John Roberts

I’ve bought memory and SSD from Mr Memory and have been completely satisfied with both. The website makes it very easy to find a compatible product giving peace of mind it’s the right thing for your PC. The prices are also very competitive and delivery is speedy even if you pick the postage free option. Customer support is also friendly and helpful. A great company to do business with

A repeated problem with an extender router was quickly diagnosed by Tommy who offered to help me fix it there and then but as this wasn’t convenient he emailed clear step by step instructions. They worked first time. When I’ve contacted MTH Networks they’ve been really helpful and it’s great to speak to a real person in the UK without endless selection of options on the phone

Over the years I've had five screen protectors from Ocushield (for iPhones and iPads) and I'm happy to recommend them to anyone. Onlly once have I had an issue where my newest iPhone protector wasn't quite as scratch-proof as promised. However, Ocushield lived up to their guarantee and replaced it for me with no issues at all. Before my latest purchase and wanting to save money, I bought a cheaper product which I quickly returned to Amazon before going back to the tried and tested. The frame for attaching the screen protectors makes installation easy and simple. Ocushield's products are not cheap but in my opinion, they represent excellent value for money. If I have one small criticism it's being unable to register for an extended 2 year warranty - the link on the website to do so doesn't seem to work

Great products and customer satisfaction set this company apart. I've bought several pairs of men's slippers from Celtic and Co and had a few problems with my most recent purchase. Their staff were friendly and very helpful and went out of their way to sort things for me and I have no hesitation in recommending them. Their packaging is also environmentally friendly which is another plus for me.

Helpful advice about the product, excellent communication including a phone call 15 minutes before delivery and a great price. The delivery drivers were friendly and helpful.

Tom was really helpful in changing my tariff and doing the calculations to ensure I got the best deal. A pleasure to deal with

I’ve been using Nicepage for several years but recently it has gone from five stars to four in my opinion. On the plus side, it’s still a versatile and fairly easy to learn product for creating responsive websites without any knowledge of coding. The range of features is excellent. But…the developers are putting out lots of new releases and my frustration is that some long standing issues are not being fixed. I won’t detail them here because I’ve been assured that they have been passed to the development team and I’m hopeful they will addressed in the not too distant future. I’m now watching with great interest to see how soon they get round to it. I still think Nicepage is one of the best products on the market (and it feels like I’ve tried most of them!) so well worth giving it a try. I’ll be updating this review in two or three months time. I hope then I’m giving the product five stars again.

For years Virgin Media has been the only company providing the truly high speed internet I need, so it was great to, at last, have an alternative in MTH Networks after Freedom Fibre installed the infrastructure in my area. Not only am I now getting FTP (fibre to the premises) but the 1GB speed up and downstream is amazing and the price is considerably less with no in contract price rise. I was very circumspect about changing to a new and relatively unknown supplier but so far I’m really pleased with the offering. The customer service is also excellent; unlike Virgin you get through almost immediately to a real person in the UK who genuinely wants to help. If I have a criticism it’s about the wi-fi. The one router I was supplied as part of my package wasn’t enough to provide a complete service round my house (a typical semi – not a mansion!) and I had to buy a second device from MTH to solve the problem (hence 4 stars not 5).

They were anything but express. The company very quickly despatched my order but it never arrived thanks to their courier, Yodel who lost the plant I ordered. I had to chase the company several times before they agreed to refund me . I can only advise anyone ordering from Gardening Express to confirm with them first who the courier company will be or risk being disappointed.

Having worked as a IT professional I'm perhaps more aware than most about how exposed your personal data is on the internet and it scares me sometimes. I tried several leading services before settling on Express VPN for its ease of use, comprehensive range of locations and its security. Customer support is also excellent with responses to queries both quick and helpful. It's not the cheapest solution but for me it's the best

I've tried all sorts of WSYWYG website builders and this is definitely the best by a mile. If the world of HTML, CSS and responsive website design is a dark art to you (as it is to me), Nicepage is definitely the way to go because you don’t even need to know what those things are. The software takes care of everything for you. An outstanding feature for me is the ability to modify easily the appearance and layout of your pages for each type of device. There are some frustrations…the grid layouts don’t always work properly and the restrictions of the most basic (personal) version on the range of colours and fonts you can use seems unreasonable. If, however, you’re only building a simple website that shouldn’t be an issue. There was a short lived offer to upgrade from the personal to business edition for half price and I took advantage of that and was delighted with the extra features but I’d urge Nicepage to think about including some of them in the personal edition. I’m sure there are others like me - an individual rather than a business – who would and indeed should buy this software if it had some of those features as standard. I’m also really impressed with the customer support provided. I’ve asked some fairly basic questions as I’ve been getting to grips with the product and had helpful responses very quickly. I rarely rave about any software but I genuinely love Nicepage and recommend it highly

I ordered two freezer drawers and although very well packed one of them arrived broken. Ransom replied to my email about it promptly and after sending them a picture of the damaged item they replaced it quickly and with no fuss. I strongly recommend them for their range of spares, ease of finding exactly what you want and excellent customer service.

I asked if I ordered a (fairly expensive) item now for Christmas, they would agree to let me return it in the unlikely event it wasn't the right size. Their extended returns policy starts on 1 November. I got a reply which didn't answer that question but simply repeated the 1 November policy. I wouldn;t have minded if they showed they had read my question properly. I'm off to order the same item from another retailer who has agreed to a post Christmas return. It clearly doesn't pay to shop early at Not on the High Street.

They claim to be energy supplier of the future but when it comes to customer service, they’re prehistoric. They claim to answer chat queries in about an hour. Three hours later I’m still waiting for a response. I ring and get told I’m 31 in the queue but got through eventually. They’re as good if not better than most suppliers but they really need to sort out their call centre

I’m very disappointed at the way Purina is dealing with concerns such as mine about how their cats no longer want to eat Felix AGAIL. They ignore requests for detailed responses and I feel fobbed off. I have 120 packets bought from Purina Direct and even though they claim only artificial colours have been removed the ingredients list tell another story. At the very least the meat content has been reduced. I no longer trust the product and urge all cat owners to err on the side of caution and stop feeding this food.

Our cat has loved and eaten Felix AGAIL since we adopted him but the recipe has changed and he won’t touch it anymore. And it seems that thousands of other cat owners are having similar issues and in some cases reporting that it’s making their cats ill. Purina are issuing standard responses to the concerns. I STRONGLY urge all cat owners to stop buying the food.(This an updated review)

DCTUK offer good value for money, prompt service and a lot of helpful advice on their website about choosing and laying carpet tiles. I'm very pleased with the tiles and underlay that I bought. The only thing stopping me giving them 5 stars is the appalling inadequate carboard packaging in which the underlay tiles were shipped. It was barely holding together because it was so thin and was ripped in several places. Fortunately the contents weren't damaged, but that was more by luck than anything else. The tiles themselves were shipped separately in very robust packing. I would urge DCTUK to look into this as their shipper is doing them no favours here

Holland and Barrett used to be my first stop for vitamins, honey and SLS/paraben-free products but no longer. They still stock a wide range but they are often dearer than other suppliers. And they've stopped stocking UMF certified manuka honey which is the "real deal" instead offering what I consider to be inferior products.

After being one of the best suppliers with excellent customer service and a great ethic, People’s Energy are now one of the worst companies to deal with. Very long waits to get through in the phone and a live chat service which also leaves you on hold for ages because whoever you get through to can’t answer your questions first time. In my case they alsprimised an email response and failed completely to send it. It saddens me to say what started as a very promising g company is Now one to avoid

Three weeks after ordering a gas fire from Fireplace Megastore which they estimated would be delivered in 3 to 5 working days, it finally arrived. I fully understood it was an estimate, but it was left to me to chase them up and find out why it hadn’t arrived as originally expected. There was absolutely no PROACTIVE customer service and this is a hallmark of this company as I found throughout my dealings with them. Even more frustrating, you can only contact them by email although it is only fair to say their emails are polite. I first received an automated email reply to my initial query telling me to “allow up to 2-3 working days” to respond. When I replied to that asking why I had to wait for an update, I was asked to provide an order number which I’d already done. They then told me they couldn’t fulfil the order just yet as the manufacturer was waiting for the pebble pack which formed part of my order and the manufacturer had not made them aware of any shortage of stock. While I appreciate issues can arise, this company took my money immediately for an item which was clearly not available at the time of ordering as I’ve subsequently confirmed with the manufacturer. I would have expected them to be proactive and tell me this, offering in a timely manner the option to cancel or place an alternative order. When I chased them up again, they pointed to the coronavirus pandemic and said response times from suppliers and manufacturers were taking longer than normal. I finally telephoned the manufacturer myself and got an immediate and very helpful response. I’m sure that if Fireplace Megastore had picked up the phone instead of emailing they too would have got a speedy reply. That call shouldn’t have been necessary as my contract was with Fireplace Megastore but it left me feeling the reference to the pandemic was disingenuous to say the least. I note that others have remarked on the returns policy and I too have been told (in red type on the dispatch email) that I have only 48 hours to report any missing parts or damage to raise a valid claim. Under the Consumer Rights Act 2015 you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to THIRTY DAYS from the date you take ownership of your product, not 48 hours. Their terms and conditions that they refer to cannot over-ride the law. Based on my experience, I would strongly recommend shopping elsewhere if you want good service and avoid a lot of frustration.