No sign of my packages...
I recently placed an order in November and it was dispatched between 24-28th November. Estimated date of delivery was between 2-5th December yet I haven’t received anything yet. I tried calling, chatting, sending an email and I also sent them a message via instagram yet no one had the audacity to reply. My order was split into three and not one single item arrived. I expected some delay but not 2 weeks delay (a week away from Christmas) with no answer from Photobox. I am very disappointed.
*UPDATE: 2 out of my 3 packages arrived today and photobox contacted me and offered solutions and expressed their apologies. Still waiting for my last package
Reply from Photobox
Hi Abigail,
Thank you for your feedback.
We are really sorry to read that you are waiting for your last package, we apologize for the delay in the delivery once more.
We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
Abigail, please feel free to reach out to us at info@photobox.co.uk, live chat, or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
Arnel M.
