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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company's swift delivery service and the overall quality of their service. Many highlight the ease of the ordering process and appreciate being kept informed throughout the purchase and delivery phases. People also report that the products often arrive well-packaged and in excellent condition, ready for immediate use. However, experiences with customer service and order processing appear to vary, as opinions are divided. Some consumers have reported issues with contacting the company, while others praise the helpfulness and efficiency of the support team, particularly in resolving problems related to product faults and missing items. A few reviewers have also mentioned negative experiences with the delivery, specifically citing issues with the courier service.

Based on these reviews

Rated 4 out of 5 stars
Verified

The company did fine. Arrived quick. Good prices. Only rated 4 stars because they sent me 3 reminders in 2 weeks to review them. Thats just annoying.

Company replied

Rated 4 out of 5 stars
Verified

Took a long time to deliver (apparently due to their supplier) but the graphics card did eventually arrive and is working perfectly. Pricing good.

Company replied

Rated 4 out of 5 stars
Verified

A little complication along the way but they appeared to redeem themselves by getting it to me swiftly after the set back

Company replied

Rated 5 out of 5 stars

Really pleased with my new computer, runs my games without issue. Had a few teething issues with connecting monitors but followed instructions from their support to reinsert RAM sticks that had come l... See more

Rated 5 out of 5 stars
Verified

I looked at the site after a recommendation from a family member and I'm very glad I did. The site was very easy to use with clear information (perfect for a novice like me) and specifications. The... See more

Rated 5 out of 5 stars
Verified

Amazing service, delivered on time, the PC was in perfect brand new condition, price was amazing and it was well cable managed. Drivers seemed to be up to date. Couldn’t recommend more, will definitel... See more

Rated 5 out of 5 stars
Verified

From start to finish the customer service has been brilliant. Not knowing much about gaming computers and what was needed- it was made clear and smooth and the person I spoke to was very patient and k... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered on Friday and the pc arrived on the Saturday. Great price fast delivery. Had a couple of issues where the GPU had come out of its slot causing a bit of damage to the case thankfully the GPU w... See more

Rated 5 out of 5 stars
Verified

Great service from start to finish. I was worried that it wouldn’t get here on time for my daughter’s birthday so I rang AWD-IT to check and they were very helpful and sympathetic towards me freaking... See more

Rated 5 out of 5 stars
Verified

Amazing product and super fast delivery! I bought a computer for my sons birthday and was worried it wouldn't reach us in time. it arrived faster than i expected- delivery was super quick Great... See more

Rated 5 out of 5 stars
Verified

Excellent Service, Ordered some new fans for a system I was building, Fast Postage but was a little worried when I saw it was coming via DHL as previously I've only had bad experiences with DHL but... See more

Rated 3 out of 5 stars
Verified

The computer itself is excellent and worked well straight out of the box. As indicated in other reviews, the delivery experience was awful. No link to DHL was provided by AWD-IT for tracking,... See more

Company replied

Rated 5 out of 5 stars
Verified

Having had some pretty average experiences with prebuilds before I was dubious about buying another and was going to build my own. However, once I started to price compare, AWD-IT was actually really... See more

Rated 5 out of 5 stars

From theese reviews I see that awt it is a good company it's just I'm scared if my parents would get mad at me for spending their money(with consent) and not getting any type of package

Rated 5 out of 5 stars
Verified

Ordered as a xmas present for my grandson so I have not opened the computer yet, but the ordering and delivery were fast and efficient. Arrived when expected, with the option to rearrange delivery whe... See more

Company replied

Rated 5 out of 5 stars
Verified

Had an issue with the Lian Li Lancool 207 computer case I bought (severe humming from all fans across multiple wide range of rpms) so I submitted a product fault return request. Provided video/audio... See more

Rated 5 out of 5 stars
Verified

Overall, a very good experience. I ordered a motherboard combo with memory and processor. It arrived pre-assembled and well protected for its journey. If I had one minor gripe, the site says it w... See more

Rated 5 out of 5 stars

I required an activation key for a desktop that I purchased, after contacting AWD-IT and spoke to a guy called Joe and within 2 hours he had e-mailed the information back to me. Now that's what I cal... See more

Rated 5 out of 5 stars
Redirected

I purchased an i5 - 13400 CPU/Motherboard + cooler combo from AWD, it was put together well, packaged excellently. AWD allowed me ot upgrade to the 13th gen which I had not seen when I ordered a 12th... See more

Rated 5 out of 5 stars
Verified

Really good experience build time was accurate however dhl were not great as they kept trying to deliver to the wrong house! Not awd-it's fault tho, but please consider using a different delivery... See more

Rated 5 out of 5 stars
Verified

Fantastic Shop kept me informed of my order. I received it undamaged very quickly. I will definitely use them again as I’ve just started a rebuild.

Rated 5 out of 5 stars
Verified

Brilliant Customer Service Definitely would recommend AWD IT to anyone looking for quality components… Any hiccups with the DHL and AWD sort it out same day!

Rated 5 out of 5 stars
Verified

Ordered my graphics card and case from these guys recently and was a simple and smooth process, they were sadly let down on the delivery front by DHL but that’s not there fault and they were happ... See more

Company replied

Rated 3 out of 5 stars
Redirected

I ordered a £160 item that was £10 cheaper than a rival site and about £10 more expensive than another site - but I'd used AWT-IT in the past and thought I could rely on them. I even paid... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered an AIO from them and when it arrived the radiator was bent beyond use. I contacted them through their website and they were happy to organise a return and refund. The whole process was pai... See more

Rated 3 out of 5 stars

They seem helpful. But I can't give 5 stars when they use DHL. Still waiting for the goods one week later. I evan selected royal mail carrier but they still booked DHL. Someone their is getting paid... See more

Company replied

Rated 3 out of 5 stars
Verified

AWD-IT advertise secure delivery with DPD’s PIN system. That never happened. No PIN, no security. A PC worth over £800 was just left outside for anyone to take. I purposely chose the day I was... See more

Company replied

Rated 5 out of 5 stars
Verified

It was the speed and the price what amazed me the most plus i was fully updated all the way through by email then text as the parcel was out for delivery so yes definitely use AWD-IT again was really... See more

Rated 5 out of 5 stars
Verified

Needed to replace my old PC which could not accommodate windows 11. My son who is a techie recommended the AWD and although I am not a gamer the PC does exactly what I need. I am delighted with the c... See more

Rated 5 out of 5 stars
Verified

Great company with excellent prices. Delivery was on time with lots of communication from them. Would definitely use again if need an upgrade in the future.

Rated 5 out of 5 stars
Verified

been the best purchase of my life this. waited years for a new pc and finally i can get one that loads a browser. great prices and was done and delivered within a week 👍🏻 very highly recommend for a... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing services , got me informed all the time of the process of my purchase , the pc it self it’s amazing ! Highly recommend

Rated 5 out of 5 stars
Verified

Bought as a gift. Easy to order, fast delivery. Kept informed about the delivery and arrived when expected. Friendly and helpful delivery driver. Overall good experience

Rated 5 out of 5 stars
Verified

My computer arrived on time and was ready to use out of the box. Really happy with it and great value for money. Website had an easy to use selection page which enabled you to choose the specific part... See more

Rated 5 out of 5 stars
Verified

It arrived perfectly set up, and it made installing the motherboard a piece of cake! I would recommend wholeheartedly!

Company replied

Rated 5 out of 5 stars
Verified

Delivery was when said 👌 items are still boxed up still for Christmas. And when I called to find out some information the customer service was spot on

Rated 5 out of 5 stars
Verified

Bought the euburus system. Runs phenomenally. Getting 100fps on bf6. Thank you AWD IT

Company replied

Rated 3 out of 5 stars
Verified

Everything was good except the delivery I've still not got the pc and it's been 2 weeks even though I paid extra for it to be here earlier.

Company replied

Rated 5 out of 5 stars
Verified

This company is great really good pc and the computer didn’t come broke. Would definitely recommend

Rated 5 out of 5 stars

Really great service, honest about delivery times, great pricing and the computer has been working a dream since I got it.

Rated 3 out of 5 stars
Verified

They can be spoken to and seem to help out. Good customer service. The loss of stars is down to the shipping they use. A two day lead time turns into 8 days. What would of been a good service was l... See more

Rated 5 out of 5 stars
Verified

I feel the communication from staff and timing of build and delivery was great as well as the pricing was good too

Company replied

Rated 5 out of 5 stars
Verified

Great bit of kit,our Son absolutely loves it. Dispatched and delivered super quick.

Company replied

Rated 5 out of 5 stars
Verified

Amazing fast delivery time and the pc was protected really well in the box

Company replied

Rated 5 out of 5 stars

Had a problem activating windows on my new AWD-IT PC, very rapid responses from them and extremely helpful. First class service from Liam at AWD-IT

Rated 5 out of 5 stars
Verified

I recently bought a gaming PC from AWD-IT and I’m really impressed. Delivery was super fast – at first I was a little unsure as it felt a bit sketchy ordering online, but everything turned out perfect... See more

Rated 5 out of 5 stars
Verified

I have ordered two PC's from them and it's always easy to do, no messing around like with some other companies.. Iook up what i need, a place the order & pay & it gets delivered really fast. I will... See more

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Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Gaming service Provider

About AWD-IT

Written by the company

Choose Your Ultimate Setup

Gaming PCs

PCs by Game

Next Day Gaming PCs

CPU, Motherboard Upgrade Bundles

 

Why should you buy from AWD-IT? We asked our Discord Community:

 

"Great Pricing, Availability and Support. I don't believe Anyone else in this industry is as helpful to their community of customers as AWD is. Overall a great company that services the needs of the enthusiast as well as the Newbie community at great prices with no compromises in support or quality."

 

"Prices beat competitors, the website had all the information I needed to choose the right build for my needs and with a great community I was able to make sure the build was the best for my budget. I wouldn't go anywhere else, from PCs for beginners to PCs for Experts. AWD has everything you could possibly need."


Join our Discord: AWD-IT Gaming (discord.com)

ADMI Ltd (trading as AWD-IT.co.uk) are an online retailer of computer hardware and creator of custom PC's for gaming.

Through dedication and hard work, our website has become one of the top go-to destinations for buyers looking for a great deal on the net, and we are the number one seller of PC's for gaming on the Amazon marketplace in the UK.

Our after sales support is comprehensive and extensive, offering both technical and returns support over prolonged periods.

Our mission is to continually improve. We invest in our people, our service and internal systems daily, enabling us to provide our customers with the highest possible level of service before, during and after their purchase.

We welcome and encourage feedback!

 

  • Express build options available
  • Finance Available
  • 3 Year Warranty
  • FREE UK Mainland Delivery

 

Contact Us

AWD-IT

Written by the company

The Next Level In PC Gaming Starts Here
At AWD-IT we dedicate ourselves to all gamers, whether you're looking for the ultimate esports setup or pushing the limits of gaming.

Shop now, pay later with Klarna

Pay in 30 Days. Pay in 3 Instalments.

Pay in 30 Days. Pay in 3 Instalments.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

A little refinement needed but satisfactory

A little complication along the way but they appeared to redeem themselves by getting it to me swiftly after the set back

September 30, 2025
AWD-IT logo

Reply from AWD-IT

Hi Simon,

We appreciate your feedback and are pleased we could resolve the complication and deliver it swiftly. Thank you for your patience and for taking the time to share your experience with us at AWD-IT

Best regards,

AWD-IT - Kian

Rated 1 out of 5 stars
Verified

order hasnt arrived

October 2, 2025
AWD-IT logo

Reply from AWD-IT

Hi Jacob,

Thank you for taking our call regarding your order. We understand your concern about the delivery. From our checks, DHL did attempt delivery earlier this morning at the correct address, but it appears there was no answer at the time.

Parcels that cannot be delivered are automatically rescheduled for the next working day, so you should receive your order very soon. While we do our best to ensure a smooth delivery process, we’re unfortunately unable to control how DHL handle their deliveries directly. If you experience any further issues, we kindly recommend you share your experience with DHL directly.

Best regards,

AWD-IT - Kian

Rated 1 out of 5 stars

Order Cancelled Unless I Paid More – Avoid

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive.

If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT.

Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

October 5, 2025
Unprompted review
AWD-IT logo

Reply from AWD-IT

Hi Dane C,

We’d like to sincerely apologise for the experience you’ve had with us at AWD-IT. We completely understand how disappointing and frustrating this situation must have been, especially when you were eager to complete your new PC build.

Unfortunately, in rare cases where a genuine pricing error occurs, we’re unable to proceed with the order at the incorrect price, as we’re not legally obliged to fulfil orders that would be mispriced. That said, we do understand how inconvenient this has been for you, and it’s never our intention for customers to feel dismissed or unsupported.

We do value your feedback and will ensure it’s shared internally to help improve how we handle pricing errors going forward. We’re very sorry this experience fell short of expectations, and we do hope you’ll consider giving us another chance in the future.

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars
Verified

Great customer service

Delivery was when said 👌 items are still boxed up still for Christmas. And when I called to find out some information the customer service was spot on

September 18, 2025
Rated 5 out of 5 stars
Verified

Great Pc

The delivery as expected was very quick, packaging made it secure and the PC exceeded my expectations in terms of performance.

September 18, 2025
Rated 3 out of 5 stars
Verified

Not good not bad

Paid for next day delivery on a Thursday got confirmation of the order on Thursday around noon Wednesday the next week had no more contact from awd so called them to find out they hadn't finished the order properly so received the item in the Thursday a week after placing the order and paying for next day delivery with royal mail but was delivered via DHL other then that the item was what I ordered and arrived in a day after they finished they completed the order correctly

September 29, 2025
AWD-IT logo

Reply from AWD-IT

Hi Mr Harris,

We’re a little unsure about your comment regarding the order not being finished, as from our records, the order only contained a graphics card. The delay you experienced was most likely due to the unexpected stock delay from our supplier, which unfortunately prevented us from completing and dispatching the order as quickly as planned.

That said, we completely understand your frustration, especially since you paid for next-day delivery. I’ve gone ahead and processed a full refund for the postage cost as a goodwill gesture.

We appreciate your patience and understanding on this, and we’re glad to hear that the item arrived safely and as expected once dispatched.

Best regards,

AWD-IT - Kian

Rated 1 out of 5 stars
Verified

I did not receive my order

I did not receive my order.
Update. I did not buy from DHL. It is your responsibility to ensure the shipment is delivered. What a terrible service!

October 2, 2025
AWD-IT logo

Reply from AWD-IT

Hi N g,

We do apologise for the inconvenience. We can see that the tracking details were sent to your email when the order was dispatched. Unfortunately, it appears DHL missed this parcel being sent out for delivery today, but it has been rescheduled for delivery tomorrow.

We can confirm that your parcel was dispatched from our premises on time. As such, we kindly request that any concerns or delays regarding delivery be raised directly with DHL, as they are handling the final leg of your shipment.

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars
Verified

Good price, great service and delivered in a few days.

Having had some pretty average experiences with prebuilds before I was dubious about buying another and was going to build my own. However, once I started to price compare, AWD-IT was actually really good on value so they must have a very good wholesaler or something. I was kept up-to-date every step of the way, there wasn't any issues with the build and it arrived after only 3 days, so 2 days early.

September 17, 2025
Rated 5 out of 5 stars
Verified

Gaming PC

Computer came quickly even after making altercations to a next day PC. PC runs as expected and exceeds expectations, very easy to navigate AWD-IT' website!

October 1, 2025

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