Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers generally express satisfaction with the quality, fit, and comfort of the products, particularly highlighting the bras and leggings. People appreciate the absence of underwire in the bras and find them supportive and comfortable for daily wear. Many reviewers are repeat purchasers, indicating a consistent positive experience with the product line. However, experiences with orders and delivery services are inconsistent. Some customers report fast shipping, while others mention delays and issues with lost packages. Contacting customer service has also been a point of concern, with some reviewers expressing frustration over the lack of personalized assistance and difficulties in resolving issues like applying credits or processing exchanges. There are also some complaints about sizing inconsistencies and promotional items being added without consent.

Based on these reviews

Rated 4 out of 5 stars

Great products! The bodysuit is comfy and smooths out the lumps and bumps. The athletic leggings are super soft and compression is a comfortable level. LOVE that they have pockets. Only reason for... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivery was quick, items were packaged well and intact. Fit is great and comfortable. Tan color is a bit orange wish it was more skin color or blush. Only imperfection is in the "V" the fabric bunche... See more

Company replied

Rated 4 out of 5 stars

Ordered shaper bras and scoop camis and while I love the camis, the bras didnt fit. I followed the sizing chart for my usual size and when they arrived the band was so big even on the tightest hook t... See more

Company replied

Rated 4 out of 5 stars

I had ordered several things on May 21, 2025 for our vacation June 25, 2025. I assumed four weeks would be enough time to receive the items. I continued to track the shipment and for weeks it stated i... See more

Company replied

Rated 3 out of 5 stars
Verified

The adverts were very good but when I received the underwear and tried it, frankly I was disappointed. After deliberately for ages to spend the amount of money they cost I should have listened to... See more

Company replied

Rated 5 out of 5 stars

Ordering bras online can be intimidating for sure. I took a chance and love what I have received. The bras are buttery soft, supportive without the wires, no straps digging into my shoulders and no ba... See more

Company replied

Rated 5 out of 5 stars

After multiple serious abdominal surgeries, I have disfiguring scars that show in my clothing. I have tried many support garments that are uncomfortable and don’t help. Not so with shapermint. I am so... See more

Company replied

Rated 5 out of 5 stars

I have to be honest this is by far the comfiest bra I’ve ever worn , it doesn’t feel like I’m wearing one . And for once the straps stay put , I’m not having to adjust the scaffolding so to speak... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been looking for comfortable underwear since having surgery 18 months ago I also have a hernia these high waist pants are great ! Fit perfect problem solved thank you loads cheaper than medical... See more

Company replied

Rated 5 out of 5 stars

Omgosh! I absolutely love, love, love my bras! Honestly...the most comfortable bras I've ever worn. Contemplating trashing all the other and fill my drawer with Shapermint ones...just putting my mone... See more

Company replied

Rated 3 out of 5 stars

I originally bought 2 Truekind Supportive comfort wireless shaping bras and 2 Essential sweetheart wireless contour bras. I returned the 2 truekind bras as they fit funny, they bulged at the sides.... See more

Company replied

Rated 3 out of 5 stars

I am having problem with my Customer Service experience. The only options on line are Chats but not with a person so specific questions go unanswered. I have a Money credit but can't figure out ho... See more

Company replied

Rated 3 out of 5 stars

The wireless construction make these bras feel exquisite unlike any other bra experience. I have fabric allergies, and Shapermint uses materials friendly for my skin. My only issue with Shapermint bra... See more

Company replied

Rated 5 out of 5 stars

Pleasantly Surprised and Happy I had tried other non-underwire bras but they just didn't have the support I need so I decided to give Shapermint and the Trukind Supportive Comfort Wireless Shapi... See more

Company replied

Rated 2 out of 5 stars
Verified

I received an order confirmation when I placed the order. A few days later I received an email saying that one of the items was out of stock and to choose an alternative which would be shipped in 24... See more

Company replied

Rated 5 out of 5 stars
Verified

In mindless scrolling through Insta one morning I came upon an ad for Shapermint. I decided to click the link and look through their products. I was immediately influenced with the selection and pri... See more

Company replied

Rated 5 out of 5 stars

Products are as described. High quality, well fitting & comfortable, tick tick tick! In the event that an item wasn’t quite the correct size the company dispatched a new item straight away with no add... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping was super fast; my shaping leggings got delivered a good three days ahead of schedule. The leggings are nice and stretchy, though they do give me the confidence that comes with shapewear.... See more

Company replied

Rated 5 out of 5 stars

Ive purchased before, i have the cami tops and shapewear, this time i tried the bras...absolute game changer, so much softer no underwire, absolutely love them. My original order although they fit i... See more

Company replied

Rated 3 out of 5 stars
Verified

Fast delivery always a plus-just was a little disappointed. I was sure I canceled one of the orders, but still received it. That’s the only downside of your site-you give no time to cancel or fix an e... See more

Company replied

Rated 5 out of 5 stars

Since October 2, 2021 i started a lifestyle change. Today I am 180 pounds lighter. Due to health issues i have not been able to exercise and I’m 49 so there is a lot of saggy skin. I am 5’9 and... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 bra's on August 27,2025 but when I got them they weren't the same size I needed as their sizes are different from a store such as Walmart,so I was able to return the for a exchange of prod... See more

Company replied

Rated 5 out of 5 stars

Brought the comfort shaper bra in, i will be honest desperation. After trawling high street shops, with too many failed bra fittings, all I wanted was a bra for home days, since starting HRT and expe... See more

Company replied

Rated 5 out of 5 stars

Great product range, good sizing. I bought 2 cami's and love so came back for more. Easy purchase process, great shipping times with good tracking and a super, well made product that is comfortable to... See more

Company replied

Rated 2 out of 5 stars
Verified

I am upset that my original shipment did not arrive and when I spoke with Customer Service, I was advised that I would receive an email with my credit instructions (rather than them just being able to... See more

Company replied

Rated 5 out of 5 stars

I have made online purchases from Shapermint multiple times and I am never disappointed! Most recently I purchased the camis and the everyday wireless bras and I love them all! If you haven't tried an... See more

Company replied

Rated 5 out of 5 stars
Verified

Love all my shapermint items, the only place I will purchase underwear now! All my pieces (leggings and vest tops too) fit so well, make me look and feel fabulous and prices are pretty decent when you... See more

Company replied

Rated 5 out of 5 stars

I’ve never bought a bra without trying it on first. I’m so happy with the Trukind Supportive Comfort Wireless Shaping bra. It’s so comfortable that I don’t even realize I’m wearing it. The size recomm... See more

Company replied

Rated 2 out of 5 stars
Verified

Bras have never fit me. I've tried various sizes but they just don't provide the coverage I need. Very unhappy about how the last two times I ordered, there was an added promo that were added to... See more

Company replied

Rated 5 out of 5 stars

Love their product lines, Fit is perfect. Love that there are no underwires. Truekind® Supportive Comfort Wireless Shaping Bra , great customer service. Very pleased with everything I have purcha... See more

Company replied

Rated 4 out of 5 stars
Verified

The reason i gave it 4 stars and not 5 was i didn't get to keep my item as it did not fit my friend( it was a gift). But the persons I dealt with gave prompt service, offered multiple options for me... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm used to being disappointed when I purchase things online, but the cami I purchased from Shapermint was totally the opposite. It trimmed down my tummy area & just like other people have said I have... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been a Shapermint customer since April 23rd, 2023. I only wear Shapermint underwear, bras and cami's. I highly recommend Shapermint to EVERYONE. :D <3 I started out buying size 3X. I'm now down... See more

Company replied

Rated 2 out of 5 stars

I am enjoying my purchases but one item seemed to fit differently. Straps were much longer and so the fit was compromised. I needed to speak with a representative and yet I was only able to answer the... See more

Company replied

Rated 4 out of 5 stars
Verified

Excellent product and fits as expected. My only complaint is you have not made arrangements for returns via another vendor during the Canada post strike so if the strike goes on too long, I will be s... See more

Company replied

Rated 2 out of 5 stars
Verified

There is zero customer service. I received a wrong order and tried various methods to get in touch with a real human who could solve my problem, but nothing. Products are lower quality than they... See more

Company replied

Rated 5 out of 5 stars
Verified

I am extremely pleased with Shapermint. I am a well-endowed woman, and I have always struggled to find a well-fitting bra. I found Shapermint online, purchased a couple of bras, finding the fit extrem... See more

Company replied

Rated 3 out of 5 stars

the items i have loved over the years but customer service chat i always have issues with as i would like to speak to a live person as in years prior, though they do reply eventually via email and try... See more

Company replied

Rated 5 out of 5 stars
Verified

Wonderful bras! Very comfortable. I especially appreciated that each bra came with and extender sincest needed a little moofre length around but the next size up would be too large of a cup size.

Company replied

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ Best purchase ever! This is honestly the most comfortable underwear top I’ve ever owned — I don’t even need to wear a bra anymore! It’s so soft, supportive, and feels amazing all day. I lo... See more

Company replied

Rated 5 out of 5 stars
Verified

The first bra I ordered didn’t fit but Shapermint made it exceptionally quick and easy to receive credit for order and order the right size. They even told me to keep the first purchase and give away... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was very fast. When I’ve had a problem before customer service is excellent. I find the bra very comfortable. Hardly know that I’m wearing it have purchased for a friend as well and she quite... See more

Company replied

Rated 2 out of 5 stars

The first order in medium was too small ( I measured according to the instructions) I ordered 2 more in large on Sept 19 and still haven't received them. I tracked the shipment and it just says delaye... See more

Company replied

Rated 4 out of 5 stars

The bra was great! I'm a breast cancer survivor and can easily wear these bras verses the ugly mastectomy bras that I used to wear. They are so comfortable. I was signed up for something automatically... See more

Company replied

Rated 5 out of 5 stars
Verified

I've always had nothing but a great experience with Shapermint. They are reliable, honest, concerned and very fast. I always get the perfect fit in my Bras', Cami, and panty shapers. I recently order... See more

Company replied

Rated 5 out of 5 stars
Verified

SHAPERMINT BRA’S ARE EXCELLENT!!! I have worn sooo many different brands ….the ones I bought from Shapermint fit exactly as they should, every place-all the way around is perfect and it feels wonderfu... See more

Company replied

Rated 5 out of 5 stars
Verified

The bra that I ordered didn’t fit me, but it was obviously a very good quality product. Customer service was excellent. I also ordered some tights. The material was thicker than I expected, but they a... See more

Company replied

Rated 2 out of 5 stars
Verified

Strap broken on one of the bras and I can’t return it and have not gotten any compensation for a defective product Additionally the sizing was off and I ordered 2 but they are slightly too big

Company replied

Rated 5 out of 5 stars
Verified

I have been battling some persistent eczema, and I'm now convinced my old bras were the cause. I'm slowly replacing them with these, and I don't foresee myself ever going back. You saved my ta-ta's!!!... See more

Company replied

Rated 5 out of 5 stars

Returns and exchanges truly are easy!! I mistakenly ordered the wrong size and swapping it out was free and easy!! And even better, these bras are amazing. I order three different style not knowing wh... See more

Company replied

We perform checks on reviews


Company details

  1. #74 of 129 best companies in Women's Clothing Store
  2. #223 of 458 best companies in Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.7

Average

TrustScore 3.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

I have tried cancelling this…

I have tried cancelling this subscription numerous times & I'm told that it's been taken when I suddenly receive a package I did not order and then cannot get a return label to get my refund.

October 14, 2025
Rated 5 out of 5 stars
Verified

Problem resolved!

I ordered and received an item that did not suit me. Shapermint immediately gave me options of items I could choose instead. I ended up with an item I was very happy with!

October 11, 2025
Rated 5 out of 5 stars
Verified

Tights fit the bill!

I have very few dresses now. Having moved to Colorado I found I needed something for my legs to keep them warm. Shapermint tights fit the bill!

October 11, 2025
Rated 5 out of 5 stars
Verified

First of all I’m wearing the bra as I…

First of all I’m wearing the bra as I write! And I’m home alone! Who wears their bra when they don’t have to? And as always the shipping was on time and I was notified all along the way. The body suit is amazing, I’m loving the arm coverage!

October 11, 2025
Rated 4 out of 5 stars

Shapermint is amazing

Shapermint is amazing. I bought the TrueKind Supportive Comfort Wireless Shaping Bra in colour chai and The Essentials All Day Every Day Scoop Neck Cami in white and black. The bra is so comfortable and the shirts are as well, I would have liked if the white shirt wasn’t so noticeable that there’s the slimming sides on it but other than that I love them!

October 8, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Product issue

It was easy to order from and I got my stuff quickly. My only compaint is that the top of my new bra rolls down & I am considering returning, however, I have taken the tag off

October 14, 2025
Rated 5 out of 5 stars
Verified

Great customer service

I'm 5foot tall and when I tried on the leggings I ordered they were way too long. I contacted customer service to return them and instead they gave me a refund and said to keep the leggings and pass them on to someone who will use the. So I gave them to my daughter. I wish they had petite sizes. Thanks Shapermint!

October 11, 2025
Rated 5 out of 5 stars
Verified

I purchased two pairs of shorts they…

I purchased two pairs of shorts they didn’t fit like I thought so I am sending them back for a smaller size. I purchased a bra and it fits perfectly I don’t even fee that it’s on and it’s rolled up at the bottom and the material is so soft. I also ordered two cami’s but I haven’t tried them on but I think I will like them because the material feels like the same as the bra.

October 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look