Martin Connelly from BG Homecare Team
Martin Connelly from Scotland - a complaints handler on the phone line as part of the British Gas Homecare Team. ABSOLUTELY FANTASTIC. Exactly what is required when there's a complaint: honesty, accountability, action, empathy and sincerity. Turned our complaint around instantly. Goodwill gesture promised and re-booking within 48hours. You are the reason people still have faith in British Gas.
October 10, 2025
Unprompted review
Reply from British Gas
Hi Sophie White, that is fantastic to hear, we aim to give quality service and I’m really happy to see we have.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne