Mr Chris Frew

Very happy with the fixed price deal for gas: best on the market. But when I 'chatted' with Pooja to ask if it was possible to keep the same tariff, but pay each month for what we actually consume (as was my arrangement at EDF), we had a long, dispiriting and utterly fruitless dialogue in which he/she could not even understand my query. I eventually gave up.

Speaking to a clearly-spoken, knowledgable and helpful human made a complex booking straightforward.

Slick website experience, good value, and speedy fulfillment of order. What's not to like.

Delightfully straightforward. And your quote matched the calculation of Compare the Market, unlike that for the As.

Easy and cheap to buy. The acid test, however, is what happens should I ever need to make a claim, Cross fingers, I'll never know.

Deliveries are prompt, accurate and well-packed.

Quick and easy.
I bought two LED bulbs to match some I bought five years ago, and found some from the same manufacturer, of the same shape, same wattage and same colour intensity. Only when they arrived did I find that they were distinctly smaller than the five year old models. That's progress for you. I suppose that if I'd taken an old bulb to B+Q I might have noticed in advance.

Prices are fine. Website information about usage is poor, particularly for gas.

Product was exactly as illustrated; it arrived promptly and was robustly wrapped. What more could one want?

I ordered the doors online, the system telling me I would receive them in 5 to 7 days. The next morning a nice young lady rang to say that they were out of stock, and would be two weeks; was that OK? I said yes. Two days later, they were delivered. They are still in the garage, unexamined.