A SCAM!!
I received an item from a seller on VC I paid extra for authentication fees as this was an expensive purchase, The bag I ordered it arrived stained and damaged. I took images of this and sent it back to Vestiaire for it to be checked again.
Vestiaire denied any stains of damages, ignored my emails and refund requests and re-listed the item back onto my page for someone else to buy. I would not like to sell damage goods!! and this is harming the vintage collectors Community. I suspect VC do this regularly to keep items listed on their site and to keep receiving fees and authentication charges on top of this scam they are running.
On top of this you cannot get in contact with an actual person nor an email response to any complaints as they have shut down their support email address.
Its not solely about getting my money back its about not wanting to re sale damaged goods under my name!!
VESTIAIRE IS A SCAM
Reply from Vestiaire Collective
Dear Holly,
We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request.
Should you need to contact us, do not hesitate to use our dedicated email form here:
https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us
Our teams will contact you as soon as possible to provide you with an explanation and solution.
We thank you for your understanding and cooperation.
Best regards,
The Vestiaire Collective team
