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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company's swift delivery service and the overall quality of their service. Many highlight the ease of the ordering process and appreciate being kept informed throughout the purchase and delivery phases. People also report that the products often arrive well-packaged and in excellent condition, ready for immediate use. However, experiences with customer service and order processing appear to vary, as opinions are divided. Some consumers have reported issues with contacting the company, while others praise the helpfulness and efficiency of the support team, particularly in resolving problems related to product faults and missing items. A few reviewers have also mentioned negative experiences with the delivery, specifically citing issues with the courier service.

Based on these reviews

Rated 4 out of 5 stars
Verified

The company did fine. Arrived quick. Good prices. Only rated 4 stars because they sent me 3 reminders in 2 weeks to review them. Thats just annoying.

Company replied

Rated 4 out of 5 stars
Verified

Took a long time to deliver (apparently due to their supplier) but the graphics card did eventually arrive and is working perfectly. Pricing good.

Company replied

Rated 4 out of 5 stars
Verified

A little complication along the way but they appeared to redeem themselves by getting it to me swiftly after the set back

Company replied

Rated 5 out of 5 stars

Really pleased with my new computer, runs my games without issue. Had a few teething issues with connecting monitors but followed instructions from their support to reinsert RAM sticks that had come l... See more

Rated 5 out of 5 stars
Verified

I looked at the site after a recommendation from a family member and I'm very glad I did. The site was very easy to use with clear information (perfect for a novice like me) and specifications. The... See more

Rated 5 out of 5 stars
Verified

Amazing service, delivered on time, the PC was in perfect brand new condition, price was amazing and it was well cable managed. Drivers seemed to be up to date. Couldn’t recommend more, will definitel... See more

Rated 5 out of 5 stars
Verified

From start to finish the customer service has been brilliant. Not knowing much about gaming computers and what was needed- it was made clear and smooth and the person I spoke to was very patient and k... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered on Friday and the pc arrived on the Saturday. Great price fast delivery. Had a couple of issues where the GPU had come out of its slot causing a bit of damage to the case thankfully the GPU w... See more

Rated 5 out of 5 stars
Verified

Great service from start to finish. I was worried that it wouldn’t get here on time for my daughter’s birthday so I rang AWD-IT to check and they were very helpful and sympathetic towards me freaking... See more

Rated 5 out of 5 stars
Verified

Amazing product and super fast delivery! I bought a computer for my sons birthday and was worried it wouldn't reach us in time. it arrived faster than i expected- delivery was super quick Great... See more

Rated 5 out of 5 stars
Verified

Excellent Service, Ordered some new fans for a system I was building, Fast Postage but was a little worried when I saw it was coming via DHL as previously I've only had bad experiences with DHL but... See more

Rated 3 out of 5 stars
Verified

The computer itself is excellent and worked well straight out of the box. As indicated in other reviews, the delivery experience was awful. No link to DHL was provided by AWD-IT for tracking,... See more

Company replied

Rated 5 out of 5 stars
Verified

Having had some pretty average experiences with prebuilds before I was dubious about buying another and was going to build my own. However, once I started to price compare, AWD-IT was actually really... See more

Rated 5 out of 5 stars

From theese reviews I see that awt it is a good company it's just I'm scared if my parents would get mad at me for spending their money(with consent) and not getting any type of package

Rated 5 out of 5 stars
Verified

Ordered as a xmas present for my grandson so I have not opened the computer yet, but the ordering and delivery were fast and efficient. Arrived when expected, with the option to rearrange delivery whe... See more

Company replied

Rated 5 out of 5 stars
Verified

Had an issue with the Lian Li Lancool 207 computer case I bought (severe humming from all fans across multiple wide range of rpms) so I submitted a product fault return request. Provided video/audio... See more

Rated 5 out of 5 stars
Verified

Overall, a very good experience. I ordered a motherboard combo with memory and processor. It arrived pre-assembled and well protected for its journey. If I had one minor gripe, the site says it w... See more

Rated 5 out of 5 stars

I required an activation key for a desktop that I purchased, after contacting AWD-IT and spoke to a guy called Joe and within 2 hours he had e-mailed the information back to me. Now that's what I cal... See more

Rated 5 out of 5 stars
Redirected

I purchased an i5 - 13400 CPU/Motherboard + cooler combo from AWD, it was put together well, packaged excellently. AWD allowed me ot upgrade to the 13th gen which I had not seen when I ordered a 12th... See more

Rated 5 out of 5 stars
Verified

Really good experience build time was accurate however dhl were not great as they kept trying to deliver to the wrong house! Not awd-it's fault tho, but please consider using a different delivery... See more

Rated 5 out of 5 stars
Verified

Fantastic Shop kept me informed of my order. I received it undamaged very quickly. I will definitely use them again as I’ve just started a rebuild.

Rated 5 out of 5 stars
Verified

Brilliant Customer Service Definitely would recommend AWD IT to anyone looking for quality components… Any hiccups with the DHL and AWD sort it out same day!

Rated 5 out of 5 stars
Verified

Ordered my graphics card and case from these guys recently and was a simple and smooth process, they were sadly let down on the delivery front by DHL but that’s not there fault and they were happ... See more

Company replied

Rated 3 out of 5 stars
Redirected

I ordered a £160 item that was £10 cheaper than a rival site and about £10 more expensive than another site - but I'd used AWT-IT in the past and thought I could rely on them. I even paid... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered an AIO from them and when it arrived the radiator was bent beyond use. I contacted them through their website and they were happy to organise a return and refund. The whole process was pai... See more

Rated 3 out of 5 stars

They seem helpful. But I can't give 5 stars when they use DHL. Still waiting for the goods one week later. I evan selected royal mail carrier but they still booked DHL. Someone their is getting paid... See more

Company replied

Rated 3 out of 5 stars
Verified

AWD-IT advertise secure delivery with DPD’s PIN system. That never happened. No PIN, no security. A PC worth over £800 was just left outside for anyone to take. I purposely chose the day I was... See more

Company replied

Rated 5 out of 5 stars
Verified

It was the speed and the price what amazed me the most plus i was fully updated all the way through by email then text as the parcel was out for delivery so yes definitely use AWD-IT again was really... See more

Rated 5 out of 5 stars
Verified

Needed to replace my old PC which could not accommodate windows 11. My son who is a techie recommended the AWD and although I am not a gamer the PC does exactly what I need. I am delighted with the c... See more

Rated 5 out of 5 stars
Verified

Great company with excellent prices. Delivery was on time with lots of communication from them. Would definitely use again if need an upgrade in the future.

Rated 5 out of 5 stars
Verified

been the best purchase of my life this. waited years for a new pc and finally i can get one that loads a browser. great prices and was done and delivered within a week 👍🏻 very highly recommend for a... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing services , got me informed all the time of the process of my purchase , the pc it self it’s amazing ! Highly recommend

Rated 5 out of 5 stars
Verified

Bought as a gift. Easy to order, fast delivery. Kept informed about the delivery and arrived when expected. Friendly and helpful delivery driver. Overall good experience

Rated 5 out of 5 stars
Verified

My computer arrived on time and was ready to use out of the box. Really happy with it and great value for money. Website had an easy to use selection page which enabled you to choose the specific part... See more

Rated 5 out of 5 stars
Verified

It arrived perfectly set up, and it made installing the motherboard a piece of cake! I would recommend wholeheartedly!

Company replied

Rated 5 out of 5 stars
Verified

Delivery was when said 👌 items are still boxed up still for Christmas. And when I called to find out some information the customer service was spot on

Rated 5 out of 5 stars
Verified

Bought the euburus system. Runs phenomenally. Getting 100fps on bf6. Thank you AWD IT

Company replied

Rated 3 out of 5 stars
Verified

Everything was good except the delivery I've still not got the pc and it's been 2 weeks even though I paid extra for it to be here earlier.

Company replied

Rated 5 out of 5 stars
Verified

This company is great really good pc and the computer didn’t come broke. Would definitely recommend

Rated 5 out of 5 stars

Really great service, honest about delivery times, great pricing and the computer has been working a dream since I got it.

Rated 3 out of 5 stars
Verified

They can be spoken to and seem to help out. Good customer service. The loss of stars is down to the shipping they use. A two day lead time turns into 8 days. What would of been a good service was l... See more

Rated 5 out of 5 stars
Verified

I feel the communication from staff and timing of build and delivery was great as well as the pricing was good too

Company replied

Rated 5 out of 5 stars
Verified

Great bit of kit,our Son absolutely loves it. Dispatched and delivered super quick.

Company replied

Rated 5 out of 5 stars
Verified

Amazing fast delivery time and the pc was protected really well in the box

Company replied

Rated 5 out of 5 stars

Had a problem activating windows on my new AWD-IT PC, very rapid responses from them and extremely helpful. First class service from Liam at AWD-IT

Rated 5 out of 5 stars
Verified

I recently bought a gaming PC from AWD-IT and I’m really impressed. Delivery was super fast – at first I was a little unsure as it felt a bit sketchy ordering online, but everything turned out perfect... See more

Rated 5 out of 5 stars
Verified

I have ordered two PC's from them and it's always easy to do, no messing around like with some other companies.. Iook up what i need, a place the order & pay & it gets delivered really fast. I will... See more

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Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Gaming service Provider

About AWD-IT

Written by the company

Choose Your Ultimate Setup

Gaming PCs

PCs by Game

Next Day Gaming PCs

CPU, Motherboard Upgrade Bundles

 

Why should you buy from AWD-IT? We asked our Discord Community:

 

"Great Pricing, Availability and Support. I don't believe Anyone else in this industry is as helpful to their community of customers as AWD is. Overall a great company that services the needs of the enthusiast as well as the Newbie community at great prices with no compromises in support or quality."

 

"Prices beat competitors, the website had all the information I needed to choose the right build for my needs and with a great community I was able to make sure the build was the best for my budget. I wouldn't go anywhere else, from PCs for beginners to PCs for Experts. AWD has everything you could possibly need."


Join our Discord: AWD-IT Gaming (discord.com)

ADMI Ltd (trading as AWD-IT.co.uk) are an online retailer of computer hardware and creator of custom PC's for gaming.

Through dedication and hard work, our website has become one of the top go-to destinations for buyers looking for a great deal on the net, and we are the number one seller of PC's for gaming on the Amazon marketplace in the UK.

Our after sales support is comprehensive and extensive, offering both technical and returns support over prolonged periods.

Our mission is to continually improve. We invest in our people, our service and internal systems daily, enabling us to provide our customers with the highest possible level of service before, during and after their purchase.

We welcome and encourage feedback!

 

  • Express build options available
  • Finance Available
  • 3 Year Warranty
  • FREE UK Mainland Delivery

 

Contact Us

AWD-IT

Written by the company

The Next Level In PC Gaming Starts Here
At AWD-IT we dedicate ourselves to all gamers, whether you're looking for the ultimate esports setup or pushing the limits of gaming.

Shop now, pay later with Klarna

Pay in 30 Days. Pay in 3 Instalments.

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Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Not happy one bit. Sent me 16 gb instead of my 32!!

Sell parts for what they actually are!!! I brought a G.SKILL Trident Z5 RGB 32GB (2x16GB) 6000MHz DDR5 CL36 Memory Kit - Black and it only adds up to 16 together! I’ll be calling Monday when you’re open absolute joke with how much you charge and how much I spent with the company for my pc. I used and said good things about the company till my pc had issues and was checked by professionals in the Business and I was told about my memory and how much I ACTUALLY had. Now I can’t afford to actually buy the amount I need because I was given half of what I paid for. Don’t recommend one bit with the trust I had for the company gone. They’ve only just gone a year old because I had no idea I was sold half the amount I paid for! My order number is #100720738 since I’d appreciate a reply and help from here too.

October 12, 2025
Unprompted review
AWD-IT logo

Reply from AWD-IT

Hi El W,

We’ve looked into the order number you’ve provided (#100720738) and can see that it dates back to July 2024. From our records, this particular order was refunded to you on 8th July 2024 as the incorrect RAM was ordered.

We’re unsure if there may be a newer order related to your current concern, so we’d really appreciate it if you could reach out to us directly at support@awd-it.co.uk with any additional details. This will help us look into the situation more clearly and assist you further.

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars
Verified

Bought as a gift

Bought as a gift. Easy to order, fast delivery. Kept informed about the delivery and arrived when expected. Friendly and helpful delivery driver. Overall good experience

October 7, 2025
Rated 5 out of 5 stars

Really pleased with my new computer

Really pleased with my new computer, runs my games without issue. Had a few teething issues with connecting monitors but followed instructions from their support to reinsert RAM sticks that had come loose. Runs really well at the minute and they kept me updated along the way with when I could come and collect.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service, honest about delivery times, great pricing and the computer has been working a dream since I got it.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars
Verified

Amazing experience

I looked at the site after a recommendation from a family member and I'm very glad I did. The site was very easy to use with clear information (perfect for a novice like me) and specifications.
The prices are great for what you get, unlike 'cheaper' sites that palm you off with nearly outdated tech.
Communication was good, I was kept up-to-date with the process and delivery was next day!
I couldn't be happier and my son is over the moon with his set up.

September 17, 2025
Rated 1 out of 5 stars

Sent back a dead motherboard and had…

Sent back a dead motherboard and had to…

Sent back a dead motherboard and had to spend £20 sending it back, they sent a replacement and it was missing items.... so this now has to go back for the second time, rang them to ask if they could take the missing item from the board they will replace this with and was told yeh thats fine, will get one of our technicians to send out a replacement, a week later I phoned and was told No they wont send it out and you have not rang us reguarding this issue, just return the board.... again....So im out of pocket... Awsome Customer service, also I have left this review 3 times and 3 times they have removed this... why?

January 10, 2025
Unprompted review
AWD-IT logo

Reply from AWD-IT

Hi dcmprince,

We understand your frustration and are sorry to hear about the experience you described. After checking our records, it appears that this issue dates back several years, which makes it difficult for us to access full order details or correspondence from that time. Because of this, we are unable to verify exactly what occurred during the return and replacement process.

Regarding your review being removed, this is handled directly by Trustpilot’s automated moderation system. Reviews can sometimes be taken down if they cannot verify the associated order, or if they believe the review does not meet their current guidelines. Please be assured that this was not removed or requested to be deleted by us.

We appreciate you taking the time to share your feedback, and we are genuinely sorry that your experience did not meet expectations. If there is anything we can do further to this please let us know.

Best regards,

AWD-IT - Kian

Rated 3 out of 5 stars
Verified

Computer good, delivery terrible

The computer itself is excellent and worked well straight out of the box. As indicated in other reviews, the delivery experience was awful.

No link to DHL was provided by AWD-IT for tracking, I had to use the code and find the DHL tracker online.

DHL did not contact me at any point until the driver was at my door and the information provided on the tracking website was extremely general. On the day, the only information available was that the computer had been loaded onto the van in the morning. The delivery driver was reluctant to wait even for the code he had only requested once at my house.

Finally, AWD-IT gave a very standardised response to my complaint around this.

October 2, 2025
AWD-IT logo

Reply from AWD-IT

Hi SS,

Thank you again for taking the time to speak with us yesterday,

We’re very sorry for the experience you had with the delivery of your order. All the issues you mentioned have been raised with our DHL account manager, and we’re asking for this to be reviewed directly with the driver involved to help prevent this from happening again.

We completely understand how frustrating it must have been to receive limited tracking updates and communication, especially when waiting for such an important order. While we rely on DHL to handle deliveries, we take your feedback seriously and will continue to push for better consistency and communication from their side. Which in turn, should allow for better handled deliveries from them.

We really appreciate your patience and understanding during, and we’re pleased to hear that the PC itself has met your expectations. If you experience any further issues or have questions about your system, please don’t hesitate to reach out to us, we’re always happy to help.

Kind regards,

AWD-IT - Kian

Rated 3 out of 5 stars
Verified

They can be spoken to.

They can be spoken to and seem to help out. Good customer service.
The loss of stars is down to the shipping they use. A two day lead time turns into 8 days.
What would of been a good service was let down by outside service from DHL. Consider using dpd or ups.
It's not every day you get sent a Ryzen 9 9900x3d when you've ordered a 7800x3d. Mabie I should of just kept it.

October 3, 2025
Rated 5 out of 5 stars
Verified

Quick delivery and customer service excellent

Ordered on Friday and the pc arrived on the Saturday. Great price fast delivery.
Had a couple of issues where the GPU had come out of its slot causing a bit of damage to the case thankfully the GPU was fine. Also the window key wasn’t working when all set up. However contacted support and they were brilliant sent over a new key for window which worked a treat. They also advised that I can send the pc back for a new GPU and case or keep it and if it develops any faults over the warranty period or I want it changing to just contact them. Absolutely fantastic customer service. The PC itself is also fantastic.

September 19, 2025
Rated 5 out of 5 stars
Verified

Delivery was quick

Delivery was quick, easy to set up was very pleased with the computer and service will buy from them again

October 3, 2025
Rated 5 out of 5 stars
Verified

Great service from start to finish

Great service from start to finish. I was worried that it wouldn’t get here on time for my daughter’s birthday so I rang AWD-IT to check and they were very helpful and sympathetic towards me freaking out a little bit haha! Highly recommend this company, great product received and my daughter loves it!

September 18, 2025

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