Bedrock Computers Reviews 1,933

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and reliability. Many consumers also appreciate the upgrades they received, often at no extra cost, which enhanced their overall satisfaction. People found the service to be friendly and professional, particularly appreciating the clear and helpful communication throughout the entire process. Consumers report that the team is very responsive and supportive, addressing any issues promptly and efficiently. Many reviewers specifically mention individual team members by name, expressing gratitude for their assistance and expertise. While opinions on specific orders and contact experiences vary, the general sentiment remains highly positive, with many customers expressing a willingness to return for future purchases and upgrades.

Based on these reviews

Rated 5 out of 5 stars
Verified

Bought a bespoke PC from Bedrock recently which was excellent value for money. Had a minor issue with a hard drive not showing up on the drive directory, which was fairly easily resolved after speaki... See more

Company replied

Rated 5 out of 5 stars

Amazing team building and supplying fantastic products. From the moment I clicked ‘buy’ they have been in touch letting me know every step of the process. For a small company the level of custome... See more

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Rated 5 out of 5 stars
Verified

Order was slightly delayed because of parts shortage but I was kept well informed. Eventually they installed several upgrades to my order to complete order - at no charge. Delivery was quick. I had a... See more

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Rated 5 out of 5 stars

Small delay in build and delivery due to size of business and volume of orders but this wasn't a rush job so no issues there. Got a nice upgrade in spec as well due to part limitations. Nice to se... See more

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Rated 5 out of 5 stars

Great communication, very quick service. I was gonna build my own PC but after a couple weeks of thinking I realised i didn’t have the patience to build it myself. Found these guys. I appreciate tha... See more

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Rated 5 out of 5 stars
Verified

Excellent Purchase of my ultra gaming pc. I'm thoroughly impressed with my new PC! The performance is outstanding, and the design is sleek and modern. From processor, graphics card, RAM has excee... See more

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Rated 4 out of 5 stars

The delivery was a little later that i'd have wanted but everything was well communicated and the actual product is spot on, super quiet, compact, well put together, great price, well worth the wait t... See more

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Rated 5 out of 5 stars

Great PC in terms of the spec in comparison to other companies in price range, great speed of build and fast secure delivery, well packaged with no issues. Few bits to work through to get it up and ru... See more

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Rated 5 out of 5 stars
Verified

Excellent product, looks great and works well too. Customer service was impeccable and they were very helpful when we were setting up and had a little issue.

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Rated 5 out of 5 stars

What a fantastic team there at Bedrock. It is mainly Charlie and Flynn who has been dealing with my Computer build and supply. Everyone in the Company deserves a real pat on the back for a brilliant s... See more

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Rated 5 out of 5 stars

Really helpful, easy to contact company - being a novice and spending savings, we wanted to make sure we were buying the right thing. I would highly recommend Bedrock Computers.

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Rated 5 out of 5 stars
Verified

Being a novice and not knowing anything about computers they were very helpful. I explained what I was after and they pointed me in the right direction. They kept me informed on how the order was proc... See more

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Rated 5 out of 5 stars

The team at Bedrock have been absolutely amazing. Charlie, Nick and Flynn are so helpful and made it such a personal process instead of just being a number to them. Such a lovely team. If you’re looki... See more

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Rated 5 out of 5 stars

We used Bedrock Computers for a new gaming PC for my son. Charlie called me back very quickly after I made initial contact and answered all of my and my son's questions. The follow-up after putting in... See more

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Rated 4 out of 5 stars
Verified

We received different products then ordered without clear communication before the order was send.Product was returned for full refund. The customer service was very professional, happy to help and an... See more

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Rated 5 out of 5 stars

3rd PC I have bought from Bedrock this year, now have wicked performance PCs at work, home office and my Son is very happy with his Gaming PC from Bedrock. Great value, fast delivery. very well packag... See more

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Rated 5 out of 5 stars

What a brilliant company this is !! It is a shame I can not rate it more highly. I was purchasing a gaming PC for sons graphic design college course and had no clue what we needed. The insight and he... See more

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Rated 5 out of 5 stars
Verified

The guys at Bedrock supplied a competitively priced Granite pc. So far nothing to fault. Build time was a little outside their originally "quoted" time but they did add a basic graphics card free of... See more

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Rated 5 out of 5 stars
Verified

Have been in possession of the i5 8500 a week now updated files and software to suit personal use. It was a two week wait due bedrock being busy but well worth the wait as it was upgraded from the on... See more

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Rated 5 out of 5 stars

Bedrock made it so easy to find a PC that met my needs! Flynn was super helpful and really well informed and was able to set me up with a PC that would work for each of the games that I play. Th... See more

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Rated 5 out of 5 stars
Verified

Information given before purchase as to what I required, After purchase was updated on order, had a small problem with component in PC when arrived BUT the guys were very helpful and had me running... See more

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Rated 5 out of 5 stars
Verified

A great company to deal with for a first time gaming pc purchase. I have had constant email contact with the team from purchase to delivery and have sent me a follow email and advice a few weeks after... See more

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Rated 5 out of 5 stars
Verified

My order was quite delayed, that being said they compensated me with free upgrades and were super helpful! Highly recommend!

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Rated 5 out of 5 stars
Verified

I am extremely happy with my service and end product from these guys. Absolutely looked after me and have been mega supportive throughout. Would highly recommend and will be my future one and only sto... See more

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Rated 5 out of 5 stars

Great customer service and communication from start to finish. Bedrock managed to meet my requested delivery date for my sons birthday. No major issues with set up and I've got one happy teenager. Wou... See more

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Rated 5 out of 5 stars
Verified

From the Get-go, Flynn was clear, helpful and assertive. Took my very limited knowledge and was very reassuring. He suggested and advised and end results was a great starter pc for my lad. I'll be go... See more

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Rated 5 out of 5 stars
Verified

I wasn't sure what spec I needed, so I asked the question and had a swift reply with what Bedrock recommend without it being a pushy sales pitch. Fantastic, communication from the team was 10/10. Cann... See more

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Rated 5 out of 5 stars

Great service from ordering to dispatch and even the after support. Fast pc build that only taken a couple of days and dispatched with DPD which is a lot more reliable than some of the other couriers... See more

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Rated 5 out of 5 stars
Verified

They were in formative and polite and once they sent my pc to my address it only took 3 hours for me to see it arrived

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Rated 5 out of 5 stars
Verified

10/10 read a lot previous and thought they exaggerating but amazing value and great customer service. Had some free upgrades too as forgot to order case and they upgraded it to one better than that... See more

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Rated 5 out of 5 stars
Verified

Excellent PC exactly what I needed, Flynn was there step by step with me to help me when the delivery Was proving to be late.

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Rated 5 out of 5 stars
Verified

brilliant.communication all through every stage of the order , told me when it was delayed , genuinely pleasant human beings and a good trustworthy company

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Rated 5 out of 5 stars
Verified

Absolutely great company and even better people behind it , it was my first time buying a PC and as you do when searching the internet got quite scared when i saw all the other competitors prices. St... See more

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Rated 5 out of 5 stars
Verified

Bedrock were amazing in every way. Told them it was needed for a birthday, it was shipped 2 days later. My grandson is so pleased, they made the computer to work on all the games he loved to play. If... See more

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Rated 5 out of 5 stars
Verified

When I originally ordered the PC, the website said the usual delivery time was 3-4 business days. I received an email the following day (a Monday) to say that they had a very large list of orders an... See more

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Rated 5 out of 5 stars

Excellent gaming pc for the price. Arrived very well packaged and safely. Took a little longer than expected, but was kept informed by the team. Would highly recommend.

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Rated 5 out of 5 stars

The pc works really well and is faster then my old one,the team was really helpful and kept me upto date with my order in my opoin this company is excallent

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Rated 5 out of 5 stars

The whole process from start to finish was friendly and professional. Many many thanks to Charlie, Flynn and Sam who guided me through every step of the way. If I could have given more stars I would.... See more

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Rated 5 out of 5 stars
Verified

Flynn and team did amazing had a few problems with pc when it first arrived Flynn helped me through step by step stuff at home first then sent it back as I couldn’t get it to work myself, received it... See more

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Rated 5 out of 5 stars
Verified

Overall, my experience with the Bedrock computer was fantastic. The performance exceeded my expectations, and the design is sleek and modern. Customer service was brilliant and really supportive. The... See more

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Rated 5 out of 5 stars
Verified

They was good at communicating and when my ssd came faulty and windows didn’t boot up they had sent me a new one in a matter of two days and are very good at communicating with their customers

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Rated 5 out of 5 stars

Excellent service and follow-up. Not a gaming computer but to be used by a computer artist, who is amazed by the boot speed and how quick large files load and save.

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Rated 5 out of 5 stars
Verified

Really great experience, arrived on time for birthday and and my son says the ping is really good.

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Rated 5 out of 5 stars
Verified

When I first got the pc it was very well packed. The pc it’s self run fantastic and would recommend to everyone.

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Rated 5 out of 5 stars
Verified

Fantastic service very friendly will be definitely going back to them for upgrades ect.

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Rated 5 out of 5 stars
Verified

Had very helpful and steady communication about some delays due to parts delivery issues but very happy with it nonetheless !

Company replied

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Company details

  1. Computer Store
  2. Computer Repair Service

Written by the company

Bedrock Computers offers high quality, powerful and customisable Gaming Computers at rock bottom prices. Brand-new Gaming PCs are starting at around £1000, so it's no surprise why our systems are popular, as they're a fraction of the price. Yet, they look the same and will run the same games. Pair your Bedrock Computer with a free Unlimited Premium Support Line, and it's a no brainer to choose us! Suitable for enthusiasts, parents and first time buyers - we can help those who don't have a clue, and those who knwo what they're looking for. Because we often use existing PC components, we have a very low carbon footprint, as we don't buy in to the electronics manufacturing industry. Our promise to the environment is responsible CO2 neutral delivery, plastic-less packaging and the use of some recycled components.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

They are a scam

Bought a PC from them for my friend's birthday. It arrived and didn’t work from day one. Gave them the benefit of the doubt and took it to our local repair shop. They replaced the RAM — not the worst, maybe a transport issue. But then it still does not work, so we took it back down. Now, weeks later, we find out that the motherboard Bedrock sent us was already broken.
Do not order from this place — it is a scam.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I purchased the ultra pc bundle, at first i was having issues with performance but after contacting the team they were quick to help (responded within 20 mins) one of the ram sticks came loose (no fault of the business, probably came loose from transportation) and within the hour i was gaming with 0 issues! Charlie and the team are great! They even upgraded my pc case free of charge which i really appreciate! 10/10! My next pc will be purchased here!

October 18, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Thoroughly recommend.

The team at bedrock were very helpful especially in the beginning when it came to choosing the PC. Especially as I had no idea of the PC that was required for my Grandson.
Throughout the whole process which was very easy the team were very helpful.
I would absolutely recommend this company although it is only early days for us as they have both helpful and knowledgeable.

September 27, 2025
Rated 5 out of 5 stars
Verified

Great support for beginners!

Bought my first gaming PC from Bedrock, I don't know anything about computers but the website made it really easy to understand so I was able to buy the right pc that fit my needs. Delivery was super quick, even all the way up to Glasgow!
At first my display wasn't showing up, but with your purchase you get an owners manual, and using that I was able to safely remove the GPU and put it back in, fixing the display!
The whole team were very friendly and willing to help you with anything, so even if you're computer ignorant like me you get the best deal and support.

October 17, 2025
Rated 5 out of 5 stars

Responsive Communication but long lead times

It took about 4 weeks to receive my computer due to a variety of reasons, It was nearly 2-weeks before it was shipped and then the original shipper DPD returned the item to Bedrock and did not deliver to the drop-off location as instructed. There was also an issue over HDMI and on-board graphics. They changed the CPU spec to a faster15 from i9, but this meant no onboard graphics and the graphics they were supplying did not have HDMI. However, Charlie did sort all this out and then dispatched it via APC rather DPD. I received it yesterday and all was OK.
The one thing in their favour is that I was able to get information about the issues and had things changed with no quibble. This is to me more important because although it is good to get everything right first time, it is much more frustrating if the support and responsiveness are non-existent when there are problems. I would still recommend them, providing you did not need the item quickly. I believe that as a young company, then it is also important to support them.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

My PC tower

This company deserves a big five star from me I've had nothing but good excellent service from these guys I highly recommend you use this company for in you computer thank you Charlie Jack and all the other guys and for the other people at work for Charlie

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Super pc, super price, super team!

I first saw bedrock a few months ago on social media and saw the amazing pricing. It finally came time for me to upgrade from my laptop to a pc and I knew I would order from bedrock.

I ordered the “topaz” bedrock pc, and have had it for about a week and a half now. Overall it’s a super pc, great specs and at a way better price than competitors. The pc is running super smooth on every game I have tested it on. Setup was easy and had instructions on how to make sure it was setup correctly. I appreciate also getting an upgraded case, which looks even better than the one I ordered!

Overall I’d recommend bedrock to everyone looking for a pc build, you can really tell that the whole team genuinely care about their builds and customer satisfaction. Shoutout to Flynn and Charlie keeping me updated on my order and checking in to see the pc was all good!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful,friendly,attentive and…

Helpful,friendly,attentive and knowledgable and oh'yes my PC goes like the wind ideal for my purposes.Delivery took a bit longer than expected I put this down to the new carrier and a strong Scottish headwind.Well done..Rod

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for the great system guys and…

Thanks for the great system guys and for all your quick replies to my many emails with all the great help and advice that have made setting up things so easy.
Brilliants price for a superb system that meets and exceeds my needs. Thanks to Flynn, Charlie & Jack

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, called and asked for advice on which PC would play a Quest 3 VR, Charlie looked up what was required and emailed me with all the details, I added a few extras , PC arrived , set up, and wow, what a machine, if only every company was run the way Bedrock is, friendly, efficient, and very helpful. Thanks to Flynn and Charlie.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

My Lad has wanted a gameing PC for ages…

My Lad has wanted a gameing PC for ages but when i finally had the money we didnt know where was best to get one.
We seen the advert for Bedrock on Facebook and decided to get in touch.
Just like they said we got great advice from Charlie and exellent service through out.
My Lad is made up with his new system and i would defo recomend these guys to everyone. Thanks to you Bedrock im now super Dad. Mark Parsons

October 10, 2025
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Thank you so much for your review Mark, We would really appreciate your recommendation! It was a pleasure building your son's new PC! We are so happy that we got you promoted to super Dad!
~ Flynn

Rated 5 out of 5 stars
Verified

I’m more than happy with my tower the…

I’m more than happy with my tower the company made great efforts to get the product to me on time .some parts were upgraded to allow this , all at a better value

October 2, 2025
Bedrock Computers logo

Reply from Bedrock Computers

Upgrades are always nice to tell people about, that's the fun bit of the job I get to do at the end of my day! We are very happy that the upgrades are appreciated Brian! We are really thankful for your review as well!
~ Flynn

Rated 5 out of 5 stars

Bedrock Computers Rock

I sent a message in asking for some help with choosing the right computer for flight sim, Charlie got back to me and left a message and once I got back I spoke to Charlie and he advised me and sent through some links to computers that would be good for flight sim, Customer service is Outstanding and Sam well he's the Man, thank you Charlie for the great computer and it was good to pop down and pick it up. All I will say if you need a Computer Go to Bedrock Computers you won't be disappointed 👍 Regards Mike Taylor

October 9, 2025
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Communication is key as they say and we take it very seriously here so thank you Michael for boosting our confidence! The service team here is all very happy to know that we did our jobs well! I will also let Sam and Charlie know for you that they were the standout hero's here!
~ Flynn

Rated 4 out of 5 stars
Verified

Really good value for money, but delayed.

The delivery wasn't as prompt as promised on their website, and I wasn't kept informed. However, I can forgive the delay, as they are a small company and probably busy with the Windows 10 end-of-life deadline. The final machine delivered was different from what I ordered, but in most cases, it was similar or better spec. I went with them because the price point was very good, and I am happy with the machine I got. I would have given them 5* if only they had sent me an email after a week letting me know it was still delayed.

October 2, 2025

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