Petplanet Reviews 3,421

I GOT THE SERVICE THAT I'VE BECOME USED TO DELIVERING A1 PRODUCT FOR THE A1 ENGLISH BREED HE GETS MIX OF THE BRILLIANT DENTAL BISCUITS THAT WITH THE HELP OF A BIT OF TWEAKING VIA PET PLANET HQ, IE CUT... See more

If you want to buy good quality products at a decent price this is where to shop. They cover everything from pet toys to pet food with a fabulous range and a different variety of suppliers. Deliver... See more

After a frustrating time trying to order, a charming woman got back to me and had the problem sorted in no time. She then waited whilst i checked through payment, as there was a glitch on the time... See more

I have used Petplanet several times, as products are competitively priced and usally delivered fairly promptly. In the last case I was told at checkout that one item would be delayed, enabling me to c... See more

Always a good, quick service from Petplanet. I received a free bag of dog food to trial as it is similar to the one I was purchasing but much cheaper. Would highly recommend.

I had trouble ordering online as their payment provider made updates. I called to submit the order and discovered a technical error. PP responds to emails and customers can call. Appreciate the... See more

I have been using Petplanet for some years now for cat supplies, they have an excellent range, even prescription cat food. They also provide great customer service on the VERY rare occasion I've nee... See more

Pet Planet very helpful with their range of products and suggestions. Ferguson dog food is excellent. Full of protein low in carbohydrates. It has settled my dogs stomach and both dogs thoroughly th... See more

Have used Petplanet for some time now. Always a good range and good prices with quick delivery. Only ever had 1 issue with a delivery and the customer service received was absolutely outstanding. I... See more

I discovered PetPlanet in 2016 when I was preparing for the arrival of my first puppy, and over the years have bought crates, grooming equipment, toys, food, treats, etc. She's 9 later this year, and... See more

Good prices and excellent service. My order was shipped promptly by petplanet but Yodel only delivered half of the order. A short email to petplanets customer service team resulted in them sorting t... See more

I was lucky enough to win a £40 gift card for pet planet, so I treated my cat Olive to a new cat tower, the website it really easy to navigate, the product has a full description and measurements, and... See more

Pet Planet is a fantastic company to deal with. Transactions are smooth and delivery very fast and reliable. We purchased the One Fast Cat Wheel, along with some other goodies. The wheel was easily... See more

I am a fairly new customer to Pet Planet, but so far, I am really impressed with the choice of products available, the prices and delivery. I have multiple cats (I run a long-term, self-funded cat res... See more

They are always quick to deliver. One order sent was capsules instead of tablets which my dog won’t have as a treat, they refunded me half back as I said I could still use them in his food. Much che... See more

Re: Thistlers Natural Yak Snack Dog Chew - Large Really amazing dog chew for dogs that normally get through chews with a couple of chomps and a swallow. This kept our border collie cross going fo... See more

Buying dog food fo 2 dogs so its quite expensive. Pet planet is very competitive in price And we get free postage..customer service has been very helpful if we have needed to change anything.

Quality products at competitive prices. Have used for well over 10 years and will continue to purchase these products and Kong extreme toys. Customer service is excellent as they have always been pol... See more

Pet planet processed my order quickly and it was received within the time that they stated unlike the previous company that I had ordered from. The products arrived in perfect condition. The cat litte... See more

Ref no: 3500644 ordered a dog lead on 4th May said it was dispatched on the 6th May and yodel are saying they still don't have it. Can not get through due to high number of calls which must mean they... See more

I have had the same problems as the last few reviews! My money has been taken twice after the website crashed when trying to place my order but I have only received one confirmation email. I have... See more

The products, prices and website experience are all fine. I would just caution about delivery times. Standard delivery is often over a week, or more within the UK. To be fair they are very clear... See more

Pet Planet are a good company, I have had success with them in the past. However they have let me down over the recent week. 2 orders which has been processed and then just disappear. Money reimbursed... See more

Whilst I can't fault the wet and dry food items that I ordered for my cat, I have to mention that the cat carrier I ordered was very poor quality, and would struggle to fit anything other than a young... See more

I have used this company many times over the head with no upset until I need to return an item. The charges are ridiculously high and the courier i wqs told to use when knowing what the problem item w... See more

Impressed with the range of products and prices, I ordered a number of items in readiness for the arrival of two kittens. I paid extra for next day delivery and at the time of writing - four days aft... See more

Whenever I require pet products my first stop is always Petplanet. They always have the product I need and it is always great value and the delivery is prompt. I have only ever had one problem, and... See more

I ordered the dog food from PetPlanet and it arrived very quickly and I was kept informed at each stage that my order had been accepted, then dispatched so I felt in control of the ordering process. H... See more

I would not hesitate to recommend Pet Planet to anyone who wants a super speedy, super friendly and super priced selection of anything for your pet! I ve tried MANY other pet shops, both high street a... See more

I am so glad I have discovered Petplanet and will purchase all my pet/wildlife products from them in future. Had a small problem with the wrong dog food being sent and it was dealt with promptly and... See more

UPDATE....RECIEVED PART REFUND AS GESTURE AS BELOW, THANK YOU...SEEMS JUST A BAD ONE OFF EXPERIENCE! WILL TRY AGAIN SOON X Sadly I am disappointed with the service recieved from Pet Planet, the pr... See more

I found the website clear and easy to understand (it needs to be for me!) and Petplanet provided everything you could want for your pet and more. The travel crate for my boisterous puppy came promptl... See more

Bought an extending lead, didn't really think it would be up to much coz of the low sale price but thought I would chance it as I've bought from Petplanet before without any problems but usually foods... See more

Very happy with my new cat carrier, spacious and easy to build. chose the Pink one, its more of a soft pink,which though very nice, i wish i had chosen the Orange one as it looks a bit more vibrant. G... See more

The service, delivery etc using Pet Planet is excellant. I puechased various products and the only one i disliked and was unsuitable was the pettex paper litter, i bought this for young kittesn as i a... See more

I was advised when completing the order that it would take seven days for the two (identical) items to be in stock. This was fine. The first item was dispatched no problem, but I only found out when... See more

Courier Service's tracking system was waste of time. Advised would be delivered by certain date but this came & went. Took 2 days longer than originally advised to delivery. Customer service was not t... See more

I looked at purchasing two restraints for my car (clips onto harness and seat belt in car) buying 2 from your company was going to cost with postage in excess of £14 Instead I bought exactly the s... See more

Great fast service. Free delivery is £10 up on other firms and you need to price compare with other sites. The big negative with this site is they bombard your mailbox daily which I find annoying. I... See more

Very slow to dispatch. Took 9 days from ordering to be delivered. The item I really needed arrived too late. I wasn't given the option during checking out my basket to pay for express delivery. The bo... See more

Second time I’ve used this supplier. Good prices and wide range of items but rubbish delivery, alarm bells should’ve rung when I saw it was Yodel. Been waiting over a week for some in stock items, del... See more

3453095 Above order placed 19th March nothing received and no reply to emails. Appreciate difficult times and things taking longer but need to know if order on way as running low on food now. Only... See more

I only bought a small item (organic catnip) so not really able to give a substantive review. However, very happy to have discovered organic catnip. Our two cats went mad!! One cat discovered the... See more

Ordered Sunday now Friday still waiting!! So annoying, says 48 hours delivery on website, its misleading. I wish i'd of read reviews on here before ordering. Use cheap couriers that you only ever... See more

PetPlanet have offered amazing customer service. I was bulk buying Orijen dog food on subscription, which reduced the price. This was great but one month they also sent a 2kg bag of Fergusson food for... See more

The replacement dog door flap I ordered was broken when it arrived. Customer service asked that I send pictures which I did at approx 4pm by 7pm I had confirmation that a replacement had been dispatch... See more

I have recently started using Ramsay senior dog food for my two bull terriers due to our regular brand being discontinued. Fortunately I had a third of bag of original dog food left and so able to gra... See more

Wasn't aware of this company until I did a search for a specific product ( Glandex anal tablets for dogs) and what's more their price was very good. Delivery was quick and what's more I discovered... See more

I paid £9 for weekend delivery due to rescuing a hamster in a sorry state, so I needed food and substrate ASAP the hamster food was not packaged in a protective way and therefore completely smashed a... See more

I've been shopping with pet planet over a year or so now, they have a wide variety of items for your pet wether it's food grooming health treats .very good prices Delivery is Quick,and I won't shop an... See more