I GOT THE SERVICE THAT I'VE BECOME USED TO DELIVERING A1 PRODUCT FOR THE A1 ENGLISH BREED HE GETS MIX OF THE BRILLIANT DENTAL BISCUITS THAT WITH THE HELP OF A BIT OF TWEAKING VIA PET PLANET HQ, IE CUT... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
Petplanet Pet Store is the UK's #1 for Pet Supplies. We Guarantee lowest UK prices and offer rapid delivery on a huge range of Dog and Cat Products
Contact info
5 Kingsthorne Park, EH54 5DB, Livingston, United Kingdom
- 01506605150
- www.petplanet.co.uk
Hasn’t replied to negative reviews
Petplanet has a really good selection…
Petplanet has a really good selection at very competitive prices. This is the second time I have ordered from them, and on both occasions they have responded quickly and efficiently. Thank you.
Great products
Great products, especially the Yeoww catnip toys - my cats love them! Delivered quickly too
Bought Samylin for my dog for liver issues, found to be the cheapest and a quick turn around.
A small business of humans & not Amazon/Pets at home/zooplus
I had trouble ordering online as their payment provider made updates. I called to submit the order and discovered a technical error. PP responds to emails and customers can call.
Appreciate they're a small business, are not using AI to waste customers time (AI can be confidently wrong so humans have no chance of fixing) they confirmed the issue and did what they could to get the pet carrier to me.
Thanks Louise for being patience and helpful.
Consider additional time for clowns DPD
1st attempt driver took a photo & didn't call
Left DPD glowing 1 star review
2nd attempt different driver successful delivery!
I managed to find a particular bone…
I managed to find a particular bone that my dog loves but that I hadn't been able to get anywhere else. The website was easy to navigate and my order came quickly. Thank you!
Damaged products, broken contact form, no response to email
Awful service. Order was dumped outside my flat by the courier, obviously damaged and leaking cat litter. It left a mess I had to clear up.
I tried several times to report the issue via PetPlanet's website, which was broken.
Then I had to call them. They said the broken contact form (not an "email" as it claims, a web form) was an "IT issue" and asked that I email them photos of the damaged goods. They promised they'd get back to me.
Two days later I've had no response to my email, let alone a refund. I've tried to call but apparently they don't staff the customer service line on Saturdays?
Abysmal service, damaged products and getting a refund is much harder than it should be. Going by the reviews elsewhere it looks like this is business as usual for PetPlanet. Avoid!
Super selection of pet products
Super selection of pet products. My dogs love their food and their tempting treats, and I love the excellent service
Pet planet is a fab site
Pet planet is a fab site. Great prices and fast delivery. Great customer service very professional and quickly help you if you’ve got a query or a problem. They also gave some great offers keep up the good work.
Great prices
Great prices, great service what more can you ask. We use Petplanet as our dog needs liver supplements and we use Hepatosyl-plus on a daily basis, so having a great price is important.
Eukanuba complete food is superb
Eukanuba complete food is superb. All my dogs excel on this food. PetPlanet are a great provider great prices and fantastic customer service
Chews for Chompy boys
Re: Thistlers Natural Yak Snack Dog Chew - Large
Really amazing dog chew for dogs that normally get through chews with a couple of chomps and a swallow. This kept our border collie cross going for ages.
And as with everything from Pet Planet, it was quickly sent and excellent value.
Great
I have used this company for a couple of years. Good value, easy to order, quick delivery after purchase. Highly recommend.
Bought 3 multipack of cesar dog food…
Bought 3 multipack of cesar dog food when opening one tray found a large piece of bone about the size of a ten pence piece told customer service and got a very poor reply and offered a 1 pound discount whoopie never asked about the health of my shitzu. I will be ditching the rest of the pack. Definitely a choke hazard
Poor packaging
Poor packaging resulting in damaged goods.
Customer service has poor "couldn't care less" attitude. Didn't even acknowledge my complaint until I pushed the issue.
Exceptional company
Exceptional company with competitively priced products, fast delivery and great customer service.
Delivery is efficient and always on time
After struggles with other companies for my bulk dog food ordering and delivery, I swapped to PetPlanet. Delivery is efficient and always on time. Amending order frequency is very easy. I cannot fault them.
Good company. The website is easy to use and the…
The website is easy to use and the prices are very competitive. You are kept up to date with the processing of the order and delivery is prompt. Would recommend this company.
Fantastic Company!
Pet Planet is a fantastic company to deal with. Transactions are smooth and delivery very fast and reliable. We purchased the One Fast Cat Wheel, along with some other goodies. The wheel was easily constructed and the cats have taken to it in less than a week.
We highly recommend Pet Planet and will definitely use again.
Great service and prices
Great service, excellent prices, and when I had cause to call them, the staff were friendly and very helpful.
Can't even set up an account
Can't even set up an account.
Doing everything the password criteria requests but it's still not working.
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