Nastygal Reviews 10,438

Ordered a dress and was delivered but it doesn’t fit to my size as the garment runs bigger than it should which I created a return through portal. I received the QR code for return with Royal Mail,... See more

Worst experience ever and the first and last time I buy from this website. My order was not coming so I contacted costumer service and they kept saying my number was not valid, and that I must be m... See more

Some of their products are good quality and the price is reasonable. I have never see sales as good as Nasty Gal’s. One downside though is that they do not have a costumer service number to call for q... See more

Paid $30 in total for postage when receiving and returning items. Lottie suggested a $10 credit from my next purchase which is nice but I doubt I'll be shopping here again. Postage costs a simply wa... See more

I’ve shopped at Nasty Gal multiple times and every order has been a positive experience. Their pieces are always trendy, bold, and full of personality just right for updating my closet with... See more

Contact customer service regarding delivery of order & Kai was extremely helpful confirming date I’ll receive the item. Was very helpful and friendly - also responded very quickly to my text message ☺... See more

Full refund was back in my account within 3 weeks. Bit of a slow process and frustrating talking to a bot over whatsapp. Maria G did a great job at dealing with my email request :)

I e-mailed Nasty Gal customer services over an issue with an item I purchased online. The complaint was dealt with promptly and I am more than happy with their response in dealing with this matter.... See more

Amazing customer service! I have shopped at Nasty Gal for years and whilst I rarely have any issues or need to return, customer service are really friendly and easy to contact. Today Lenny helped me w... See more

Used to love buying several things from there nastygal aussie website but I’ve been noticing that they never bring in anything new I’ve waited 1 year to see if they were gonna have any new arrivals in... See more

Nastygal’s customer service is a 10/10. I had issues with my package delivery, and they were able to resolve it instantly. I’ve had delivery issues with other companies like Princess Polly and ha... See more

If I would have known Nasty Gal's customer service was this bad, I don't think I would have ordered from them. They "don't have a phone," weirdest thing I've ever heard coming from a multi-million d... See more

We ordered some loungey troos... There was an issue so we contacted customer service... Their advisor, Renzo, sorted it all out with a replacement straight away ... A great bit of customer service fro... See more

I am so happy with my items!! I ordered three things, and only received two at first. So I talked with Kai, and she was fabulous at helping me! My last item was just a little behind and came in a sepa... See more

I ordered a dress from Nastygal and when it arrived, it was damaged. I reached out to customer service, and after a bit of chatting, Jay E. was able to refund me the full amount of my item. Althou... See more

I accidentally left out my street name when placing my order and I immediately went to the Nasty Gal IG page and sent them a DM for assistance. Shoutout to Meg for her prompt response and going above... See more

I ordered pyjamas well 3 sets ... .lovely quality unfortunately one pair only had a top I contacted Nastygal and was contacted straight back by Courtney...was resolved in min and another pair on th... See more

Package took a long time to arrive and when it did the pants I ordered were wayyy to big. Like comically big. I followed the size guide exactly. I'm pretty disappointed. Wish they would allow us to pu... See more

Always love Nastygal clothing for the uniqueness, quality and price. They are also very accomodating with customer service with a few items that didn't quite fit me as I'm so petite. Nicole, was extre... See more

I ordered a pair of shoes for my daughter which, through no fault of nasty girl, were lost in the post. I submitted a query on the website, asking for a replacement pair. Within an hour I had a respon... See more

I bad some issues with my shippment for a Halloween costume and ended up talking to multiple people on their team. Char, Sana, Renzo, Noshin, Nicole, and Courtney to be exact. Every single one of them... See more

I love the clothes but everything runs so small. I ordered all extra large/16 bottoms that doesn’t even come over my thighs 😳 but the extra large shirts are way too big. I can’t shop with a company t... See more

Such good service! Hermes sent a delivery confirmation and the parcel had not actually been delivered. I contacted Customer service through WhatsApp and although there were a number of agents managing... See more

My package was stolen off my front stoop and the NastyGal customer service team answered my Instagram DM right away. 6 different agents ended up assisting me throughout the DMs but each one was able t... See more

Ordered from here for a few years now and had a top fall apart after hand washing. I messaged nasty gal (on a bank holiday weekend - the Monday) to request a replacement as had only worn it once and t... See more

I ordered a size 4 leather jacket recently, but when it arrived, the tag read 8. When I called customer service, they explained their tag is in UK size so 8 = US 4. Having said that, the product was... See more

I would’ve given 1 star but increased to 3 stars only due to my complaint being resolved by your team member Hasnat. Hasnat was very understanding and friendly and resolved the issue within a short sp... See more

I bought one dress. It took 5 weeks to receive it although there was the Covid crisis and during Easter celebrations so I didn't mind. I ordered the only size left, 40EU, although I normally wear 4... See more

The quality of everything I have bought has just been a bit rubbish unfortunately. Clothes look amazing in the pics and when they arrive but they don’t wear well at all. The elastic on my recent pur... See more

It’s been over a month and still no refund from a return I sent a WhatsApp message which Rebecca W. Was quick to respond to then within another 10 minutes Sana had messaged me to advise the refund had... See more

i had not been able to track my package so i reached out via whatsapp. daren and JJ quickly responded to help me and found out that my package was never shipped! they decided to resend it at the quick... See more

The customer service provided was timely and friendly. I had a terrible issue where my shipment didn’t make it through customs for what reason, I don’t know. But talking with the reps made everythi... See more

I recently placed my very first order and with everything that’s going on I wasn’t sure when the order was going to arrive. I decided to message Nastygal just to have an idea about the arrival of my p... See more

I had a lovely dress which unfortunately ripped at the hem on a night out, it was the first time I had worn it which I was gutted about. The customer service provided was 5*, Abdul and Raja organised... See more

I received two faulty pairs of trousers. They both had holes in to which I didn’t know about till they had been worn. I reported this to the customer service team. They happily refunded me my money an... See more

I wanted a jacket sent earlier than possible. Unfortunately they do not have an upgrade for their packages at this time. But I’m giving Mudy 5 stars for being informative and incredibly timely with th... See more

Rebecca was extremely helpful & accommodating to my situation! I wanted to return some items that I bought but unfortunately because of my work hours, it was extremely difficult to find a time to drop... See more

My package was sadly lost, but understandable due to the crazy increase in online shopping during COVID quarantine. Rebecca P provided wonderful customer service and took care of my needs with the bes... See more

I bought several items and half were pretty poor quality with cheap fabric and bad stitching.. I contacted them via facebook to complain- expecting little to no compensation or the “you can return at... See more

Great customer service! I was slightly concerned about the shipping since it said it was pending for a week. I didn’t realize it had to be cleared with customs. Completely understandable with COVID to... See more

I've bought cloth from Nastygal.com now. I don't have any negative things to say. Yes the prices are a bit high but I don't think it's that big of a problem. I received my order yesterday, a cute dre... See more

I would give 5 stars to the customer service. The WhatsApp customer service is something every online store should use, thank you for using the technology to approach to customer services, we ain’t n... See more

I buy a lot from Nasty Girl and have never had any issues. Clothes and shoes are amazing prices and up to date fashion. My last order though, I had a small issue with a dress that had previously... See more

My returns were taking forveerrr to go through. I messaged the WhatsApp help number and was very quickly responded to. Daren H managed to sort out my refund very quickly and also helpfully explained t... See more

I couldn't locate my package and could only assume someone else took it. I spoke to a few people, but Sophie, Christian and Courtney were all super quick to respond and were so helpful! I'm so glad I'... See more

It was my first time ordering off Nasty Gal and I absolutely loved all of the items which were bargains! Unfortunately one of the items was faulty but I had not realised and had taken tags off and wor... See more

I ordered two dresses, however, both were either too tight or didn’t come like shown online, I had a few questions on returning the item, so Daren H was amazing on Twitter help! Replied back instantly... See more

This is a follow-up to my previously bad review! After many emails following a Canadian COD issue with Nasty Gal and their shipper DHL Global Mail, Tina the Director of International Business ha... See more

I’ve had some hit and miss orders with NastyGal, Namely products arriving to me in a damaged or worn state! However customer service is very helpful and attentive, especially Linda who sorted out a... See more