The company did fine. Arrived quick. Good prices. Only rated 4 stars because they sent me 3 reminders in 2 weeks to review them. Thats just annoying.
Company replied
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Written by the company
Choose Your Ultimate Setup
CPU, Motherboard Upgrade Bundles
Why should you buy from AWD-IT? We asked our Discord Community:
"Great Pricing, Availability and Support. I don't believe Anyone else in this industry is as helpful to their community of customers as AWD is. Overall a great company that services the needs of the enthusiast as well as the Newbie community at great prices with no compromises in support or quality."
"Prices beat competitors, the website had all the information I needed to choose the right build for my needs and with a great community I was able to make sure the build was the best for my budget. I wouldn't go anywhere else, from PCs for beginners to PCs for Experts. AWD has everything you could possibly need."
Join our Discord: AWD-IT Gaming (discord.com)
ADMI Ltd (trading as AWD-IT.co.uk) are an online retailer of computer hardware and creator of custom PC's for gaming.
Through dedication and hard work, our website has become one of the top go-to destinations for buyers looking for a great deal on the net, and we are the number one seller of PC's for gaming on the Amazon marketplace in the UK.
Our after sales support is comprehensive and extensive, offering both technical and returns support over prolonged periods.
Our mission is to continually improve. We invest in our people, our service and internal systems daily, enabling us to provide our customers with the highest possible level of service before, during and after their purchase.
We welcome and encourage feedback!
Written by the company
Pay in 30 Days. Pay in 3 Instalments.
AWD-IT, Unit 2 Rosevale Business Park, ST5 7UB, Newcastle-under-Lyme, United Kingdom
Replied to 83% of negative reviews
Typically replies within 1 week
Sell parts for what they actually are!!! I brought a G.SKILL Trident Z5 RGB 32GB (2x16GB) 6000MHz DDR5 CL36 Memory Kit - Black and it only adds up to 16 together! I’ll be calling Monday when you’re open absolute joke with how much you charge and how much I spent with the company for my pc. I used and said good things about the company till my pc had issues and was checked by professionals in the Business and I was told about my memory and how much I ACTUALLY had. Now I can’t afford to actually buy the amount I need because I was given half of what I paid for. Don’t recommend one bit with the trust I had for the company gone. They’ve only just gone a year old because I had no idea I was sold half the amount I paid for! My order number is #100720738 since I’d appreciate a reply and help from here too.
Reply from AWD-IT
Bought as a gift. Easy to order, fast delivery. Kept informed about the delivery and arrived when expected. Friendly and helpful delivery driver. Overall good experience
Customer services was amazing had a delay of dispatch got wxplained why and made a few suggestions to fix it, motherboard and processor came together pre-inatalled and couldnt ask for more.
Fast delivery and my son loved his graphics card
Really pleased with my new computer, runs my games without issue. Had a few teething issues with connecting monitors but followed instructions from their support to reinsert RAM sticks that had come loose. Runs really well at the minute and they kept me updated along the way with when I could come and collect.
Really great service, honest about delivery times, great pricing and the computer has been working a dream since I got it.
I looked at the site after a recommendation from a family member and I'm very glad I did. The site was very easy to use with clear information (perfect for a novice like me) and specifications.
The prices are great for what you get, unlike 'cheaper' sites that palm you off with nearly outdated tech.
Communication was good, I was kept up-to-date with the process and delivery was next day!
I couldn't be happier and my son is over the moon with his set up.
Sent back a dead motherboard and had to…
Sent back a dead motherboard and had to spend £20 sending it back, they sent a replacement and it was missing items.... so this now has to go back for the second time, rang them to ask if they could take the missing item from the board they will replace this with and was told yeh thats fine, will get one of our technicians to send out a replacement, a week later I phoned and was told No they wont send it out and you have not rang us reguarding this issue, just return the board.... again....So im out of pocket... Awsome Customer service, also I have left this review 3 times and 3 times they have removed this... why?
Reply from AWD-IT
The computer itself is excellent and worked well straight out of the box. As indicated in other reviews, the delivery experience was awful.
No link to DHL was provided by AWD-IT for tracking, I had to use the code and find the DHL tracker online.
DHL did not contact me at any point until the driver was at my door and the information provided on the tracking website was extremely general. On the day, the only information available was that the computer had been loaded onto the van in the morning. The delivery driver was reluctant to wait even for the code he had only requested once at my house.
Finally, AWD-IT gave a very standardised response to my complaint around this.
Reply from AWD-IT
They can be spoken to and seem to help out. Good customer service.
The loss of stars is down to the shipping they use. A two day lead time turns into 8 days.
What would of been a good service was let down by outside service from DHL. Consider using dpd or ups.
It's not every day you get sent a Ryzen 9 9900x3d when you've ordered a 7800x3d. Mabie I should of just kept it.
Ordered on Friday and the pc arrived on the Saturday. Great price fast delivery.
Had a couple of issues where the GPU had come out of its slot causing a bit of damage to the case thankfully the GPU was fine. Also the window key wasn’t working when all set up. However contacted support and they were brilliant sent over a new key for window which worked a treat. They also advised that I can send the pc back for a new GPU and case or keep it and if it develops any faults over the warranty period or I want it changing to just contact them. Absolutely fantastic customer service. The PC itself is also fantastic.
Delivery was quick, easy to set up was very pleased with the computer and service will buy from them again
I required an activation key for a desktop that I purchased, after contacting AWD-IT and spoke to a guy called Joe and within 2 hours he had e-mailed the information back to me.
Now that's what I call excellent service.
Great service from start to finish. I was worried that it wouldn’t get here on time for my daughter’s birthday so I rang AWD-IT to check and they were very helpful and sympathetic towards me freaking out a little bit haha! Highly recommend this company, great product received and my daughter loves it!
It was the speed and the price what amazed me the most plus i was fully updated all the way through by email then text as the parcel was out for delivery so yes definitely use AWD-IT again was really impressed thank you
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