experience. I am very happy I found them. They provide dog food that no other shop does. So I will remain a customer for sure.
Wouldn’t use again.
I paid £9 for weekend delivery due to rescuing a hamster in a sorry state, so I needed food and substrate ASAP the hamster food was not packaged in a protective way and therefore completely smashed and split open by the 12.5kg bag of substrate. Lots of the food was completely crushed and because I had no idea how long it had been out of packaging I deemed it not fit for use.
I was offered a 50% refund or a replacement if I sent the hamster food back to them. They genuinely asked me to pick up all the loose hamster food from the bottom of a huge box, repackage it and send it back to them despite seeing the pictures. Honestly ridiculous and has put me off using them again. I now have a subscription with bitiba, much cheaper too :)
Great price, arrived quickly
Ordered a replacement tray for my chinchilla’s cage (with £8.99 delivery for the weekend.)
Price of the tray was great, arrived on time and was well packaged.
Very happy!
Top Notch
Great value, fair fast delivery. Always room for improvement as had trouble send message online. Made up by calling and receiving amazing customer service from Louise.
I was lucky enough to win a £40 gift…
I was lucky enough to win a £40 gift card for pet planet, so I treated my cat Olive to a new cat tower, the website it really easy to navigate, the product has a full description and measurements, and plenty of pictures of the products. When purchasing items you gain points which is always great 😊 the delivery was very fast and delivered by yodel, I got a 1 hour time slot which was handy. The cat tower was very easy to put together and was in purrfect condition. Will definitely be a repeat customer 😺
Great Local Company
I've used Pet Planet on a few occasions. I often get items here for my dog that I struggle to get elsewhere. Service is always quick and well priced.
Great products
Very prompt service. Ordered goods on Sunday and they were delivered on Wednesday. Excellent choice of products, good quality and great prices.
I've been shopping with pet planet over…
I've been shopping with pet planet over a year or so now, they have a wide variety of items for your pet wether it's food grooming health treats .very good prices Delivery is Quick,and I won't shop anywhere else keep it up Happy shopper
Received secondhand items and then ignored by customer service
Ordered two cat baskets for almost £100. When I received them, one of them was clearly secondhand and in much poorer condition than the other one, with no label. I called straight away to arrange a replacement and they told me to email some photographs, which I did. Despite emailing and contacting through the website, I never heard back.
Dont use this company
I ordered 2 bags of dog food and the smaller was delivered but the large one (worth £77) was not. After immediately querying this with petplanet I was basically accused of lying. Yes the box has been recorded as 16kg on the label, and I would have queried this with DPD if I had been handed the delivery in person. Why would I steal dog food?!!
Excellent range of pet products
Excellent range of pet products, from food to bedding to toys. Their delivery time of 3-4 days has always been on point every time I placed an order. Excellent communication during the whole process.
Great Service
The product was a good price but unfortunately, on receipt, it was damaged. A phone call to Petplanet and the issue was resolved.
When a company looks after their clients like they did they deserve to be highly recommended.
Thank you
Quick efficient services
Quick efficient services. Providing goods at a competitive price
Couldn't be better
Couldn't be better - the product I need, at a competitive price AND free delivery when spending over £45.
The PetPlanet website works smoothly and is easy to navigate, payment processing was swift and problem free with several options available.
Overall, I would have no hesitation in recommending PetPlanet to anyone else
I do not recommend this company. One of the worse customer service dept
I've ordered from Pet Planet for a number of years now. I've had 2 issues, the first issue was a couple of years ago, and the 2nd issue was a delivery I received today. Basically 4 x dry dog food 7.5kg each with a best before date of July 2025 so 4 months to use which isn't great, I normally get a year or more with my order at Pets At Home (I go between Pets At Home and Pet Planet depending on price however won't be using Pet Planet again). Having contacted customer service, I must say how unimpressed I am with them. The first time I had an issue I wasn't impressed and it hasn't improved so I have therefore decided I won't be using them again. You need good customer service when things go wrong, it's all very well when things are delivered with no issues, however, the minute things aren't quite right and you call them they aren't good. They offered to return the pet food, no apology, an explanation which isn't correct and I have to repackage and leave out for collection. Between the 4 bags its 30kg which I can't lift and the time and energy it takes to repackage etc I can't be bothered which I'm sure they are counting on. I like to have a 6 month supply of dog food so I'm organised and not running last minute, that shouldn't matter, you should get dog food with a very minimum of 6 months I would even say a year on dry dog food !!!!! I did offer to keep 2 of the dry food at a reduced cost as I didn't want to pay full price for an item with such a short shelf life, however, I was told no and they had organised Yodel to pick up next week, a date which I haven't even said is ok and I have to repackage and they will then refund if all ok on arrival. I can't recommend as it's the last time I will use pet planet. Dealing with someone called Kirsty who has no customer service at all!!! Just be wary and check dates of best before if you do order from this company and don't expect good customer service if anything goes wrong. I'm less than impressed.
Ordered a crate
Ordered a crate, dog bowl and bone.
Received an email saying would be delivered by yodel-
Opened the delivery to find a bottle of Molton Brown shampoo.
When I click back on original confirmation email it’s now stating order has been delivered.
Where is my order and will I be receiving it? If not a full refund will be needed.
Petplanet, a great site
I have been using Petplanet for some years now for cat supplies, they have an excellent range, even prescription cat food.
They also provide great customer service on the VERY rare occasion I've needed it.
Lastly, I like the reward points they offer, a little something back for our loyalty
Wide range of excellent products
I discovered PetPlanet in 2016 when I was preparing for the arrival of my first puppy, and over the years have bought crates, grooming equipment, toys, food, treats, etc. She's 9 later this year, and I still check PetPlanet's website when I'm looking for something new
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