Becky

Hi Becky, so glad that you're happy with your recent purchase and the service received. We conduct continuous research to make sure we always offer you the best price. Enjoy your golf this year and we look forward to seeing you back at TGSO.

Rest assured that if you have received an order confirmation email from us, then we are working hard to get your goods despatched to you. We have closed our call centre to allow our staff to work from home, from where they will continue to respond to customer emails. As we have closed our telephone lines and the only communication is via email, we are dealing with a much greater volume of emails therefore it is taking longer to answer our customers. As you will appreciate this platform is not really for customer care queries such as yours and having to deviate and answer from this platform is taking the resource from answering the emails therefore it is our preference that our customers email us direct, info@petplanet.co.uk. Although working from home all staff are working their normal hours and working hard to get through the emails. These decisions have been taken in the light of latest government guidance aimed at preventing the spread of coronavirus and saving lives. We do appreciate our customers’ understanding during these trying times. Regards Margaret Customer Care Manager