British Gas Reviews 303,543

Friendly and efficient engineer. Rang before arrival to make sure convenient. Also did safety checks while here eg make sure panel down on boiler, carbon monoxide and smoke alarms in situ and checked... See more

Just transferred from Octopus to British Gas via MoneySupermarket offer. Process was very easy and automated. Good experience. I hope their customer call centre experience is just as good if I need... See more

Recently had EV home charging unit installed by British Gas (through work) - Before the date the communications were good. On the day the engineer (Don) was very professional, clearly knew his job, wa... See more

So far, so good. Switched from another supplier to avail of a much better 14-month dual fuel fixed rate deal highlighted by Money Saving Expert. The switch was entirely automated, simple and completel... See more

Engineer arrived on time. An expert in their field. Identified why our boiler was dripping straight away. Initially When I phoned british gas home care, they made me an appointment the following day.... See more

Had a big problem with gas boiler which other engineers failed to fix after spending out on them. Called British Gas who attended same day and sent engineer Carl who was able to access the problem, o... See more

After overcoming the inertia of feeling comfortable with my previous supplier I took the decision to change to British Gas as recommended by MSE. What a delightfully easy switchover it was. One simple... See more

We had a new gas boiler installed by British Gas. Both the salesman and the gas installer presented themselves very well and were friendly and helpful. The price was expensive and perhaps the salesman... See more

British Gas have greatly improved their booking procedures and times. Within 48 hours of booking an appointment, my boiler has been repaired and Hive installed. Very satisfied. Just a little disgruntl... See more

The gas engineer who fitted the new boiler was very helpful and caring. He carried out the work professionally and kept us informed throughout the fitting process. He was friendly and treated our hom... See more

Very happy with the fixed price deal for gas: best on the market. But when I 'chatted' with Pooja to ask if it was possible to keep the same tariff, but pay each month for what we actually consume (as... See more

Quick and seamless switch from OVO. All completed within a couple of days. Direct debit amount can be specified so you don't overpay unlike other companies who dictate you overpay and keep a large cre... See more

The Engineer came to repair our boiler was very helpful ,explain to us everything, did really good job,I am very grateful to the repair he has done, very happy with service, recmind to al... See more

Had us changed from EDF in 2 days. Smart meter fitted in 5 days, had been waiting for EDF for 8 months and still no appointment. Website easy to navigate and on line account seems very informative. Te... See more

A brilliant young tradesman who was polite a professional who done an amazing job & cleaned up after at every stage. unusual to get a good tradesman these days. If British gas are using tradesman like... See more

The engineer was brilliant, such an asset to British Gas. He called ahead of his visit, arrived on time, worked very tidily, was extremely polite and friendly throughout and explained the work he... See more

Kate our Engineer that attended the property was very helpful and explained everything that was wrong with the boiler when she carried out her service on it. Having your boiler locked off and no... See more

I called them yesterday, afternoon about the issue with my lighting and they promptly spent an electricians this morning! He was very efficient, completed the job quickly and efficiently. He also answ... See more

Had my boiler serviced today and from booking the appointment to the engineers visit was very easy and simple and quick Had text prior to the guy arriving, quickly got on with the job in hand. Advised... See more

Went on line to book an engineer at 10.30 am yesterday, it said they would be with us before 1pm. I was very doubtful the engineer came at 12 noon. He found 3 faults and although he couldn't repair th... See more

Having made my share of BG moans in the past, only fair to acknowledge the other side. Electrician attended an hour after opening the app to make an appointment. Fixed the socket problem but also... See more

Martin Connelly from Scotland - a complaints handler on the phone line as part of the British Gas Homecare Team. ABSOLUTELY FANTASTIC. Exactly what is required when there's a complaint: honesty, accou... See more

After a bit of a disappointed interaction with a call handler and an online chat complaints advisor regarding an issue I had with my boiler after a British Gas engineer had been to service it,I wrote... See more

My boiler broke down and I wished I had called British Gas first. Let's say there are a lot of cowboy outfits out there. I got a next day appointment after calling British Gas in the afternoon. The en... See more

Issue with the central heating boiler. Ryan and Alan from British Gas arrived and were professional, courteous and respectful during the visit. The problem with the heating was dealt with efficiently... See more

Had issue with exterior pipe freezing in winter. Called and spoke to a real person,had engineer out within 2hours. Engineer returned and rerouted pipe internally. Very impressive service since the job... See more

When I approach BG. To join them, I first spoke to a gentleman and when he got to know about my circumstances and I could not accept the monthly fixed payment he offered me, he promised to come back... See more

The gas engineer was extremely thorough and knowledgeable. He knew exactly what was wrong with my boiler snd got it up and running. He also gave me sound and plausible advice for having a boiler rep... See more

We had a problem with our boiler - not working at all. Gary, our engineer, arrived promptly allowing us to get on with our afternoon. He did a great job and was friendly & informative - it was a fault... See more

Dan messaged and advised of when he would be visiting, very good at keeping time., he advised what would happen over the few days, himself and his colleagues were very friendly, they kept everywhere v... See more

The engineer rang me the day before to confirm the appointment. He arrived on time, kept me updated during the Installation of my New Boiler. He ensured everywhere was Clean and Tidy when he finished.... See more

I have used British Gas recently to fix two radiators that stayed cold and an outside tap that was leaking. I called both on my Homecare service. Both times the engineers arrived promptly, were court... See more

Have just switched to British Gas for my gas and electricity supply. The switch was seamless and every thing completed within 7 days. Estimated savings against last years cost of approximately £24... See more

As a new customer, I was surprised by just how smooth the whole process of booking an engineer visit was. The engineer kept us informed of his arrival time and was very friendly and professional with... See more

⭐️⭐️⭐️⭐️⭐️ I would like to say a big thank you to the British Gas team for their effort and great teamwork. Because of their hard work, our family with children now has heating and hot water a... See more

Senior Gas Engineers Tom and Lee have been excellent. I have asked British gas to commend them for their excellent service. Reliable, informative, polite, friendly and skilled in what they did what mo... See more

British Gas Engineer that came to service our boiler was excellent , great customer service , nothing was too much trouble very happy disposition , explained to my husband what he was doing . Gave us... See more

Central heating broke, got an appointment for the following day. Fixed within an hr. I have had my boiler cover with British gas since the house was built 12 years ago. Never an issue and the few time... See more

Had 2 different engineers call this week (1) Electrician called David. A very pleasant young man Very knowledgeable and explained everything to myself and husband. We are both retired and h... See more

Very happy with the thorough job done by the boiler engineer Chris (Bristol). Came quickly, did the job thoroughly and communicated exactly what happened. Very impressed with the service. Will be usin... See more

i have never had an issue with british gas in all the years i have been with them. When i moved into my new flat my gas and electric were both switched on by the end of the working day and both with... See more

British Gas have been very prompt in attending to our issue. Engineers have been very respectful and courteous in my home. The communication has been first class and their attention to detail and safe... See more

The engineer called before arrival and parked safely. He was polite, efficient and checked everything from gas point to boiler. He found the fault, replaced a faulty part and left everything working a... See more

I have been with British Gas for over 30yrs or so that includes two-three moves. The service I have received over thew years and upon relocating all over London Surrey and now the north west of engla... See more

Communication and arrangements before service call was excellent. The engineer was on time worked efficiently and respectful of our property. He explained the work required and demonstrated clearly ho... See more

Switched t British Gas as our energy supplies as deal was too good to pass up. Pain free switching process which was so simple to do. Communication during and after the switch has been superb.

I have been with British Gas forever and would not change for anything. They have Lways been very supportive, understanding and caring, they have rescued me on many occasions, I feel I'm with the be... See more

Way better service than I expected and my washing machine was fixed the same day by a delightful engineer who explained everything and left it all clean and tidy. I hadn’t expected assumed he would ne... See more

I transferred from UW on advice from Moneyexpert (Martin Lewis?) and was pleasantly surprised by a substantial reduction in monthly payment (circa £35 p.mth). The transfer was simple and effective an... See more

The engineers were all fab, particularly Haroon who went above and beyond to locate and rectify the issue I was having with my electrics. Can’t thank him enough, or John I believe it was who came in t... See more