customer

Thank you for your recent review.

I am truly sorry to hear about the issues you have experienced with your recent in store purchase.

This is certainly not the level of service we would expect you to receive.

In order for us to look into this further please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager.

I am again very sorry for the issues you experienced in store.

Kind Regards,

Hello,

Thank you for taking the time to write to us. We are sorry to hear that you are facing issues with your order. We understand that things did not happen as you planned and that they have caused you inconvenience.

We can see that our assistance team tried to help you with this inquiry over email and this issue was solved. We sincerely hope this incident will not discourage you to keep using our service. Please do not hesitate to contact us via support@recharge.fr for any further questions and we will be happy to help you.

Have a lovely day.

Zak | mobiletopup.co.uk