United Kingdom
Review of The Cartridge Centre
I accidentally ordered the wrong cartridges for my printer. They advertise an easy returns policy. When I contacted them, they sent me a sarcastic, rude email asking ‘how did I not know’ that they were the wrong cartridges, and then ignored any attempt to return them. Unbelievable.
Review of Petplanet
Ordered two cat baskets for almost £100. When I received them, one of them was clearly secondhand and in much poorer condition than the other one, with no label. I called straight away to arrange a replacement and they told me to email some photographs, which I did. Despite emailing and contacting through the website, I never heard back.
Review of MoonPay
24 hours later and transaction still processing. No response from the support ticket I raised 15 hours ago. Poor customer service.
Reply from MoonPay
Hello!
I'm sorry to hear that you experienced delays in receiving your purchased crypto.
There are many things contributing to our processing times. Some of these are within our control, some of them are not, as we work with a network of service partners in order to cover all of the many regulatory and compliance needs of our business.
I recognize that waiting hours for a transaction to come through is irritating- please know that we are committed to improving our delivery time and are working tirelessly to identify and improve the problem areas!
Our customer support team are also always easily reachable and can be contacted from this link - https://support.moonpay.com/hc/en-gb/requests/new. Occasionally they may take a day to reply due to large volume of requests.
Thank you,
MoonPay Support.
Review of Mariellas
Chocolate based items were tasty but a couple of items were stale with loose lids - no response from customer service. I found some of the flavours to be quite unpleasant. Interesting idea but wouldn’t order again.
Reply from Mariellas
Thankyou for your feedback, glad to hear you enjoyed our Chocolate flavours. Unfortunately we have been unable to find any contact regarding this issue, many apologies for this.
The best way to contact us is through our website as our social media channels aren't always monitored and our customer support team will be more than happy to assist.
Review of Home Health UK Ltd
Poor - sent me a faulty item then told me I had to pay to return it...
Reply from Home Health UK Ltd
We are sorry that you feel you received a faulty item. We have to first determine the item is faulty and if it is deemed to be that we will credit back any postage charges that you had to incur. Please make sure you contact us via the website you ordered from so we can look into this for you.
Review of Halfords Autocentres
Really poor customer service - made a significant complaint about an autocentre and received no reply whatsoever. Terrible experience from start to finish.
Reply from Halfords Autocentres
Hello,
Thank you for taking the time to review your recent experience at Halfords Autocentre. I am sorry to hear you were not happy with the customer service of our team at our Autocentre. We aim to provide a high standard of service and are disappointed to hear when we have not achieved this. We will look into this for you with our team. Kind Regards, Sophie
