Kai Vint

If you order from them, you will get the worst experience for example:
1. you will get super delay time for your package to be shipped.
2. Once you get the package after long wait, you will find that you items will not arrive complete. One or two items will be missed from the package.
3. To request refund, you will have only option to contact them via email and you will have to talk alone, no one will reply your email. Finally, you won't get refund.

I have been there customers for years but I often had terrible experiences with Cettire, which left me highly dissatisfied and frustrated. Here are the major issues I encountered:

1. **Abysmal Customer Service**: Cettire has the worst customer service I have ever experienced. Their response time to emails is painfully slow, even when I marked my inquiries as urgent. I often had to wait 2-3 days, and sometimes up to a week, to get a reply. This is completely unacceptable for a high-end product seller.

2. **Confusing Split Packages**: Every time I placed an order, it was split into multiple packages, creating a lot of confusion. On one occasion (last year), one of my items was lost because of this splitting. Despite contacting customer service, they never acknowledged their mistake or took any action. They promised to investigate but remained silent until I gave up.

3. **Import Clearance Issues**: Although Cettire is a US-based online store and includes all import clearance fees in the price, they shift the responsibility to the customer when problems arise. Items shipped from Italy directly to me required import duty payment, which I had to request a refund for from Cettire, wasting my time. Recently, DHL held my package because they needed information from the importer. As a customer, I do not have this information and explained this to DHL. I contacted Cettire, but their slow response led to the package being returned. I had to request a refund once again.

Overall, my experience with Cettire has been extremely disappointing. Their poor customer service, confusing shipping practices, and lack of accountability for import issues make shopping with them a nightmare.

I am a regular online purchaser. Recently I have found 2 cases of big problem (item missing and incorrectness) , and all 2 cases are still be holding for more than a month. Although I have tried to keep report and follow up with customer service desk via e-mail many times, I have got no update from them. I am really disappointed in Cettire.

Incorrect quantity of the item I ordered (missing 1 item). I have been waiting for investigation for almost 3 months with no any update from customer support team.

I am on-line customer who purchased frequently. Recently I have found one missing item and already raised to customer service team many times thru e-mail but I have not received any progress or feedback.

The best place to shop. Best price , best quality and fast delivery. All products come with good packaging. Customer service persons are always available to support. I am very happy to purchase with CP.

Fastest delivery with best quality of packaging. Love to purchase with CP.

I am your online purchasing regular customer. I get very bad experience most of the times I made online purchasing.

1. In the web always shows that products are available and could be ordered completely with paid, but in reality they always be out of stock and refunded later. This is very upset.

2. Many times when you refund, there is no e-mail notification at all, and I realize it when the refund amount shows in my back account.

3. Take long times waiting for items to be despatched and delivered, average around 5-7 days after order was placed.

4. Delay in responses when contact to get support thru e-mail. Most of the cases spend more than 1 week waiting for reply.

5. Product always comes with no plastic bag wrapping, sometime it is dirt especially the white color products.

Very delay shipment.
No reply through e-mail by customer service.