Maison Threads Reviews 249

Wrong sized item delivered, late, and the delivery was held at a post office because there was a surcharge to pay having already paid for delivery. Contacted customer service to ask for help to res... See more

i ordered my clothes on 29th of oct, it said to be arrived on the 1st of nov, but to this day 5th nov, i get no reply from their customer service, nor any notification from royal mail. I hope u can re... See more

Unfortunately the way the order was wrapped caused damage to the box. The postal bag was stuck directly to the box and I was unable to remove it without damaging the cardboard further. This is intende... See more

Absolutely rubbish customer service. One month later still haven’t received my order. Customer service is non existent. No reply to emails . Now have to try get the Money back from my credit card

Impossible to contact customer services, seriously delayed order received with the wrong size as I was departing to to the airport. Phone numbers are not in use, they do not read emails/messages…. T... See more

Absolute disgrace of a company. I have been waiting for a refund for six weeks and no matter how many times I email I either get no response or someone asking for the order number just to fob me off.... See more

First order I placed took over a week to arrive, but did eventually. Second order, cancelled after 5 days, no communication/emails as to why. Did not refund order that they did not send, lack o... See more

I ordered size small & instead I got size medium. I tried to return it in Bradford shop, but unfortunately unable to return. As the shop is in process of closing down, note on the shop had mobile... See more

Worst retailer I have dealt with. No communication and wrong item delivered. Can’t get in touch with anyone. Save your money and go elsewhere

Very disappointed with the order, I ordered small size ended up getting medium size. Took it to Bradford Shop to return it. Shop was close, mobile number displayed on door to contact. Rang several... See more

Beware bofore purchasing.Worst customer service as non existent. Bought item co acted via email phone website many times to no response. Had to return item and get money back via bank. Never to use th... See more

Don't order from them. I sent 15 emails and now after 15 working days no notification that the package is shipped or anything. I still have not received the order after 3 weeks. Unresponsive and unpro... See more

Delivery indicated 5-7 days but wasn’t dispatched for over a week. Unable to contact via chat online. On arrival the box looked like has been used several times, had a tissue and old label in the box... See more

I ordered and received some timberland boots for my son for his 6th birthday and they have sent me a pair with 2 completely different sized boots (EU31 left and EU34 right). I have contacted them on... See more

I ordered a suit and on the day that I expected delivery, I received a message that they refunded me the money. No explanation or contact as to why I didn't receive my suit for father's day. Poor exp... See more

Terrible site advertising one thing and posting out a different size !! I’ve ordered 2 items they’ve had my money for a month now but still haven’t received anything DO NOT BUY FROM THIS SITE

This website company has applied to be struck off and had not filed accounts for a few years and is therefore acting fraudulently. I purchased a suit but have no communications and have not received t... See more

Been waiting for my sons jacket for weeks now I've had an email just one saying simply ill look into it comical stay away people proper mickey mouse outfit

I placed my order on 17 Jan, with estimated delivery of 2-5 days. I chased this over a week later, until to be told I would get a refund of the product price & not the delivery charge. I mailed back,... See more

I never received any feedback or communication to what was happening with my order. Only communication was after the delivery date had lapsed and I emailed to enquire, that was later emailed a refund... See more

Delivery was due 19th may. I have not received any emails from you. Also only the joggers has been delivered and I am still awaiting delivery of the shorts which was on the same order.

Failed to deliver my item but took my money and claimed to have fulfilled my order. I’m not the only customer to have experienced this with the retailer. Please read reviews and do not order from them... See more

No contact what so ever. Tried to get in touch about returning sliders and received no contact. Have now sent sliders back with note and still waiting for a refund. Will never use this company aga... See more

Bought a jacket for my son still waiting for it the sun will be out burning hot by the time it comes company's a waste of time stay away

My order never arrived and I was never informed that the item will not delivered. The shop never answered my email and I got answer and refund only through Miinto for my order not being delivered.

If you order from them, you will get the worst experience for example: 1. you will get super delay time for your package to be shipped. 2. Once you get the package after long wait, you will find th... See more

Poor customer service. Do not reply to emails. Unable to contact by phone. Did not recieve item and had to obtain a refund from other sources

If I could give minus stars, I would. Had to chase five times to see when my items were being delivered. Got zero to little response. If I hadn’t of kept chasing I doubt it would have ever been se... See more

DO NOT USE!!! Wish I’d looked at the reviews before I purchased. I bought a few items that were much cheaper here than other sellers. Not only did my items not get dispatched for almost a month,... See more

Your asking how my order is? It still has not.been received. This was ordered 2 weeks ago. I ordered 2 tops off another site at the same time through LTS and came after 4 days. Tried to call number... See more

Payments would not go through on any of out cards which all have money in and use everywhere. There number on website is incorrect. I think I have had a lucky escape.

Purchased Kenzo jumper, couple thread loose. Inspect before sending? Emailed support but no reply

THEY ARE SCAMMERS. THEY DO NOT COMMUNICATE, THE TELEPHONE DOESN’T WORK AND THEY DON’T REFUND ANYTHING. STAY AWAY FEOM THIS COMPANY!!!

Ordered on the 12th jan, Still not received, and now Royal Mail are wanting me to pay postage for it to be delivered to me.

Zero - wrong item sent and no communication to my emails on how to return for a full refund and free postage - not happy

Website is a scam, I will be contacting trading standards to have site closed and owner prosecuted for fraud.

No communication re return of product have still not heard re refund a week later

Never received the items I paid for and also had zero response to my numerous queries, please avoid

Hi,i order marcelo burlon hoodie and you acept the order.After fev days you cancel it and the hoodie never come to me…..thank you.

I would rate them lower if I could! This company is a scam. I ordered a present for my son’s birthday from this website and it never got sent out. I emailed them twice about my order and never got a r... See more

Extremely poor customer service when I received the wrong item, I will never purchase from them again

My parcel was back to sender, bu there is not any information about money or parcel

Rubbish service, after ordering goods from them , they don’t have the items in stock!!!!!

No any answer about my lost dolce gabbana jacket. About 1 week can’t receive any answer

Wouldn’t reply on this website bought sowmthing, recovered an email saying refund but no explanation or no refund

Ordered parcel over 2 weeks ago. Royal Mail still haven’t received it. Phone number doesn’t work, won’t reply to emails. Avoid.

It's the second item I've ordered keep my money for 14 days then say sorry out of stock this place is a joke

My order was cancelled about a week after buying, with no explanation

1) for 21st century, it took ages to ship my shirt 2) once it arrived, it was without any packaging. Just a shirt thrown into a Royal Mail bag 3) the shirt had obvious yellow stains around the ne... See more

Shocking service!!! Definitely will not be shopping here again!!!!