Petplanet Reviews 3,421

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the competitive prices and the wide selection of products available, ranging from food and treats to toys and grooming equipment. Many customers highlight the convenience of home delivery, especially for heavy items like dog food, and some also mention the ease of navigating the website. Consumers also appreciate the reward points program. However, some reviewers report mixed experiences with delivery, citing delays and issues with the courier service. Some people have also reported problems with customer service, particularly regarding returns or order discrepancies. Despite these issues, many customers praise the company's responsiveness in resolving problems and their commitment to customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars

I GOT THE SERVICE THAT I'VE BECOME USED TO DELIVERING A1 PRODUCT FOR THE A1 ENGLISH BREED HE GETS MIX OF THE BRILLIANT DENTAL BISCUITS THAT WITH THE HELP OF A BIT OF TWEAKING VIA PET PLANET HQ, IE CUT... See more

Rated 4 out of 5 stars

If you want to buy good quality products at a decent price this is where to shop. They cover everything from pet toys to pet food with a fabulous range and a different variety of suppliers. Deliver... See more

Rated 4 out of 5 stars

After a frustrating time trying to order, a charming woman got back to me and had the problem sorted in no time. She then waited whilst i checked through payment, as there was a glitch on the time... See more

Company replied

Rated 4 out of 5 stars
Verified

I have used Petplanet several times, as products are competitively priced and usally delivered fairly promptly. In the last case I was told at checkout that one item would be delayed, enabling me to c... See more

Company replied

Rated 5 out of 5 stars

Always a good, quick service from Petplanet. I received a free bag of dog food to trial as it is similar to the one I was purchasing but much cheaper. Would highly recommend.

Rated 5 out of 5 stars

I had trouble ordering online as their payment provider made updates. I called to submit the order and discovered a technical error. PP responds to emails and customers can call. Appreciate the... See more

Rated 5 out of 5 stars

I have been using Petplanet for some years now for cat supplies, they have an excellent range, even prescription cat food. They also provide great customer service on the VERY rare occasion I've nee... See more

Rated 5 out of 5 stars

Pet Planet very helpful with their range of products and suggestions. Ferguson dog food is excellent. Full of protein low in carbohydrates. It has settled my dogs stomach and both dogs thoroughly th... See more

Rated 5 out of 5 stars

Have used Petplanet for some time now. Always a good range and good prices with quick delivery. Only ever had 1 issue with a delivery and the customer service received was absolutely outstanding. I... See more

Rated 5 out of 5 stars

I discovered PetPlanet in 2016 when I was preparing for the arrival of my first puppy, and over the years have bought crates, grooming equipment, toys, food, treats, etc. She's 9 later this year, and... See more

Rated 5 out of 5 stars

Good prices and excellent service. My order was shipped promptly by petplanet but Yodel only delivered half of the order. A short email to petplanets customer service team resulted in them sorting t... See more

Rated 5 out of 5 stars

I was lucky enough to win a £40 gift card for pet planet, so I treated my cat Olive to a new cat tower, the website it really easy to navigate, the product has a full description and measurements, and... See more

Rated 5 out of 5 stars

Pet Planet is a fantastic company to deal with. Transactions are smooth and delivery very fast and reliable. We purchased the One Fast Cat Wheel, along with some other goodies. The wheel was easily... See more

Rated 5 out of 5 stars

I am a fairly new customer to Pet Planet, but so far, I am really impressed with the choice of products available, the prices and delivery. I have multiple cats (I run a long-term, self-funded cat res... See more

Rated 5 out of 5 stars

They are always quick to deliver. One order sent was capsules instead of tablets which my dog won’t have as a treat, they refunded me half back as I said I could still use them in his food. Much che... See more

Rated 5 out of 5 stars

Re: Thistlers Natural Yak Snack Dog Chew - Large Really amazing dog chew for dogs that normally get through chews with a couple of chomps and a swallow. This kept our border collie cross going fo... See more

Rated 5 out of 5 stars

Buying dog food fo 2 dogs so its quite expensive. Pet planet is very competitive in price And we get free postage..customer service has been very helpful if we have needed to change anything.

Rated 5 out of 5 stars

Quality products at competitive prices. Have used for well over 10 years and will continue to purchase these products and Kong extreme toys. Customer service is excellent as they have always been pol... See more

Rated 5 out of 5 stars

Pet planet processed my order quickly and it was received within the time that they stated unlike the previous company that I had ordered from. The products arrived in perfect condition. The cat litte... See more

Rated 2 out of 5 stars

Ref no: 3500644 ordered a dog lead on 4th May said it was dispatched on the 6th May and yodel are saying they still don't have it. Can not get through due to high number of calls which must mean they... See more

Rated 2 out of 5 stars

I have had the same problems as the last few reviews! My money has been taken twice after the website crashed when trying to place my order but I have only received one confirmation email. I have... See more

Company replied

Rated 3 out of 5 stars

The products, prices and website experience are all fine. I would just caution about delivery times. Standard delivery is often over a week, or more within the UK. To be fair they are very clear... See more

Rated 2 out of 5 stars

Pet Planet are a good company, I have had success with them in the past. However they have let me down over the recent week. 2 orders which has been processed and then just disappear. Money reimbursed... See more

Company replied

Rated 3 out of 5 stars

Whilst I can't fault the wet and dry food items that I ordered for my cat, I have to mention that the cat carrier I ordered was very poor quality, and would struggle to fit anything other than a young... See more

Rated 2 out of 5 stars

I have used this company many times over the head with no upset until I need to return an item. The charges are ridiculously high and the courier i wqs told to use when knowing what the problem item w... See more

Company replied

Rated 2 out of 5 stars

Impressed with the range of products and prices, I ordered a number of items in readiness for the arrival of two kittens. I paid extra for next day delivery and at the time of writing - four days aft... See more

Company replied

Rated 5 out of 5 stars
Verified

Whenever I require pet products my first stop is always Petplanet. They always have the product I need and it is always great value and the delivery is prompt. I have only ever had one problem, and... See more

Rated 5 out of 5 stars
Verified

I ordered the dog food from PetPlanet and it arrived very quickly and I was kept informed at each stage that my order had been accepted, then dispatched so I felt in control of the ordering process. H... See more

Rated 5 out of 5 stars
Verified

I would not hesitate to recommend Pet Planet to anyone who wants a super speedy, super friendly and super priced selection of anything for your pet! I ve tried MANY other pet shops, both high street a... See more

Rated 5 out of 5 stars
Verified

I am so glad I have discovered Petplanet and will purchase all my pet/wildlife products from them in future. Had a small problem with the wrong dog food being sent and it was dealt with promptly and... See more

Rated 3 out of 5 stars

UPDATE....RECIEVED PART REFUND AS GESTURE AS BELOW, THANK YOU...SEEMS JUST A BAD ONE OFF EXPERIENCE! WILL TRY AGAIN SOON X Sadly I am disappointed with the service recieved from Pet Planet, the pr... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the website clear and easy to understand (it needs to be for me!) and Petplanet provided everything you could want for your pet and more. The travel crate for my boisterous puppy came promptl... See more

Rated 5 out of 5 stars
Verified

Bought an extending lead, didn't really think it would be up to much coz of the low sale price but thought I would chance it as I've bought from Petplanet before without any problems but usually foods... See more

Rated 5 out of 5 stars
Verified

Very happy with my new cat carrier, spacious and easy to build. chose the Pink one, its more of a soft pink,which though very nice, i wish i had chosen the Orange one as it looks a bit more vibrant. G... See more

Rated 4 out of 5 stars
Verified

The service, delivery etc using Pet Planet is excellant. I puechased various products and the only one i disliked and was unsuitable was the pettex paper litter, i bought this for young kittesn as i a... See more

Rated 3 out of 5 stars
Verified

I was advised when completing the order that it would take seven days for the two (identical) items to be in stock. This was fine. The first item was dispatched no problem, but I only found out when... See more

Company replied

Rated 3 out of 5 stars

Courier Service's tracking system was waste of time. Advised would be delivered by certain date but this came & went. Took 2 days longer than originally advised to delivery. Customer service was not t... See more

Rated 3 out of 5 stars
Verified

I looked at purchasing two restraints for my car (clips onto harness and seat belt in car) buying 2 from your company was going to cost with postage in excess of £14 Instead I bought exactly the s... See more

Rated 3 out of 5 stars

Great fast service. Free delivery is £10 up on other firms and you need to price compare with other sites. The big negative with this site is they bombard your mailbox daily which I find annoying. I... See more

Rated 3 out of 5 stars

Very slow to dispatch. Took 9 days from ordering to be delivered. The item I really needed arrived too late. I wasn't given the option during checking out my basket to pay for express delivery. The bo... See more

Company replied

Rated 3 out of 5 stars

Second time I’ve used this supplier. Good prices and wide range of items but rubbish delivery, alarm bells should’ve rung when I saw it was Yodel. Been waiting over a week for some in stock items, del... See more

Rated 3 out of 5 stars

3453095 Above order placed 19th March nothing received and no reply to emails. Appreciate difficult times and things taking longer but need to know if order on way as running low on food now. Only... See more

Company replied

Rated 4 out of 5 stars
Verified

I only bought a small item (organic catnip) so not really able to give a substantive review. However, very happy to have discovered organic catnip. Our two cats went mad!! One cat discovered the... See more

Rated 2 out of 5 stars
Verified

Ordered Sunday now Friday still waiting!! So annoying, says 48 hours delivery on website, its misleading. I wish i'd of read reviews on here before ordering. Use cheap couriers that you only ever... See more

Company replied

Rated 5 out of 5 stars

PetPlanet have offered amazing customer service. I was bulk buying Orijen dog food on subscription, which reduced the price. This was great but one month they also sent a 2kg bag of Fergusson food for... See more

Rated 4 out of 5 stars

The replacement dog door flap I ordered was broken when it arrived. Customer service asked that I send pictures which I did at approx 4pm by 7pm I had confirmation that a replacement had been dispatch... See more

Rated 5 out of 5 stars

I have recently started using Ramsay senior dog food for my two bull terriers due to our regular brand being discontinued. Fortunately I had a third of bag of original dog food left and so able to gra... See more

Rated 5 out of 5 stars

Wasn't aware of this company until I did a search for a specific product ( Glandex anal tablets for dogs) and what's more their price was very good. Delivery was quick and what's more I discovered... See more

Rated 2 out of 5 stars

I paid £9 for weekend delivery due to rescuing a hamster in a sorry state, so I needed food and substrate ASAP the hamster food was not packaged in a protective way and therefore completely smashed a... See more

Rated 5 out of 5 stars

I've been shopping with pet planet over a year or so now, they have a wide variety of items for your pet wether it's food grooming health treats .very good prices Delivery is Quick,and I won't shop an... See more

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Company details

  1. Pet Store

Information provided by various external sources

Petplanet Pet Store is the UK's #1 for Pet Supplies.  We Guarantee lowest UK prices and offer rapid delivery on a huge range of Dog and Cat Products


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Great way to buy items for pet

Regularly purchase cat litter and other items for my cat. Easy ordering, plenty of choice (often with offers available) plus loyalty points Quick delivery - free over a certain amount, and have never had any problems

March 20, 2025
Unprompted review
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Rated 2 out of 5 stars

Wouldn’t use again.

I paid £9 for weekend delivery due to rescuing a hamster in a sorry state, so I needed food and substrate ASAP the hamster food was not packaged in a protective way and therefore completely smashed and split open by the 12.5kg bag of substrate. Lots of the food was completely crushed and because I had no idea how long it had been out of packaging I deemed it not fit for use.
I was offered a 50% refund or a replacement if I sent the hamster food back to them. They genuinely asked me to pick up all the loose hamster food from the bottom of a huge box, repackage it and send it back to them despite seeing the pictures. Honestly ridiculous and has put me off using them again. I now have a subscription with bitiba, much cheaper too :)

March 24, 2025
Unprompted review
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Rated 4 out of 5 stars

Top Notch

Great value, fair fast delivery. Always room for improvement as had trouble send message online. Made up by calling and receiving amazing customer service from Louise.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

I was lucky enough to win a £40 gift…

I was lucky enough to win a £40 gift card for pet planet, so I treated my cat Olive to a new cat tower, the website it really easy to navigate, the product has a full description and measurements, and plenty of pictures of the products. When purchasing items you gain points which is always great 😊 the delivery was very fast and delivered by yodel, I got a 1 hour time slot which was handy. The cat tower was very easy to put together and was in purrfect condition. Will definitely be a repeat customer 😺

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Local Company

I've used Pet Planet on a few occasions. I often get items here for my dog that I struggle to get elsewhere. Service is always quick and well priced.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Very prompt service. Ordered goods on Sunday and they were delivered on Wednesday. Excellent choice of products, good quality and great prices.

February 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I've been shopping with pet planet over…

I've been shopping with pet planet over a year or so now, they have a wide variety of items for your pet wether it's food grooming health treats .very good prices Delivery is Quick,and I won't shop anywhere else keep it up Happy shopper

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Received secondhand items and then ignored by customer service

Ordered two cat baskets for almost £100. When I received them, one of them was clearly secondhand and in much poorer condition than the other one, with no label. I called straight away to arrange a replacement and they told me to email some photographs, which I did. Despite emailing and contacting through the website, I never heard back.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use this company

I ordered 2 bags of dog food and the smaller was delivered but the large one (worth £77) was not. After immediately querying this with petplanet I was basically accused of lying. Yes the box has been recorded as 16kg on the label, and I would have queried this with DPD if I had been handed the delivery in person. Why would I steal dog food?!!

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Service

The product was a good price but unfortunately, on receipt, it was damaged. A phone call to Petplanet and the issue was resolved.
When a company looks after their clients like they did they deserve to be highly recommended.
Thank you

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be better

Couldn't be better - the product I need, at a competitive price AND free delivery when spending over £45.

The PetPlanet website works smoothly and is easy to navigate, payment processing was swift and problem free with several options available.

Overall, I would have no hesitation in recommending PetPlanet to anyone else

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend this company. One of the worse customer service dept

I've ordered from Pet Planet for a number of years now. I've had 2 issues, the first issue was a couple of years ago, and the 2nd issue was a delivery I received today. Basically 4 x dry dog food 7.5kg each with a best before date of July 2025 so 4 months to use which isn't great, I normally get a year or more with my order at Pets At Home (I go between Pets At Home and Pet Planet depending on price however won't be using Pet Planet again). Having contacted customer service, I must say how unimpressed I am with them. The first time I had an issue I wasn't impressed and it hasn't improved so I have therefore decided I won't be using them again. You need good customer service when things go wrong, it's all very well when things are delivered with no issues, however, the minute things aren't quite right and you call them they aren't good. They offered to return the pet food, no apology, an explanation which isn't correct and I have to repackage and leave out for collection. Between the 4 bags its 30kg which I can't lift and the time and energy it takes to repackage etc I can't be bothered which I'm sure they are counting on. I like to have a 6 month supply of dog food so I'm organised and not running last minute, that shouldn't matter, you should get dog food with a very minimum of 6 months I would even say a year on dry dog food !!!!! I did offer to keep 2 of the dry food at a reduced cost as I didn't want to pay full price for an item with such a short shelf life, however, I was told no and they had organised Yodel to pick up next week, a date which I haven't even said is ok and I have to repackage and they will then refund if all ok on arrival. I can't recommend as it's the last time I will use pet planet. Dealing with someone called Kirsty who has no customer service at all!!! Just be wary and check dates of best before if you do order from this company and don't expect good customer service if anything goes wrong. I'm less than impressed.

February 20, 2025
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Rated 1 out of 5 stars

Ordered a crate

Ordered a crate, dog bowl and bone.

Received an email saying would be delivered by yodel-

Opened the delivery to find a bottle of Molton Brown shampoo.
When I click back on original confirmation email it’s now stating order has been delivered.

Where is my order and will I be receiving it? If not a full refund will be needed.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Petplanet, a great site

I have been using Petplanet for some years now for cat supplies, they have an excellent range, even prescription cat food.
They also provide great customer service on the VERY rare occasion I've needed it.
Lastly, I like the reward points they offer, a little something back for our loyalty

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Wide range of excellent products

I discovered PetPlanet in 2016 when I was preparing for the arrival of my first puppy, and over the years have bought crates, grooming equipment, toys, food, treats, etc. She's 9 later this year, and I still check PetPlanet's website when I'm looking for something new

January 26, 2025
Unprompted review

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